Sophie W.

I ordered 2 pairs of shoes for my grandchildren they were both to be delivered on Monday the 22nd however they email me late Saturday night and said one pair was delivered Saturday morning mind you it's Saturday night when I call they give me another tracking number and said they haven't been shipped from the warehouse so wait until Monday while I wait I continue to call just to check up each time I get a different answer but still no shoes the entire time I get placed on hold only to get a operator that doesn't speak clearly so We don't understand each other then I hear children playing in the back ground like he's at home it was god awful now I'm waiting had to call 3 times to open an investigation was told by ups that the were blocked by footlocker from filing an investigation the shoes I received were under the missing shoes tracking number just awful I paid 107.00 for something I didn't receive and have no idea what to do next they said they would decide by Wednesday of next week meanwhile the shoe is sold out sad never again poor customer service