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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I'm always very skeptical about ordering stuff online specially when it comes to personalized gifts. I ordered a personalized photo plant cup for my partner, the quality was great. I'm really impressed.
The personalised cushion that I have ordered was delivered as per my expectation and also was on time. Thank you FNP for keeping and delivering as per your promises.
Dear Sai,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
The materials used in making my flower arrangement was so pathetic that i felt like throwing it away. They show beautiful pictures in website and deliver extremely poor quality and low standard product. The wrap looks so cheap that it is good for wiping their A***! Its definitely not worth ordering online with Ferns & Petals. I can even share the pictures of this awful so called Romantic heart shaped Orchids arrangement. Kindly contact me before buying any product online with these folks. Worst quality!
Dear Jay,
We are so sorry to hear that you had a bad experience. Thanks for reaching out to us. Please know we want to help. If you'll send your order number, we'll quickly get this resolved and do what we can to make things right.
Flowerly yours,
Team Ferns N Petals
I had ordered 18 yellow roses for a dear friend as a 'get well' wish. When the flowers were delivered, the quality was not upto the mark, with not very fresh roses delivered (as shared in a picture by my friend). I alerted Ferns and Petals of this, and after some back and forth, the flowers were replaced with fresh flowers.
I appreciate them for being responsible and accountable to customers.
Flowers lift our moods and spread cheer and happiness to those who gift them. Ferns and Petals facilitate this. So, quality is prime, and nothing less that fresh will work. Here's to cheers to Ferns and Petals for being a responsible brand.
Dear Vanita,
We are happy to be given a chance to get your issue resolved to your satisfaction. We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
It was really up-to the mark and praiseworthy. Everyone coming to our place appreciated the product.
Dear Ashok,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Value for money. Great quality.
Care needs to be taken to properly present the wordings posted by the customer
Dear Customer,
Thank you for your positive feedback. Further, please accept our apologies for the inconvenience this might have caused you. Please share your order number so that we can do the needful.
Flowerly yours,
Team Ferns N Petals
I placed an order today (Oct 21,2019) for a cake and a chocolate hamper. As soon as I entered my credit card number, I got a message saying that "Transaction failed at bank end". Before I could figure out what happened, I got a call from their customer service rep (Mr. Bisht) who said that there was a problem at their end and so he had emailed me a link that I could use to pay the amount. When I checked my email inbox, there was a Paypal link. He asked me to use that link as a guest and enter my credit card number as well as the billing/shipping addresses. As I was skeptical to enter my credit card number, I started asking him more questions about their website. I also told him that the website was not user friendly and if it continued to give errors then international customers like me won't be able to use their services. To my surprise Mr. Bisht hung up on me. I think FNP is trying to save taxes by asking international customers to use the paypal link to transfer money. Poor service and very bad experience. Never going to use this website again.
Dear Customer,
We apologize for the inconvenience caused to you. Please share your contact number with us at help@fnp.com so that we can check and do the needful.
Flowerly yours,
Team Ferns N Petals
I'm too happy that I ordered from ferns and petals... They are really amazing at their work... Everything I orders reached on time... And was beautiful. And cake was too yummy... It was more beautiful more than the image... I'm requesting everyone to please order from here only...
Dear Nidhi,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
First of all I would like to thank to FnP team for the value they give to their customer. Even for a small order they use to strive for customer. Just like FB they use to remind us well before regarding any occasion if we have ordered anything from them in past.
Delivery was done on time as promised, quality of product was awesome.
FnP u r doing great. All d best
Dear Manish,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Actually the quality of the personalized gifts was very good.
Moreover, the product was delivered on time.
Slightly expensive, but still a good place to purchase unique items for gifting purposes.
You Guys just ROCK!
Keep up the good work!
Dear Vishwadutt,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
There is not a genuine, honest review of firns and flowers delivery service. Painted flowers, delivery time 6:00 am to 9:00 pm, that is 15 hours! Am I bloody going to hang around waiting for your f... flowers?
Dear Klinit,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
The quality of product was great. It was delivered on time. Got notified on entire journey from order to delivery which was amazing.
Keep it up
Dear Ritesh,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Best in class service best customer service quick and prompt service.
Polite customer care full customisation of products
Dear Sunil,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I have ordered quite a few times from FNP. It's very good if you try to send cake or rakhi or any other gift to your beloved ones. I was quite satisfied with the quality, but I am a little bit dissatisfied with my last order. I ordered a plant, but the plant was looking unhealthy and some of the leaves turned yellow. I am not sure if it will survive or not.
Dear Anamika,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
I had recommended my brother to use services by Ferns and Petals for surprising his Fiancee for their special day.
It turned out to be a major disappointment for us.
To begin with the team firstly delivered the wrong flowers ruining all the surprise, then did not deliver the cake.
Moreover, adding to the let down the team irresponsibly said they couldn't contact the receiver, which was wrong.
This has been such a bad experience for us as we had a lot of expectations to make someone's occasion more special rather than ruining it all.
Dear Mehveen,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
Thank you for making my moms birthday memorable- beautiful fresh flowers delivered timely. Lovely experience, highly recommend.
Dear Nidhee,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Easy to order with on-time delivery and customer support is also good...! I order the roses for my wife and she likes it too much.
Dear Amit,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
Excellent service, Great products and very easy to use website. I ordered from Australia to our team in Mumbai and had no issues. Wonderful customer experience. Thank you
Dear Delene,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
The item was so good and worth every penny. The delivery was on time and perfect. The order process was smooth and delivery was even to the area i didn't expect.
Dear Shirin,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
I've ordered flowers to send my friends or family across India.
But the most trusted delivery and high quality product has always been Ferns n Petals.
Thank U for always being great and never ever been disappointing. Keep up your great work
Dear Aishwarya,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Keerthana,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals