Ferns N Petals (FNP)

I am a very disappointed customer with your organization, its services, Its customer support and Company Ethics and Principals. I ordered a Ficus Ginseng Bonsai, symbolizing strength and resilience, paired with the Sansevieria Black Dragon plant for 1749 Rs. + delivery (Product Link: https://www.fnp.com/gift/ficus-ginseng-bonsai). However, I received a Jade plant and a snake plant. After multiple follow-ups with the customer team, I received a response that the product was unavailable, so they had sent a cheap Rs 50 Jade plant instead. They are not giving any refund or replacement of the product. It's a shame that the fabric of an Indian Origin company is still the same - that of cheating their customers and not having any integrity. How a company handles their customer issues reflects their ethics and core values, which in this case seems to be deceptive and that of cheating their customers. If the team has any sense of responsibility and this was an honest mistake, please either refund my money to the original mode of payment or send a replacement Bonsai Plant that I had originally ordered with an apology note.

Ferns N Petals is absolutely horrible! I placed an order on the 13th for a Valentine's Day delivery on the 14th, but nothing was delivered. When I tried following up, no one answered the phone, and my texts were completely ignored. I received no updates, and then, on the morning of the 15th, I got a message saying the order was "on the way"! It's a complete joke. This company is extremely unprofessional and unreliable. I highly recommend you avoid them and choose another service. These guys are a scam!

I used FnP back in 2016, and unfortunately, nothing has changed in 2025 — same terrible experience, same frustrating service.

I placed an order, but every time I tried to pay, the website showed "payment failed." I attempted four times, only to later check my email and see that my bank had deducted the amount all four times! When I reached out to their customer care via chat, they confirmed receiving my payment but their website still showed it as failed, repeatedly prompting me to retry. I asked about a refund for the extra three payments, but they outright denied receiving them and casually told me my bank "might" return the money in a few days. I trusted them.

After about an hour, their website suddenly updated the payment status to successful, and I received a confirmation email. But on the expected delivery day, I got another email from them saying, "Final intimation to make payment!" — even though the website showed everything as successful.

I tried reaching out through their chat support, but the chat link wasn't even working! Since I was on international roaming, I had no choice but to call them multiple times, only to be put on hold for 30 minutes, 15 minutes, and then disconnected each time! I wasted $50 just trying to contact them.

Finally, I emailed their customer service. No response.
They never delivered the order, never refunded the extra payments, and never replied to any follow-ups.

Absolute worst experience. Avoid at all costs!

I ordered a cake and flower bouquet for my wife's birthday.Never arrived on the birthday date.Their reason was heavy rains and hence delivery cancelled.I travelled from Airport to the house with no problems.Their intent was not honorable.Dont use this ever and i will never again

Ordered this 3 KG Flamboyant Barbie Cake Black Forest. Order # ******* dated 9/18/3024. The cake got delivered damaged with the barbie broken. Contacted customer service and their response was its an one time instance, with no other resolution.
Choose a better company for your cake and flower or gift orders.

The flowers were not delivered. No proof that the delivery was attempted. Customer serVice was horrible.They advised me after tempting to deliver that the address was not correct and no refund. No proof of attempted delivery. Such bad customer service. Never use them better to use IGP who I have used previously.

Please do not ruin your day and your family's with this company. I ordered a cake and flowers to be delivered to my mother who is in hospital, terminally ill. I begged them to deliver it on time and I paid 200 rs delivery charge plus 50 rs convenience on top of the flowers n cake. 2000 rs in dock and I just received a mail saying they attempted but couldn't deliver. The delivery guy never called and we tried calling the guy for more than 25 times no answer or switched off. I contacted their customer care for more than 10 times and they couldn't get in touch with the delivery person either but they simply refused to help or take responsibility. They didn't want to refund either. It's not just about losing 2000 rs but the anguish and follow up. I just wanted to send some flowers to my critically ill mother that she likes. I'll never forgive these people. Please do not ruin your peace and happiness. Order No: *******201

The service was deeply disappointing, and the team's competency in effective communication was lacking. Additionally, there was a significant issue with the management of financial transactions, as payments were taken without the swift completion of product deliveries. This situation has been thoroughly lamentable, marked by evident misleading behavior and an oversight of customer satisfaction.

Placed an order today for a birthday with cake and flowers and a gift. Order was placed at 10 am with a promised delivery of 12 noon to 5 pm. At 4:15 pm, did a follow up and no response. After continuous follow up till 5:15 pm finally got a response that the order is delayed. The order was meant to be delivered to an office where everyone leaves by 6 pm. they then confirmed that the order will be delivered at 6:15 pm. later on follow up again, i have been told the flowers were not delivered to their warehouse and they cannot deliver the flowers offering me a discount of delivery fee. Company is a joke and i use to be a regular customer. Dont ever use FNP in uae as they are unreliable and uncoordinated and will spoil your special occation

Pathetic quality. The flowers were already dead. The leaf arrangements could have been easily done by a school child. Not worth the effort, time and engagement with this site. They have partners who assemble material and send via dunno. So, it doesn't hold credibility. Its better to look out for local service companies.

The materials used in making my flower arrangement was so pathetic that i felt like throwing it away. They show beautiful pictures in website and deliver extremely poor quality and low standard product. The wrap looks so cheap that it is good for wiping their A***! Its definitely not worth ordering online with Ferns & Petals. I can even share the pictures of this awful so called Romantic heart shaped Orchids arrangement. Kindly contact me before buying any product online with these folks. Worst quality!

Customer service won't communicate with me or write back and my bouquet is 3 days late. They put a "hold" on my order, whatever that means. But I had to find that out myself on my account screen. Not even an email alert. They market their service in such a way that these flowers (extremely perishable, time sensitive gifts) can be there at a specified time. FnP, "you had ONE JOB to do". I could find that bouquet locally for 1/5 of the price but that doesn't do anything for my girl working around the world. You failed us

Hi Everyone, I was a loyal customer with Fern and petals for the last 3 years till yesterday where i felt cheated and worst the attitude of the company instead of accepting their mistake, sends me a cryptic email saying, sorry for the bad experience, we see no problem in description, feedback closed.
They print on normal paper a flowers bunch and fern and petals local vendor address after charging you Rs 149 for the greeting card. Never order a greeting card for this company for your dear ones if you don't want to be embarrassed...

I have been a loyal customer for 2 years, but extremely disappointed with their services now. Ordered Purple Orchids Bouquet costing Rs. 749 for my mother's birthday. They delivered dried up, wilted flowers to her. The decorative leaves were also yellowing and their tops had started to rot. The flowers were crushed and had a dull-appearance as though they had been deprived of water for a long time. And the petals had already started falling off. Please don't order from FNP unless you want to ruin your loved one's day and be cheated of your money.