Foot Locker.

Christmas was only 4 days ago and I had bought some Jordan's for my husband less than a month ago on Black Friday for his Christmas present. Today I came to exchange sizes for the same style and color of shoe because the shoes I purchased fit too small. The disappointment I had was that a manager couldn't do the exchange without me paying for the full price of the shoe. This is something important to know because everyone shops on black Friday for Christmas present but foot locker's policy and poor management don't care about the customers and only care to make their money somehow. Everyone be careful when buying anything on sale at the willowbrook footlocker in Houston, TX.

Not keeping up with the culture no creativity is out of shirts price is too high it's better shoes and Ross in Foot Locker start sponsoring the high school in the area

So i recently entered a raffle for the Jordan 6 that drop tomorrow. Received no notification that i won went to check my entry and it told me my store pickup has expired cause i did not confirm it by 6pm. Called customer service which was zero help i have an occupation cant sit all day watching my phone and their notification system is trash not once did it pop up on my phone that i have won. All the money i have spent with this company over the years i cant believe this but they have just lost a loyal customer. Footlocker you suck your trash and will never see one of my dollars earned again in life!

I ordered Jordan shoes in September for my nephews December birthday. They arrived and looked perfect. The box said correct size (size13.5). When I gave gift and my nephew tried on and they were too big, we checked size and actual size was 2. Called to return for correct size and representative said can't return after 45 days. Supervisor told me the same thing. Very dissatisfied that I should have to suffer for their error. I will stick to shopping with Nike in the future

My wife recently bought two pairs of shoes online from footlocker. Only one pair showed up in the mail. My wife called them and reported the issue and was told there would be an investigation. They decided both pairs were delivered and is basically calling my wife a liar and thief. We will never buy from footlocker again

I strongly suggest you do NOT order from the Footlocker website. I placed an order for 6 items. Checked out. Received an error message that there was a problem with my order and it cleared out my cart. No confirmation email received so I went through the process again. Same issue. Error message and cleared out my cart. Third time I created an account and it worked. Yay! EXCEPT all three orders went through and I was charged for (and received!) 18 items. The return was a nightmare as well. The store was friendly - the manager told me I was the second person to come in that day with this issue. But they couldn't process the return in store - had to send it back to the warehouse. It took multiple phone calls and almost THIRTY days before they processed my full return. NEVER will by from them online again.

I'm not sure what you had going on this past week. Ja Morants were in stock and i go to get the zombie pair and realized my card wasn't with me, so i get home a couple hrs. Later and wow, both sizes i can wear are sold out! But i saw the message saying going fast don't wait, so mo biggie! I call my local store to see if FL would be restocking and was told no! I end up buying from a shoe broker site for $200 shipped... Not bad but damn could have just got them $70 cheaper! 3 days later i accidentally clicked on the shoes, and what do i see, both sizes are available and have now been available for days. Im pissed, I definitely would have waited if i wasn't fed fake info...
Pissed and out $70

Footlocker canada took my $180.80, for the order of my daughter's basketball shoes, then immediately cancelled my order eventhough all my payment information was correct and the money had already been taken from my account by way of a visa debit purchase transaction. The so-called helpline was useless, dropped my call twice, when I finally got the "right" department, they told me my money would not be returned for 5 business days (which would be after Christamas) comlpletely criminal. Either give me my kids Christmas present or give me my money back immediately. What a joke of a company! If the company I run operated in this manner, we'd be out of business. Get your act together, and rectify this situation. This is the same review I will be putting on Google.

Think twice buy online from footlocker after you select items that is available and they take your money then two day later I received email that items is not available and refund money take 7 business day plus items never arrived on time

Ordered two XXXL Tank Tops for a gift. Pictured on line, both colors were shown as long tank. Both came, both were crop top length, barely covering the chest area. Called in return, told I would receive a full refund of $52.74, sent me a label to take to UPS. Took in, had to pay $2.75 at UPS store, #1 Bad Service. Then I get my refund on CC, $11.73 less than what I was told, #2 Bad Service. Just called in again, apparently because the first customer service rep didn't properly log it, I had to pay for shipping and a discounted item, #3 Bad Service. I was just told, it is what it is! Just saying, they're are plenty of other stores to shop at.

I ordered a pair of sneakers for my brother almost a week ago. It's been six business days since I ordered the sneakers I was told a little arrive in 3 to 5 and the package did not move matter fact it didn't even get picked up by FedEx and when I tried to contact customer service, customer service tried to reach out to the store. The store didn't answer customer service. I contacted the store for two days straight. Nobody didn't answer. I looked up the store on the Internet. The store was open but yet no one was answering the phone so I contacted customer service once again and they said they cannot get in contact with the store and they did not know what was going on. It took me having to reach out to another location for me to find out that, the store didn't even have the shoes so here I am waiting for my refund with nothing to give my brother on Christmas. Wonderful service footlocker!

I've been trying to go on their website for about two days now because each time it'll give me an error. I already cleared my cache and tried different browsers. After speaking to some beta $#*! kid on their support team I still got nowhere. You'd think their website would be easier to use but nah. I added a picture with it, I've seen that screen more times than the amount of shoes they $#*!ing have, $#*! em.

I've had 2 pair of shoes I've ordered from footlocker each time I order from them. Something goes wrong, It takes almost 30 days to get a refund. You're better off.dealing with Nike or Adidas directly... Their customer service reps are horrible. You'll sit on hold for 20 minutes to get told I don't know... One star is too good for them they should offer minus 1 star... Don't waste your time

Absolute joke. Failed to send trainers I ordered which were on offer, by time they forced a refund on me (seriously...I still wanted the trainers!) the trainers were then full price! Their customer service is so slow it makes any dialogue impossible, just a generic answer service. When this company eventually collapses they can read back across the reviews here and understand why it all went wrong! AVOID!

BAD BUSINESS. This is the second time I'd actually won a pair of shoes and they cancelled my order without even notifying me. We all know how much time, effort, FLX points as well as money that goes into the chance of winning one. I'd contacted customer service and all they can say is they were out of stock. How is that possible? Do they not know thier inventory before selecting raffle winners? I'd ask for a supervisor but was told they don't have one. No help from customer they make me feel that no one was able to help or even resolve the matter. It's better to just have bots to handle customer care
Seriously, I would avoid foot locker, Champs, east bay and foot action at all cost. It isn't worth your time, money or sanity.

Ordered a pair of air max 270 reacts. Have been wanting a pair for a while and finally managed to get some in my size, they came and one was fine whilst the other had been worn as it showed jean marks and a cigarette type looking burn in the bubble. I am absolutely disgusting and wondering weather the person who packaged them needs glasses and the shoe is so terribly damaged that you could not miss it. Would advise no one to order from them.

Absolutely shocking experience! My delivery was apparently left with a neighbour, they had cctv evidence to show this was untrue! Contacted footlocker to receive an email stating it had been delivered. After playing email tennis and repetitively saying the same thing and providing the same details, even though they were in the email thread, I'm awaiting a form to complete to claim the money back they owe me for failing to provide the goods I purchased. I wish I had read these reviews first and not diverted from JD Sports who are by far a much better company!

I don't normally write reviews but this website is horrible. I hope someone from Foot Locker corporate sees this review and makes some changes. I'd love to spend my money with you Foot Locker but every time I go to your site, I can only browse for a few minutes before I get a spinning wheel of death or an error message. I've tried on your app and online and same thing. I've been trying for a week. Unfortunately, you've lost a customer.

1. Always sound like they don't want to help.
2. Can't even get any good pairs because employees lie about how many were shipped since they take it for themselves. I don't know if that's even aloud.
3. I find this really unfair too because it's the only store I know that sells the shoes i want in my city. Wait for hours before the store opens and then be told that out of the 5-8 that shipped only half got shipped and none any size above 8? Hmmm wonder how that happened.
4. Rigged, rigged, rigged.