brad e.

I purchased pair of shoes and paid for 1 day shipping to the Hawaii store, as I was visiting from overseas and the shoe wasn't in stock in the store.
Upon checking my order receipt, it had sneakily bene changed to 2 day shipping despite me having paid 1 day shipping. Tried calling from an international number, after 1hr in the hold queue without being answered (on international calling rates) I hung up and emailed them about it, received a reply about a week later saying it must've been a system error and they'd refund the difference. No regard for me having told them I was only in the country for a few more days.

No worries though, I ordered on the Tues and wasn't leaving till Monday. So still should arrive, right? Nope. UPS tracking said they attempted delivery and the 'address was wrong'. WTF? I selected pick up in store. Emailed again. Another several day long delay before they told me I entered the address wrong. Do they even read the email I sent them? I told them I SELECTED PICKUP IN STORE. And so any error in the address was completely their fault.

Went in store, staff in store were very accomodating, told me that they'd forward the shoes to my home in Australia as they weren't going to arrive in time. Tracking parcel a week later though, shoes had been sitting in the UPS depot for two weeks no movement 'awaiting updated address'. Again, emailed customer service to get no reply for over a week. Shoes were then 'returned to sender' and I am livid. They were never attempted to make redelivery to the store, and only upon emailing footlocker was I told I would be refunded.

First of all, I didn't want a damn refund, I wanted the shoes I had paid 1 DAY DELIVERY FOR, to be DELIVERED. Yet a month later they were not. The customer service simply didn't care, they told me they couldn't do anything about it 'because it'd been refunded'. How about send me my damn shoes?

I told them how appalled I was and that I would take this case to consumer affairs, they then replied with a laughable 25% discount coupon code, which when I tried to use it says can't even be used on all items.

What. A. Joke.

DO NOT BUY. Complete lack of care or responsibility.