I had recommended my brother to use services by Ferns and Petals for surprising his Fiancee for their special day.
It turned out to be a major disappointment for us.
To begin with the team firstly delivered the wrong flowers ruining all the surprise, then did not deliver the cake.
Moreover, adding to the let down the team irresponsibly said they couldn't contact the receiver, which was wrong.
This has been such a bad experience for us as we had a lot of expectations to make someone's occasion more special rather than ruining it all.
Dear Mehveen,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals