DO NOT USE! CROOKS! Booked a hotel in Palma De Mallorca over Christmas. Booked and paid for a triple room but when we arrived lastminute.com had paid for a double. Hotel wanted more money for extra bed! Made countless calls to lastminute but they refused to help and consistently lied. In the end they told us to stay at another hotel and they would issue a refund. 4 WEEKS LATER I AM STILL WAITING FOR MY MONEY! Disgraceful. Have made numerous phone calls to no avail. Rude and unhelpful staff. Say they will call/email but never do. My bank is now involved trying to recoup over £1200! SHAMEFUL! Should be closed down! PLEASE DO NOT USE! They will take your money and you never get it back! Thieves and liars!