Foot Locker.Reviews 177

I ordered shoes august 14, they created a shipping label on the 19th, they have already charged my credit card, wont give me a refund, because they are in transit, but wont ship for another 10 days or so, I wont ever buy from footlocker again, now if they would emailed with this information, that would be acceptable, but to have to wait on the phone for 41 minutes the first time, and another 19 minutes the second time, unexceptable. Online orderser BEWARE!

I wish there was an option for ZERO stars to write this. Placed an order over a week ago payed $22.98 for 2nd day shipping still waiting for my sneakers to get here is been over 7 buissnes days and nothing no ansewer no email return. I got lucky after waiting on the phone for over an hour to confirm i descrepancy on my emails shipping method they said they saw my 2nd day shipping charges. Next day i received an email my item Supposedly shipped. I checked next day and Still nothing my order on there website magically disappeared NO recent history UPS tracking now doesnt work. Welp i called my bank and desputed the charges for item not received they where quick to take my money and no Item delivered. I will NEVER buy from them again. Lesson learn and i got plenty of proof Footlocker if u try to say my item was delivered i took 2 days off work the day of supposedly arrival and the day after and nothing a gift for my son turned to i nightmare. By the way it was them new lebrons graffiti that for some odd reason no retalers have or Never received i made plenty of phone calls.

Ordered a pair of air max 270 reacts. Have been wanting a pair for a while and finally managed to get some in my size, they came and one was fine whilst the other had been worn as it showed jean marks and a cigarette type looking burn in the bubble. I am absolutely disgusting and wondering weather the person who packaged them needs glasses and the shoe is so terribly damaged that you could not miss it. Would advise no one to order from them.

I placed an order for the total amount of $209.98. Upon wearing both pairs downstairs to my vehicle, I realized that neither pair was going to work for me, as they are both too narrow. The shoes were comfortable upon trying them on, but were no longer comfortable as I traveled down multiple flights of stairs, and through my apartment lobby and parking lot. As such, I initiated returns for both pairs on 5/28/2020. Of note, I received one pair on 5/19/2020 and the other on 5/21/2020. So not a significant amount of time had passed since receiving both pairs. On 6/17/2020 both pairs were returned to me stating that the items do not meet their return policy due to being "used and not restockable."

During this time of COVID Foot Locker is taking advantage. I'm certain that had the order totaled $30-$50 there would be no issue with returning, but because they are presumably not making any money, customers are forced to pay for that. Given that the pandemic began late 2019, one would expect that if Foot Locker did not plan to uphold a fair refund policy, and planned to reject all requests, the website would indicate that. But of course, why do that knowing that would inevitably impact sales.

I called the corporate office and finally received a call back. I was informed that pictures were taken and no refund would be granted. I cannot say enough how extremely uncomfortable the shoes are. I was not even able to drive in them; I had to return to my home to change my shoes. The shoes WERE NOT worn for any significant amount of time. I now have to eat a $210 bill for shoes I can't do anything with. Moreover, my contact number was placed on the order, so before rejecting the return, a good business practice would have been to contact me, not to send the shoes back unexpectedly. This entire transaction has shady bad business written all over it.

I ordered two pairs of shoes from Foot Locker for a very special day and received a confirmation email shortly after. I received another email 36 hours later which said that one pair of shoes was out of stock, which was not mentioned on the website and I had already received a confirmation for. I also received an email that they were trying to "track down" the other pair, so I had no idea if I'd actually be able to get the shoes or not. The shoes were supposed to go together, so I tried to contact customer service to solve the problem. I sent multiple emails to customer service, and received only the automated response, but did not hear back from anyone. I called days later, and after waiting for an excessively long time, the woman was very rude and said she did not know anything, I could not cancel my order, and she could not give me any information on when the shoes might be delivered. If the shoes I wanted were not available, IT SHOULD BE CLEAR ON THE WEBSITE! Also, a confirmation should not be sent if the customer is, indeed, not able to get what they ordered. This inconvenience cost me a very special day. Foot Locker is inconsistent and unprofessional, DO NOT ORDER FROM THEM!

Scammers ripped of my money.
They are a bunch of scammers. Horrible customer service. Horrible site.
Stay away!

I purchased 2 pairs of VANS shoes on July 16,2019. I tried to track them online but was unable to. The delivery company stated by Footlocker was UPS. July 22,2019 the shoes showed as delivered. I checked and found no delivery notice in the mail or at my mail box. Contacting footlocker, I was notified that it was actually delivered through Canada Post. Footlocker said that I had to contact Canada Post to file a claim and then I had to call back Footlocker that the claim was made. I was told to await until August 22 for the investigation to complete. I purchased these as a present, therefore I couldn't wait and went to the local storefront and luckily found the pair there. I took pictures of my receipt and sent an email to footlocker hoping it would help with the investigation. Today, August 22nd, I got an email stating that the issue was "solved". I didn't get the shoes or a refund yet. I've learned my lesson. If you can go to the local store and don't purchase online.

I ordered an expensive pair of sneakers for my wife's birthday this year. I ordered them a few weeks before the date so I wasn't really worried about how quick they would arrive. I suddenly started getting notifications from UPS that my shipment was all screwed up - which has never happened to me before - I immediately contacted Foot Locker. I was satisfied on how the issue was resolved, UPS was giving me trouble but Foot Locker took ownership and fixed my issue within minutes. They could have easily told me to call UPS to figure it out or to just wait a few more days, but they helped me out in a time of need and I'm extremely grateful. I will continue buying from Foot Locker.

Ordered my 16 year old son a pair of shoes from foot locker after reading review after review, and this pair said "TRUE FIT". When you wear a size 16, you obviously cannot walk into foot locker to try them on, because why would you want to carry larger sizes in the store? That makes no sense. Ordered the shoes, they were an entire size to big. My son put the shoes on, IN THE HOUSE, had them on less than one minute, took them off placed them back in the box and sent them back for a smaller size. Received them back today stating "we do not accept used shoes, the return is not acceptable". I call customer service, who states the refund department determined they are used, and we cannot help you, asked for a manager who states you cannot talk to the refund department they do not accept calls or emails, decisions are final. I kindly stated, in your stores, do people not try on shoes, and walk around? So do you sell "used or dirty shoes in your stores?" So wouldn't this be unacceptable? No answer to that. Looked up corporate, who states their core values are integrity, leadership, excellence, service, teamwork, innovation and community. FOOTLOCKER you are a big hit and miss on your core values and your refund department. I will never buy from you again, and thank you for making buying shoes for a 16 year old kid a challenge, as if life isn't challenging enough, you make buying shoes a bigger challenge. Congratulations on meeting your core values! I cannot even give you one star, because you suck that badly.

As previous reviewer stated, it's almost like they want to lose money during the holidays.

Ordered an item back in mid-December and received a confirmation email and order number. Received no other updates and then told today that my order never went through (yet I received an order number and they charged my card). Lost out on the sneakers and had to spend two hours on the phone to find out my order didn't go through and all they could offer was a voucher for 25% off on Footlocker.com.

Not sure what else to say other I won't be using their site or visiting their stores in the future.