Ferns N Petals (FNP)

I had placed 2 orders from this website as of date from which one order was not delivered on time and the second order was delivered with bad quality of dried flowers and broken glass. Both the orders were for loved ones and thanks to Ferns and Petals they ruined my surprise for them. Even their complain system is bad. They close the complaints without taking any validation say sorry and state customer satisfaction is a priority to them but their actions do not say so. Each time every order has costed me a good amount but their service is so poor even after paying a certain sum. Sad that I had to give them a star, if rating was not mandatory they deserve no stars for their service! Do not waste your money! They say they regret the inconvenience caused but ask for proof because they think our job is to fool others like them.

Excellent variety, & reliable, stress free service! Always on point, and so many splendid options to choose from that are joyous for the recipient as well as the sender. Always a delight reaching out to you, fnp!

This was not the first time I ordered through Ferns and Petals. Like every other time this time also they excelled in service. Moreover their prices are at par with the market (Amazon, Flipkart etc.). While ordering as it was taking time their customer rep called me to see if everything is fine and helped me with exceptional service yet again.

Do trust the pictures FNP they post on their website. The first time I ordered some plants and rakhi from them and they sent cheap quality products. On top of that, the customer service representative is telling me to take good care of the plant so it will grow healthier and refused to give me a refund back.

This is really a very trusted gifting site in this world of so many fraudsters. By practically observing their service I can confidently suggest everyone to go with this site as it has fulfilled my requirement in the best possible way. Don't depend much upon the bad ratings in internet, me too was very much worried after seeing that but when I observe it practically it was more than my expectations. Their communications to delivery everything was so much satisfactory.

Order no #*******
We ordered a cake on June 17 2021 for our sons birthday that is today June 17 paid in US $75.56 got confirmation but there was no delivery till 5.50 pm.
We felt very embarrassed as our son did not get his birthday cake.
Very sorry to say that this company has let us down

Ferns and Petals never disappoints me. Be it in terms of product purchase and delivery services, product modification or even product cancellation. Not only they provide good range of products and fast delivery services, but even if you unfortunately need to cancel the product, it's all hassle free and fast. Needless to say that their customer service associates too are very helpful, professional and polite. Overall a 6-Star professional services. Thanks!

Pathetic service
My order ******* was not delivered with the reason stating wrong address, it was the same address which i have used for earlier deliveries. They made mess of the plans which were committed, i tried to call them, they were unable. If they can't deliver then they should say upfront rather than cancelling because of silly reason.
Customer service also has been rude in the past

I have been using FNP for last so many years to spread love and affection among my dear and near ones. And the service rendered by FNP is excellent and most reliable. They deliver on time as promised and put that extra mile to see that they make the customer happy and satisfied. Their selection of flowers and cakes are also very vast and prices are very moderate.

I have been a regular customer with ferns and petals for quite a long time now. I have ordered surprises for my family members on occasions of their birthdays, anniversaries and festivals. Products they deliver are fresh and good quality, mostly on time. Never had an issue with them. Even if you have any query, you can just email them and they respond back promptly. Good job keep up the good work.

I had purchased quite a few gifts from fnp. All the gifts were delivered on time. Product quality of every item was also very good. I really loved the quality and service. Would 100% recommend people to opt for fnp.

My experience with this platform has been worst so far and to top it up, the customer care team seems unbothered on the call as well as on the chat to actually take care of the issues you are facing. I have provided every proof there is to let them know the kind of product that is being delivered to the customer is not as described on their website and still they remain clueless about what the problem is. There is no difference between the humans and bots who work in their customer care department. And as shown in the attached photos, they do not whatsoever do a quality check before the product is shipped. Another package of mine is still undelivered which mind you is already delayed and again, no help from the customer "care" team. They promise much more than they can deliver.

Thank you so much for the worst ever service provider "Ferns N Petals". I have ordered something on "Ferns N Petals" and they didn't even delivered on time and its for an occasional gift. After 9 days of ordering I didn't even get any revert from Ferns N Petals. Finally the irresponsible team said the product is not available after 9 days. I called again and asked me to connect me to any superior the team didn't even did that. So, guys please don't buy anything from "Ferns N Petals". Its waste of money for on time deliver. I strongly recommend to go ahead with some other platform which is much better than this "Ferns N Petals". I'm attaching pictures for the proof.

I have placed an order on 1/Sep/20 for personalized cushion and paid an amount of 358/-In fact this was my first order in FNP Site.The delivery time it showed was on 3/Sep/20 and still i have not received the product on the given destination.

I followed up with customer care service couple of times and i don't feel they are even polite and giving any answers to the questions that i am raising concerns. I am quite unhappy as they have never returned a call or shared any further details why the delay is. This was for a birthday occasion and still waiting for the product to get delivered. This is my personal experience where i can attach the status of the product as well.

I ordered flowers 10 days before for valentines day delivery.
They said cannot deliver, my partner was all day at home, address has no problems at all.
Ruined some ones happiness.
Never recommend this people again.
Very bad experience...