Foot Locker.

I'm so disappointed in the staff that were working at the Great Lakes Crossing Store tonight 11/6 evening shift. I picked out a great outfit for my fiancé and all he did was ask if there was a fitting room and the cashier hollared at him and told him they don't have a fitting room in a very nasty tone. He then asked how do you try stuff on and she said, LIKE I SAID, we don't have a fitting room. He then told me let's go I won't spend money in here because they are rude. I said no wait let's talk to the manager…. The manager who was standing there said to me who had not said a word that we don't have to buy anything and we can leave! I asked her name she refused, I asked for corporate number and her boss's number she refused. Hence, we left. I'm Very disappointed because we did nothing to deserve this behavior and the so called manager also disrespected us after her employee disrespected us for asking a common simple question. I want someone to do something! This was wrong on so May levels! I will be writing a letter on State of Mi Letterhead to address this! This is unacceptable. Moreover, I really wanted to buy the outfit for my fiancé because it was perfect for the occasion we were shopping for but, could not after being totally disrespected twice in front of other customers who stated wow that was harsh and uncalled for. If anybody at this company even cares I would like a response and would like to speak with corporate. Both girls should be fired. They have no customer service whatsoever! They are Extremely Unprofessional and have Zero management training or skills!

I ordered a light grey Nike hoodie earlier last month (the only available color/shade online). The first time I received it, it was the wrong color, dark grey. I sent it back for an exchange, explaining I ordered the LIGHT grey Nike hoodie. I just received the new exchange and it's wrong AGAIN (see attached picture). They have sent me back the same dark grey Nike hoodie twice now. This is frustrating and a major inconvenience to keep having to go back and forth returning the wrong item. If I wanted to go shopping, I would have gone to the store to buy it. I purchased online for the convenience of delivery! This is no longer convenient. The customer service rep I spoke to told me that if what you've ordered is no longer in stock, they will send you what they have. I had to explain to him that makes NO sense. If you order something and it's out of stock, it's the company's responsibility to reach out to inform you and offer either a refund or exchange for something of equal or lesser value. I've e-mailed *******@footlocker.com TWICE without a reply back. If this would've gotten rectified, I would've gladly left a 5 star review.

If I could put MINUS FIVE STARS I would!
My 15yo son's debit card has a limit ($100), so less than the price of the shoes he wanted to buy. So when he wanted to cancel the transaction, they promised him that the money will show up on his account 24h later. They also refused to give a cancelation proof telling him that they never give proof of cancelation. He came back the day after, paid for the shoes with his card ($100) + cash. When he asked them about the other $100 they told him to call their hotline.
Hours on the phone, multiple email exchanges where I had to RE-explain the case, again and again, multiple times in the bank making claims to have the money back, and three months later, the Footlocker agent (on the phone) told me today that they won't refund because my son had two transactions two days in a row. I don't know what is the relationship... but they won't refund the 100$ they stole from my son. When I told the agent I will call a lawyer, he hung up on me.

We decided that we will NEVER go there again and that we will spread the word around us to warn everybody we know as well.

I placed an order with Footlocker on 21st Dec 2020 and they took my money! I still have not received the order and it is now 16th Jan 2021. I have contacted them numerous times and they do not respond. THIEVES! YOU HAVE STOLEN MY MONEY AND NOT SENT MY GOODS!

Designer brands 2 full price must be paid paid all the way through if I could stop playing so much business plans

Terrible help with an issue with a order that shipped but no info on the shipping. Messages below to confirm

If I could do NO STARS I would. Used the app to search for in store inventory when I found shoes I liked went in the shoes were not there decided to order online. After trying to make a purchase online and was met with 3 different error codes I sent one into the chat to which I was told that my IP address looked strange so they banned me. After the ban came off put in an order which worked this time surprisingly punched in my card info and now 24 hours later get an email that the item I ordered was out of stock even though it's a brand new show but whatever I'm not valued enough at foot locker I guess just a peon to them they also have decided to not return my funds to me until 3-5 business days the email said they didn't but my bank account says different, but why would you take the money if you didn't have the item and why would you hold it from me so I cannot go to any other business? I don't know buyer beware this has been 1 of many TERRIBLE experiences with not just this storefront but this whole company save yourself the headache.

I hate foot locker they have all corny sneakers bad customer service even ordering online is a bad experience

So I ordered a pair of kd 9s for the basketball season this year and I ordered it on a Sunday so I figured it would ship on Monday, so Monday comes nothing yet, I waited till Wednesday of that week and I called and they told me it takes 4 days to get them shipped, and I asked why and they said thats the way it's done and I asked well does that include the business days or is it 4 days to ship on top of the 5-8 days and she said no thats on top than told me to have a nice day and hung up like I didn't have anything else to ask, I should've been receiving them tomorrow (friday) or Monday but now I won't even have them until either from Tuesday to Wednesday, this is ridiculou it takes 4 days to ship, something needs to be changed but if your looking for a store like footlocker but want good online purchasing and shipping, just order from finish line or footaction or for any sneaker head like me or someone with a deeper pocket flight club

First off let me state fed ex is just as liable as footlocker.
My package was stolen by the very driver who was supposed to deliver it he took a picture saying it was delivered at 145 by 2 pm i was at my house to receive it only to have my neighbor inform me the driver took it. I have been going back and forth with fed ex and footlocker for almost 2 week's to have them both tell me they waiting for investigations into the matter to conclude in the meantime the shoe's that i initially ordered are now out of stock in my size therefore they can't get me another pair and i still have to wait until the end of this week just to find out how much longer i have to wait to just to get my money back and what makes it even worse is fed ex is the only shipping method they offer because another fed ex driver ran off with a turntable i ordered prior to this incident. I highly recommend taking your business to someone else footlocker and fed ex are both on the DO NOT SHOP WITH THEM list i wouldn't recommend it save yourself time and energy and shop elsewhere

I ordered 2 pairs of shoes for my grandchildren they were both to be delivered on Monday the 22nd however they email me late Saturday night and said one pair was delivered Saturday morning mind you it's Saturday night when I call they give me another tracking number and said they haven't been shipped from the warehouse so wait until Monday while I wait I continue to call just to check up each time I get a different answer but still no shoes the entire time I get placed on hold only to get a operator that doesn't speak clearly so We don't understand each other then I hear children playing in the back ground like he's at home it was god awful now I'm waiting had to call 3 times to open an investigation was told by ups that the were blocked by footlocker from filing an investigation the shoes I received were under the missing shoes tracking number just awful I paid 107.00 for something I didn't receive and have no idea what to do next they said they would decide by Wednesday of next week meanwhile the shoe is sold out sad never again poor customer service

Don't shop with them, over price by at least 10% and the missing items and return policy is the worst you can find.

Price online advertised as $119.00 add it to cart, price changes to $160.00. Bait and switch. Customer service says tough luck, pay higher price

They have some very nice collection of shoes. Very impressed with different options available for shopping.

I ordered two pairs of shoes from Foot Locker for a very special day and received a confirmation email shortly after. I received another email 36 hours later which said that one pair of shoes was out of stock, which was not mentioned on the website and I had already received a confirmation for. I also received an email that they were trying to "track down" the other pair, so I had no idea if I'd actually be able to get the shoes or not. The shoes were supposed to go together, so I tried to contact customer service to solve the problem. I sent multiple emails to customer service, and received only the automated response, but did not hear back from anyone. I called days later, and after waiting for an excessively long time, the woman was very rude and said she did not know anything, I could not cancel my order, and she could not give me any information on when the shoes might be delivered. If the shoes I wanted were not available, IT SHOULD BE CLEAR ON THE WEBSITE! Also, a confirmation should not be sent if the customer is, indeed, not able to get what they ordered. This inconvenience cost me a very special day. Foot Locker is inconsistent and unprofessional, DO NOT ORDER FROM THEM!

I cant even order from the damn website because apparently they can't "verify" my payment method. I tried twice with two different cards. Cmon now.