Pragnesh S.

I bought a pair of Air Jorden from footlocker on December 24th at 4pm and gave my son as Christmas gift. Unfortunately, my son did not want the pair of shoes for Christmas so I went on December 26th to return it at 2pm. The cashier (young girl may be 17) immediately told me it has been worn! This really made me mad and she ran to the back with the shoes and came back that manager also confirmed they were worn. In reality, my son did not even tried them on since he did not want a pair of shoes for Christmas. The cashier was very rude and the manager was no better than her. They said I can only exchange if I would like to. I have no time going back and forth with this so I asked for their corporate number which the manager rudely said it is on the receipt and I can try all I want. He was right because when I called, I was on hold for 30 minutes and when I finally got someone on the phone, he said this is a wrong department which only deals with online orders! He transferred me to another department and the wait was long there too. So I gave up and finally hung up. Such a bad company to shop. Shoes were perfectly clean but they kept telling me they are worn and dirty. I can not believe that someone can make you believe that the shoes are dirty when you can not find any dirt and the truth was it was in the same condition how I bought it because my son never even looked at the shoes. It was tough to return a brand new unworn shoes within 48 hours of purchase and yes supporting previous comments from others, the staff is really unprofessional and irresponsible young workers who do not have any attention towards the customers. They are not helpful and they ignore customers who are looking for some help. I will never buy anything from footlocker. Stay away.