I hope this comment reaches the higher management or someone who can better handle and expedite this concern because my experience has been extremely frustrating and disappointing. I'm very disappointed with how Footlocker has handled my return request, and I feel compelled to share my experience in the hope that your management takes this matter seriously. Here's the timeline of events:
Before Christmas: I purchased a pair of shoes from Footlocker, but upon receiving them, I noticed they had a defect. I immediately contacted Footlocker support to arrange for a return.
Post-Christmas: I followed up multiple times, and after waiting for days, I was told that an AWB (Air Waybill) would be arranged for the return pickup. I was advised to wait for an email confirmation with further details.
Early January: A Ninja Van rider arrived at my house, claiming they were there for a parcel pickup. However, the rider informed me that the return arrangement made by Footlocker was incorrect—it was set up as AWB, which means I was expected to hand over a sealed parcel as if I were the seller. The item I was returning was defective and unpacked, as it should be for a customer return. At the end, Ninja Van wasn't able to collect the item because they couldn't process it under the AWB setup. They explained that the correct arrangement should have been RTS (Return to Sender).
Ongoing Frustration: I contacted Footlocker support again to inform them of the error, but the process has been unbelievably slow, SOBRANG LALA NG CUSTOMER SUPPORT NIYO! Despite my clear explanation of the issue, no proper action has been taken to resolve it. I even suggested that I bring the item directly to a Footlocker physical store to speed things up, but I received no clear response.
Now: It's been more than two weeks since I reported this issue, and I'm still stuck with a defective pair of shoes. I've been left to constantly follow up with no resolution in sight.
This experience has been nothing short of miserable. The lack of clear communication, proper arrangements, and urgency in resolving this matter is unacceptable for a brand as established as Footlocker.
I strongly urge Footlocker to escalate this matter to higher management. Your after-sales service needs serious improvement to avoid frustrating your customers further. I also demand that my refund be processed within 1–2 days after the return is successfully arranged.
Please take action immediately!

LESSON - Check your shoes left, right, front, back, top, to bottom and take pictures because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!

This is the original email I sent to Foot Locker CS and I CCed the CEO as well.

"Summary - Order number ******* was placed on 8/19 and delivered on 8/24. When the shoes arrived, I had my daughter try the shoes on and they did not fit her. The shoes were the Nike Presto Maroon color in a size 2Y. Foot Locker is refusing to provide me a refund.

8/19 - I placed my initial order for the Presto in Maroon/ Size 2Y. Something told me to have her try on her other Nike Presto's with the Hello Kitty Design on that she got as they were a 2Y as well to compare. I noticed they were tight so I immediately placed another order on 8/19 for the exact same shoe Nike Presto Maroon but in a size 3Y/ Order # *****. I can provide pictures of the Hello Kitty shoes if necessary.

9/9 - I thought it was weird I did not receive any email or further correspondence saying the return was received and it has been at least a week so I reached out and spoke to Monica. She advised the Junction City warehouse received my return on 8/30 but can not provide a refund because the shows were worn. I asked Monica for Corporate's number and she provided *******815.

Also, 9/9 - I called *******815 and spoke with Diane/Operator #******* since again the number Monica gave me was NOT corporate, rather a different number to customer service. Diane had me on hold for a good 10 minutes after all the other holds I had and advised she spoke with a lady in the Dominican Republic (Diane did not know her name) who was unable to find any photos on this file at this time. It may take some time to come in. Well, if the item was received on 8/30 why would there be no photos? I can not make this up! There is no photos because the shoes were not worn so why would photos be taken. I am sure this is a recorded line so Foot Locker can run this back. 9/9 2:34PM - 3:18PM.

I am confused, baffled, and puzzled because why would I let my child walk around with her toes bunched up in the front wearing shoes that do not fit. Secondly, why would I go place another order for the exact same shoe. Could this have been an oversight on Foot Lockers behalf when sending out the shoe?

I AM REQUESTING MY MONEY BACK FOR ORDER ******. I feel like I have been robbed! In today's economy I don't have a spare $50 for shoes that did NOT fit and were NOT worn by my daughter because again they do not fit and that is how people develop corns. I would never think Foot Locker would accuse a customer of doing such a thing. I could see if I returned the pair and did not order the exact same shoe but I did. PLEASE REFUND ME MY MONEY TO THE ORIGINAL METHOD OF PAYMENT."

9/13 - I received the shoes back from Foot Locker and was immediately disgusted because the shoes were in the original condition they were sent to me. I took pictures and send another email to the Foot Locker CS with the CEO in copy because I wanted a gift card or something due to being accused and lack of customer service. I am pending a response.

9/14 - Foot Locker CS provided me with a $10 gift card. I should be jumping with joy that I can buy a pair of socks right!? I am disgusted with their customer service… after all they accused me of sending worn shoes and almost didn't offer me a refund. I should be ecstatic too because they let me keep a pair of shoes that fit NO ONE in my house.

I will still to Nike.com from now on!

LESSON - Check your shoes left, right, front, back, top, to bottom because Foot Locker will accuse you of sending worn shoes back and not provide a refund although shoes were in original condition they were sent!

Due to the pandemic online shopping was my only choice when it came to purchasing shoes. This is something that I would normally never do without trying on the shoes first. The order was put in and the wait was on. Upon arriving the shoes were as depicted online as far as brand, color and size. When I tried the shoes on the left shoe fit, the right shoe was a little tighter than the left. I loosened the laces and that seemed to fix the problem that I believed was from the shoes being new and not broken in. I put the shoes on and went shopping with my girlfriend then returned home. The top of my right foot was in pain from the shoe, and there was pressure on my toes as well. The next day I wore the shoes indoors only to try to break them in even more. Same pain and pressure from the right shoe. I immediately returned the shoes. I never received an email so I called to see if the shoes had reached foot locker. I was told that they had and that the warehouse was processing the return and that I would receive an email. This was about a week after I returned the shoes. Two weeks later I still hadn't received an email. I placed a call to a number in New York for foot locker corporate office and left a message and my number. I received a call today explaining that The shoes were too damaged to return. I literally wore them once outside to a grocery store and once inside my house. I had knee reconstruction surgery on my left knee so I do not play sports nor do I do any running of any sort. I am 6'4" tall and I weigh 230 lbs so I am not obese and did not put any abnormal stress on this pair of shoes. Why foot locker would not return these obviously defected shoes is beyond me. Their actions shows their greed, ingratitude of patronage and thoughtlessness of the pain and loss of funds spent on their defective product. This is what you can call a learning lesson for myself. I love to wear nice gym shoes and spend good money at various athletic shoe stores. I have spent thousands at foot locker alone throughout the United States as I have moved frequently being a military veteran. Lesson learned, I will not spend another dollar with foot locker nor any company affiliated with foot locker again and based on their reviews on this site they need to get their affairs in order and serve the people that keep their company afloat with more respect. You just lost a customer.

Chintan: Also, can you check me the precise delivery date on this order? Since, it's a birthday gift for my wife
Kane B.: I do not know why a confirmation email didn't generate, I will resend one.
Chintan: ok
Kane B.: I cannot give a precise delivery date, but the item will be there in the next 5-6 business days.
Chintan: Coz, I was looking for it by the Nov 5th
Chintan: Since it's a birthday gift
Kane B.: It will be there by 11/7.
Chintan: is there a way you can rush it a day or two before
Kane B.: No, we cannot modify the shipment in any way. You would have to cancel this order and place an order with expedited shipping.
Chintan: ahh that's not a good experience with footlocker than
Chintan: since Nike didn't have it in stock I came across your website and did it
Chintan: Coz nike offer's free air shipping during such occasions
Kane B.: We do offer expedited shipping prior to checking out, I apologize if you did not see it. However, it is not a free service. I am sorry that you feel otherwise.
Chintan: Nike charges $119.99 with free air shipping while Footlocker it is $150.00 but no rush on the shipping
Chintan: that's worst experience shopping with Footlocker
Chintan: I will review it for sure
Kane B.: I am sorry you feel that way.
Chintan: $30 extra but no curtsey
Chintan: on shipping
Kane B.: No, we do not do that.
Chintan: horrible place to shop with
Kane B.: I am sorry you feel that way. If you would like, we can cancel your order for you?
Chintan: but you cant do anything on shipping
Kane B.: No, we will not expedite your shipping for free. If you would like expedited shipping, you would have to cancel the order you have now, then place a new order with expedited shipping.
Chintan: since it's a gift I am asking you... also no one else have it available in the market... otherwise
Kane B.: Regardless of it being a gift or not, we wouldn't expedite the shipping for free.
Chintan: how pathetic you answer the customers
Kane B.: I am sorry you feel that way.
Chintan: Also, as you said I still didn't get your email... Do you also make false promises? Kane B.: I do not know why a confirmation email didn't generate, I will resend one.
Kane B.: It can take 24 hours to receive.
Chintan: Thank you for your worst services
Kane B.: Was there anything else I could help you with today?
Chintan: I had enough with you and your company
Chintan: just make sure you send me the confirmation email and the delivery on time
Chintan: I will definitely share this chat on the social media and review it too
Chintan: thank you for such pathetic services
Kane B.: Thank you for contacting us. I have enjoyed assisting you!

I purchased pair of shoes and paid for 1 day shipping to the Hawaii store, as I was visiting from overseas and the shoe wasn't in stock in the store.
Upon checking my order receipt, it had sneakily bene changed to 2 day shipping despite me having paid 1 day shipping. Tried calling from an international number, after 1hr in the hold queue without being answered (on international calling rates) I hung up and emailed them about it, received a reply about a week later saying it must've been a system error and they'd refund the difference. No regard for me having told them I was only in the country for a few more days.

No worries though, I ordered on the Tues and wasn't leaving till Monday. So still should arrive, right? Nope. UPS tracking said they attempted delivery and the 'address was wrong'. WTF? I selected pick up in store. Emailed again. Another several day long delay before they told me I entered the address wrong. Do they even read the email I sent them? I told them I SELECTED PICKUP IN STORE. And so any error in the address was completely their fault.

Went in store, staff in store were very accomodating, told me that they'd forward the shoes to my home in Australia as they weren't going to arrive in time. Tracking parcel a week later though, shoes had been sitting in the UPS depot for two weeks no movement 'awaiting updated address'. Again, emailed customer service to get no reply for over a week. Shoes were then 'returned to sender' and I am livid. They were never attempted to make redelivery to the store, and only upon emailing footlocker was I told I would be refunded.

First of all, I didn't want a damn refund, I wanted the shoes I had paid 1 DAY DELIVERY FOR, to be DELIVERED. Yet a month later they were not. The customer service simply didn't care, they told me they couldn't do anything about it 'because it'd been refunded'. How about send me my damn shoes?

I told them how appalled I was and that I would take this case to consumer affairs, they then replied with a laughable 25% discount coupon code, which when I tried to use it says can't even be used on all items.

What. A. Joke.

DO NOT BUY. Complete lack of care or responsibility.

Footlocker customer service France (spoke to OLIVIA), (tel: 08 05 54 07 86) is the WORST CUSTOMER SERVICE IVE EVER DEALT WITH! So incredibly RUDE Im still shocked at what just happened. I called for a general question about the timeframe of the availability of a product. 1) The person I talked to named Olivia didnt let me finish and said she could not help me. Fine so I politely asked what that customer service line was for and she hung up on me. 2) I call back the same person Olivia picks up and all I have time to say is that I would like to. I called back to ask to speak to a manager. Very legitimate right? Most people would want to talk to a manager after being treated this way! This left me STUNNED and UPSET. 3) I call a third time and and she hangs up on me right away. 4) Finally a young guy picks up the phone, (Olivia probably passed him the phone) and as soon as I kindly asked to speak to a manager he tells me that they dont transfer calls. I lost it after that REALLY?!? Then WHAT IS YOUR PHONE CUSTOMER SEVICE FOR?! I was treated like piece of trash by OLIVIA at the Frances footlocker customer service phone number. Why? How is this behavior acceptable? How to you train your people?!? Thats how you treat customers without whom you wouldnt have a business. What happened to me just now is NOT OK. Im going to do something about this. I just wanted you to know that. I not going to let this fly. I was in customer service in my younger days and if I wouldve treated a customer this way I wouldve gotten fired on the spot; but thats in the United States and customer service there is always exceptionally good. FOOTLOCKER YOUVE JUST LOST A CUSTOMER. Im going to write reviews everywhere about how you treated me.

5 days waiting for trainer's, and the status is STILL "Transmitted" could make them faster!

Good service, good prices, quality products.

I'm surprised I haven't reviewed them yet because I had a super long saga with them which involved in total 4 colors of the same model of shoe due their incompetence, poor policy and well... prepare to read my saga if you dare! This happened a while ago so I may not remember exactly but because I was incorrectly under the impression that I have flat feet, I ordered Nike models that were for flat feet but they ended up hurting my feet so I then realized I have some arches so I needed neutral support. I wasn't sure what size would fit me in Nike (I avoided them for most of my life) so I ordered a 5.5 based on reviews that the one I wanted ran small. The order arrived fine (I used PayPal to pay, this will be relevant later), but the shoe was too big! I go about putting down a size 5 on the exchange form and mail it back myself. Previously I had returned shoes to the store (NOTE: certain stores will allow returns and mail back your order from the store if you use PayPal or they may tell you to return it yourself, they can only credit orders using credit card payments) and someone mailed them for me but I've found increasingly dodgy and terrible customer service in store (another issue, but I avoid going to their stores). I'm not a pansy but their SAs in store are another matter.

In retrospect I should have just ordered a 5 separately with a credit card and took a return fee deduction for the return shipping. In the two weeks or so it takes the shoes to their warehouse, I notice that the original color I wanted went out of stock on their website but I receive an email finally that the return is being shipped. When it arrives, it's in the WRONG COLOR and the shoes show signs of bits of dirt like someone ran in the woods. It grosses me out so I contact their customer service and they confirm that there are no Size 5's left in that colorway. I concluded that whomever processed the return put the shoes accidentally in the wrong box. It's 100% THEIR mistake, but if I want to get a refund I'd have to go through the original two methods: 1) Try to get a store to mail it back or 2) Mail it back myself, take the hit and/or try to argue with their CS about waiving the return shipping since it's their mistake. I contacted SEVERAL customer reps, until one offered me a charge free order, aka I order the new pair without them charging me but in good faith I mail back the wrong pair. That seemed fair to me, so I take their offer and select a new colorway. Literally, the next day that colorway GOES ON SALE... for about $20 less so I contact them and ask if they can offer me a price adjustment when I receive the shoes since it's within their policy. I don't know if their warehouse inventory or if their software is messed up or if their customer service reps were lying but they claimed the shoes weren't showing up in the on sale colorway (even though I checked on several other browsers and another desktop computer). They basically refused to do a price adjustment even though I could see the colorway on my end. When the shoes arrived, I promptly chose to exchange yet again for another colorway that wasn't on sale basically to stick it to them. This whole saga took place over almost 3 months. I was in fear that I would be exchanging that one shoe for the rest of my life. Oh and I HAD to tell them that one of the orders was charge free so as to not refund me. I would have gotten the shoes for free (which I think I deserved after all that) but I believe in bad karma and so should you, since the customer rep who made that order for me would have gotten into trouble.

All in all, I DO NOT recommend ordering from them if you're not sure of fit - if you can, try and buy in store. They don't carry my size in a lot of styles near me, let alone colorways so I had no choice. IF you must make returns, return by mail and take a hit OR deal with their $#*!y, uninterested and dodgy in store workers if you must.