Foot Locker.Reviews 177

Terrible customer service! Bought a pair of Hoka shoes and the heel came unglued after 2 months. The rude employee at the Westshore Mall store in Tampa told me I needed to go thru Hoka. Hoka told me I needed to return the shoes to Footlocker or pay the shipping cost for them to evaluate my claim. Bought a $6 glue tube and, at least temporarily, glued the $170 pair of crappy shoes. I buy 3-4 pair of shoes each year, but it won't be Hoka and it won't be at the Footlocker. My friends can't believe what happened.

Christmas was only 4 days ago and I had bought some Jordan's for my husband less than a month ago on Black Friday for his Christmas present. Today I came to exchange sizes for the same style and color of shoe because the shoes I purchased fit too small. The disappointment I had was that a manager couldn't do the exchange without me paying for the full price of the shoe. This is something important to know because everyone shops on black Friday for Christmas present but foot locker's policy and poor management don't care about the customers and only care to make their money somehow. Everyone be careful when buying anything on sale at the willowbrook footlocker in Houston, TX.

Not keeping up with the culture no creativity is out of shirts price is too high it's better shoes and Ross in Foot Locker start sponsoring the high school in the area

I WENT IN THIS STORE TO GET PANDA DUNKS, I SAW THEM IN THE DISPLAY AND THOUGHT THEY HAD IT, I COULDN'T FIND IT IN THE WOMENS AREA BUT I DID FIND IT IN THE MENS. I ASKED A WORKER IF THEY HAD WOMENS SIZE AND THEY DIDNT EVEN CARRY WOMENS SIZE. COMPANIES SHOULD HAVE SIZES FOR BOTH, ESPECIALLY ONE THAT IS THIS POPULAR.

Think twice buy online from footlocker after you select items that is available and they take your money then two day later I received email that items is not available and refund money take 7 business day plus items never arrived on time

So i recently entered a raffle for the Jordan 6 that drop tomorrow. Received no notification that i won went to check my entry and it told me my store pickup has expired cause i did not confirm it by 6pm. Called customer service which was zero help i have an occupation cant sit all day watching my phone and their notification system is trash not once did it pop up on my phone that i have won. All the money i have spent with this company over the years i cant believe this but they have just lost a loyal customer. Footlocker you suck your trash and will never see one of my dollars earned again in life!

I'm not sure what you had going on this past week. Ja Morants were in stock and i go to get the zombie pair and realized my card wasn't with me, so i get home a couple hrs. Later and wow, both sizes i can wear are sold out! But i saw the message saying going fast don't wait, so mo biggie! I call my local store to see if FL would be restocking and was told no! I end up buying from a shoe broker site for $200 shipped... Not bad but damn could have just got them $70 cheaper! 3 days later i accidentally clicked on the shoes, and what do i see, both sizes are available and have now been available for days. Im pissed, I definitely would have waited if i wasn't fed fake info...
Pissed and out $70

I bought a pair of shoes and just received 1in the box. I never seen this before. Hope they take care of my case. Couldn't speak to someone yet.

I ordered a pair of sneakers for my brother almost a week ago. It's been six business days since I ordered the sneakers I was told a little arrive in 3 to 5 and the package did not move matter fact it didn't even get picked up by FedEx and when I tried to contact customer service, customer service tried to reach out to the store. The store didn't answer customer service. I contacted the store for two days straight. Nobody didn't answer. I looked up the store on the Internet. The store was open but yet no one was answering the phone so I contacted customer service once again and they said they cannot get in contact with the store and they did not know what was going on. It took me having to reach out to another location for me to find out that, the store didn't even have the shoes so here I am waiting for my refund with nothing to give my brother on Christmas. Wonderful service footlocker!

I strongly suggest you do NOT order from the Footlocker website. I placed an order for 6 items. Checked out. Received an error message that there was a problem with my order and it cleared out my cart. No confirmation email received so I went through the process again. Same issue. Error message and cleared out my cart. Third time I created an account and it worked. Yay! EXCEPT all three orders went through and I was charged for (and received!) 18 items. The return was a nightmare as well. The store was friendly - the manager told me I was the second person to come in that day with this issue. But they couldn't process the return in store - had to send it back to the warehouse. It took multiple phone calls and almost THIRTY days before they processed my full return. NEVER will by from them online again.

My wife recently bought two pairs of shoes online from footlocker. Only one pair showed up in the mail. My wife called them and reported the issue and was told there would be an investigation. They decided both pairs were delivered and is basically calling my wife a liar and thief. We will never buy from footlocker again

Footlocker canada took my $180.80, for the order of my daughter's basketball shoes, then immediately cancelled my order eventhough all my payment information was correct and the money had already been taken from my account by way of a visa debit purchase transaction. The so-called helpline was useless, dropped my call twice, when I finally got the "right" department, they told me my money would not be returned for 5 business days (which would be after Christamas) comlpletely criminal. Either give me my kids Christmas present or give me my money back immediately. What a joke of a company! If the company I run operated in this manner, we'd be out of business. Get your act together, and rectify this situation. This is the same review I will be putting on Google.

I ordered Jordan shoes in September for my nephews December birthday. They arrived and looked perfect. The box said correct size (size13.5). When I gave gift and my nephew tried on and they were too big, we checked size and actual size was 2. Called to return for correct size and representative said can't return after 45 days. Supervisor told me the same thing. Very dissatisfied that I should have to suffer for their error. I will stick to shopping with Nike in the future

Me entregaron el producto de talla diferente a la que pedí, me dijeron que las cambiase en físico para conservar la oferta y al dia siguiente al ir a tienda, estaban agotadas en web y en existencias. Me quedo sin regalo y sin oferta.
Una mañana perdida por un fallo de ellos y sin compensaciones.
Nunca mas!

When i walked into foot locker with my kid and as soon as i walked in it smelled like straight up weed, I don't want my 3 year old daughter to be exposed to a strong substance that she could get brain damage or GET HIGH OFF OF! This is outrangouse i can't beleive these people would smoke such things in a child enviroment, its just horrible and duistcusting. You all should be a shamed of your selves. You are horrible people

Would give zero stars if possible,
Purchased 4 pairs of trainers, had to return 3 pairs as they were not needed, was refunded for 1 pair immediately and sadly over 3 weeks later I'm still waiting for a refund of over £300, despite chatting to I think every member of customer services iam still no further forward, do footlocker actually employ humans or just chat bots as I'm still no further forward, I've contacted credit card I used and now seeking legal advice,
PLEASE DO NOT GIVE THIS COMPANY UR HARD EARNED MONEY

Ordered two XXXL Tank Tops for a gift. Pictured on line, both colors were shown as long tank. Both came, both were crop top length, barely covering the chest area. Called in return, told I would receive a full refund of $52.74, sent me a label to take to UPS. Took in, had to pay $2.75 at UPS store, #1 Bad Service. Then I get my refund on CC, $11.73 less than what I was told, #2 Bad Service. Just called in again, apparently because the first customer service rep didn't properly log it, I had to pay for shipping and a discounted item, #3 Bad Service. I was just told, it is what it is! Just saying, they're are plenty of other stores to shop at.

I'm in Illinois and they shipped my package to FLORIDA. FLORIDA! WHAT THE HECK. AND NOW THE ITEM IS SOLD OUT. Never again.

So when I first Ordered my Black Nike Air Max 97 I noticed Immediately how they look like they were fake but kept pushing it off because I paid $175 of the footlocker website but then about 3 months go by and I start To see the sides of the shoe lifting and by that time I had Only wore the shoes maybe 5/6 times max smh these are pictures of what they look like now and I got Them in late March 2023 and now I only wear them maybe 3/4 times a Week for work only and I work Medical field. I would never order off footlocker website ever again and I suggest No one else do because had I noticed that lifting after buying them from the store I would have taken them back right after but I didn't want to go through the whole refund process online Smh

Every one has accents and most of them hang up on you if there is a discrepancy or if they don't understand your english.