Foot Locker.

I wish I could give this company a minus star rating. They have the most atrocious customer service. I returned a pair of sneakers a week after purchase. I had never worn outside. After contacting their chat service and given the run around at least 5 times I finally got a refund after 2 months. I will never order from them again.

Said they shipped the item, DHL 'couldn't deliver' - neither to mine or alternative address. Said they delivered to alternative address but didn't even provide confirmation message. Then I asked for a refund - they say they would need 14 days for this, from the moment they item reaches them back (from DHL). Utterly useless customer service (thanks for nothing Joāo...). Honestly just go bust, Footlocker.

First and last time I will be ordering from footlocker. I was so happy with the online purchases I made. I could not wait to receive them! Most of the items were Christmas gifts l. I took over an hour choosing what gifts I wanted to give my family. I even paid for express shipping just because I could not wait to get my items! When I get them I realize one item is the wrong size which I could have made an exception for but then I realized I was missing the shirt I had purchased for my brother. Footlocker did not forget to charge me of course but however they forgot to deliver it. Seriously you guys have one job! You lost a very loyal customer. I was very upset to find out that it will take 3 or more weeks for an exchange and that I will have to wait over 6 days to be refunded for an item that I NEVER received. Ridiculous customer service! They never even apologized once for this inconvenience. Hope you guys get it together!

The worst online shopping experience I have EVER had, never received the package as footlocker decided to only print my City as my full address - not a case of my own human error as this has happened to my mums order and my friends order as well.
So, I never received the package as UPS returned it to footlocker - 3 weeks ago. Not once was I given any sort of updates or anything from footlocker, I had to wait over an hour in a virtual queue of over 100 people, to get in contact with customer service who told me they didn't know why it was sent back.

It's been 3 weeks and I have still not received any refund, nor am I any closer to getting a refund. Footlocker is impossible to contact, and if you do manage to get a hold of their dreadful customer service team, it's impossible to have any issue resolved as they have no idea how to do their jobs.

Looking like I have no choice but to take this further, save your money for a good business, don't waste your time or money here.

Would give zero stars if possible,
Purchased 4 pairs of trainers, had to return 3 pairs as they were not needed, was refunded for 1 pair immediately and sadly over 3 weeks later I'm still waiting for a refund of over £300, despite chatting to I think every member of customer services iam still no further forward, do footlocker actually employ humans or just chat bots as I'm still no further forward, I've contacted credit card I used and now seeking legal advice,
PLEASE DO NOT GIVE THIS COMPANY UR HARD EARNED MONEY

So i placed an order on a new pair or jordan that came out, my card was charged but no, confirmation email was sent. I gave it a few days and contacted footlocker. They told me i hd to place a new order.
Then they emailed me back again saying not to that they would make sure i got my order.
Then they emailed me saying we cant fulfill the order due to system issues or whatever
And once i asked for money back they never replied.
Its been a week now and still no reply

I went Christmas shopping for my son and the customer service was amazing. They were able to find the show I was looking for fairly quickly. I tried them on for myself and ended up having to get a pair of my own! For some of their shoes to be made out of recycled products if was definitely just as comfortable as any other shoe

After 3 days purchase no status updates!
The customer service keep repeating the same word will take 3 days to process and 2-5 days shipping. Then on 3rd day after I pushed them then only they told you the product is out of stock! Why need to wasting customer time by giving stupid reason.

First they said warehouse check. Escalate to them

Second, they said the product is already hand over to courier but the J&T not update the system- find excuse and blame j&t

Third- only they said is out of stock. I ask for refund.

Rubbish online shop ever i have experience. Is my first time purchase here online.

Think before you buy! I know not everyone having the same issue. But one of you will have a same experience as me.

Sucks and Rubbish online shop

Footlocker has HORRIBLE customer service. I couldn't get something as simple as a tracking number for my confirmed purchase. Even if it's a few extra bucks it's worth it to shop elsewhere. I will never use their site again. Still don't know where my package is.

My son was returning to the UK today. We had ordered trainers on Monday from another store to be delivered to Grapevine Mills. When we turned up last night there had been a big mix up by one of the assistants had sent out shoes back to the original store. The manager Lamar informed us what had happened spent 3 hours rectifying it keeping us informed the whole while and got my son his trainers that evening. Not once did I have to lose my temper he was just awesome. He even gave us his personal mobile number so we could keep abreast of the siutation( it turned out to be his wife's who ended up getting random strange messages from my son and I) Lamar went way above good customer service last night and I sent my son to London with a high grin on his face. Thank you Lamar

I usually order all my stuff online, but I will never ever order through Foot locker again. I had called to ask about an order placed and possibly canceling before it was shipped because there was an issue and the agent I spoke with was so rude. I really tried asking politely and he just made me feel like I was stupid for even contacting them to ask about canceling. I asked if I could please be transferred to someone else and she was nicer but didn't help. She actually said she'd call me back and never did. Instead I received an email immediately after that saying my item would be shipped. I personally don't continue to shop with companies who are rude and unhelpful and given this experience this was it for me.

I bought a pair of sneakers yesterday, the salesman brought out the left shoe, I tried it on, it fit and I liked the product and the price.
When I paid for the shoes, the salesman asked if I wanted the box, I said I didn't need it and he could keep it.
When I got home, I tried on the right shoe and discovered it was too tight for my foot.
I returned to the Coral Ridge Fort Lauderdale store the next day where they refused to exchange it or refund my purchase, despite having the original sales receipt because the sales clerk kept the box. I called what I thought was a district manager, only to find out it was a customer service call center. They were happy to keep my money, but unwilling to provide me with a product that fit.
Horrible customer service!

Trash. The app is trash. I don't know why Nike even let's them release. The website is trash. I constantly click on items that are sold out because they leave them on the page forever. To top it off the customer service sucks. For such a large corporation their online service is embarrassing.

DO NOT order from Foot Locker if there's any chance your child's feet are going to grow within 45 day. I bought a pair of basketball shoes for my daughter in September for basketball season that starts in November. When we got them, they fit and were fine. By the time basketball season started, her feet had grown and we just needed a half a size bigger. They had never been worn but because I was barely past the 45 day return date, they wouldn't even exchange them. Now I have an expensive pair of basketball shoes that don't fit my daughter all because I was trying to get ahead of the game and be prepared. I will NEVER shop at this store again!

In today's market this is not acceptable.

You see the shoes, you put it in your basket, proceed to checkout, fill the fields, you pay, a day later - payment received, two days later - order CANCELLED. Shoes not in stock anymore.

Ok, take two!

You go to the same shoe, only half a size smaller available, but reviews and also your own pair (in different color) says it should be fine. So again,

You see the shoes, you put it in your basket, proceed to checkout, fill the fields, you pay, order confirmed, a day later - payment received, two days later - order CANCELLED. Shoes not in stock anymore.

Why would I bother with this bunch?