amanda m.

I bought a pair of the puma x fenty fur slides in cool blue i got them super quick and everything was fine. I loved them so much i bought the mint green ones called bay they got here a little bit slower and when i get them what do i get? The blue ones that i already have! I called customer service and turns out the warehouse no longer has them so now waiting for the store to call me back to see if i will even get them. I cant even return them as my closet foot locker is an hour away! Ridiculous! Never buying online here again!

I dont buy their clothes but i wanted the kopari lip balm since sephora was sold out of it. I bought it and got free ship with email signup and it arrived in 2 days! Very quick shipping was just as described! If i was a fan of their clothes i would buy from them more often.

Im an amazon prime member and the price is worth it. Most places say you will get it in 2 days and you never do but amazon i always have gotten my item in 2 days if not next day except for one time which is pretty good considering how much i buy from them. Their customer service is excellent as well. It is a bit pricey for their membership but its well worth the money especially when you need something quickly. Returning is always super easy as well! Love amazon!

I am a flash member (i pay 10.00 / yr for 2 day shipping). And most of the time my items dont ever arrive in 2 days. My last order has made me abandon sephora all together. I purchased the travel size of the hoola bronzer and when it arrives there is no bronzer but a 100 point perk of an eye cream that i didnt want nor did i redeem. I contact customer service and they tell me i have to return it then they will refund me and i can repurchase, thats ridiculous to me. I now have to wait about 3 weeks before i get my money back then another week to get my actual item.ive also gotten items used as well. And most of the time when you select your 3 free samples you either wont get them all or get the wrong samples. I dont like going in store since they dont let you just shop. Dont buy from sephora online. Ulta is much much better. After this year i will be cancelling my flash memebership. Complete bull$#*! i have to wait an additonal month to get my item. Its a 100 point perk its not like it was full size. Will not be buying online ever again from sephora they dont care about the customer!