• Ferns N Petals (FNP)

Ferns N Petals (FNP)

Overview

Ferns N Petals (FNP) has a rating of 2.09 stars from 2,614 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ferns N Petals (FNP) most frequently mention customer service, next day, and delivery date problems. Ferns N Petals (FNP) ranks 247th among Flower Delivery sites.

  • Service
    563
  • Value
    553
  • Shipping
    551
  • Returns
    386
  • Quality
    530

This company responds to reviews on average within 5 hours

Positive reviews (last 12 months): 3.8%
Positive
3
Neutral
1
Negative
76
972
See all photos

What reviewers want you to know

Positive highlights

  • Very nice packaging, very professional approach and on time delivery.
  • Value to the money spent, delivery was on time and Product quality is also very good per the expectations..

Critical highlights

  • Bad customer service, delivery been delayed even after placing the order in a timely manner.
  • Called customer care and he is just making the call on hold/waiting for a long time Really very bad experience...
How would you rate Ferns N Petals (FNP)?
Top Positive Review

“It was wonderful”

Bhavitha B.
12/1/23

The cake was fresh and tasty. Flowers and candle all were on time. Fnp made our day special, Thank you team fnp

Top Critical Review

“This is how FNP ruined my wife's San Valentine's Day”

Yussef N.
2/14/24

I can't believe that I paid an extra for San Valentine's Day, and nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am, and that was it. Nothing happened. Goodbye, surprise! And I paid this a lot of time ago to anticipate any problem. I'm super disappointed of this company. I'll never purchase any flower or gift in www.FNP.com

Reviews (2,614)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (297) customer care (159) time delivery (183) delivery date (57) birthday cake (64) product quality (53) delivery boy (37) delivery process (23) quality products (56)
Thumbnail of user nabihto
1 review
1 helpful vote
February 14th, 2024

I can't believe that I paid an extra for San Valentine's Day, and nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am, and that was it. Nothing happened. Goodbye, surprise! And I paid this a lot of time ago to anticipate any problem. I'm super disappointed of this company. I'll never purchase any flower or gift in www.FNP.com

Tip for consumers:
They have a very very bad Indian costumer support that is not in dubai. I didn't know this before purchasing there FOR DUBAI

Products used:
I paid flowers and a very expensive delivery because was for an special location.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Yussef,

Please accept our sincere apologies for your recent experience. We have your order number and will look into this right away. Thank you!

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user daniyals3
1 review
0 helpful votes
March 17th, 2021

Very good quality products. Everyone like it.
Cake is too delicious and quality of flowers is very good.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Daniyal S,

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user shivamshukla22
1 review
0 helpful votes
March 8th, 2024

I placed an order for a 1 kg cake, and they delivered 500 grams. They charged me 150 extra for the same-day delivery, and I filed a complaint the same day (after 15 minutes) and shared the details to the customer's execution with images of the cake with weight machine( in weight machine cake wait was 503 gm) The executive assured me that they would deliver the remaining 500 grams cake within the next 48 hours.

Who will cut the remaining cake after the occasion?

Service
Value
Shipping
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Shivam S.,

We are very apologetic for this kind of experience. Please be assured that we are working on your concern, and we will get this resolved at the earliest.

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user jenq7
1 review
0 helpful votes
November 15th, 2019

Being in the UK I did not for one moment think it would be that easy and quick to get a thank you gift to someone in India - this company is amazing! Loads of great choice, fantastic value for money, amazing delivery and overall an excellent experience - thank you so much!

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Jen,

We look forward to continuing our relationship with you and hope that we can serve you once again.

Flowerly your,

Team Ferns N Petals

Thumbnail of user gabrielar172
1 review
0 helpful votes
January 24th, 2024

Don't fall for this company
Don't fall for this company, worst customer service I've experienced in Dubai. They do misleading marketing advising delivery can happen in 60 mins and then they don't even deliver in two hrs timeframe besides you paying additional prime fee for the fast delivery. Also they even delivered to a wrong address and when I messaged to complain my delivery was not with me they said they would deliver after another hr. Can't be trusted and won't refund your money, they are in the wrong and even dare to say they will only refund you after 10 days

Products used:
Cake and flower 60 min delivery

Service
Value
Shipping
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Customer,

We are very apologetic for this kind of experience and we will make sure to turn this around, please be assured that we are working on your concern, and we will get this resolved at the earliest.

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user poonamc5
1 review
10 helpful votes
May 24th, 2020

I'd ordered a cake for a birthday on 24th may before 3 pm, it got delivered at 8pm. Yes, I'd called the consumer helpline and they were prompt on their replies but I'm very dissatisfied with the delivery and the cake. The cake has a faded black patch over it and wasn't really in a good shape.

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Poonam,

Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user aparnad12
1 review
0 helpful votes
June 1st, 2021

Excellent products. They are just as described. Cakes are very fresh and delicious. The flowers delivered are also very fresh. Keep up the quality of the products. They are also delivered on time as per chosen slot even during lockdown times and covers quite a large part of India.

Products used:
Flowers, cakes, plants, other gift items

Service
Value
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Aparna D.

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user sapnab13
1 review
0 helpful votes
March 2nd, 2024

The service was deeply disappointing, and the team's competency in effective communication was lacking. Additionally, there was a significant issue with the management of financial transactions, as payments were taken without the swift completion of product deliveries. This situation has been thoroughly lamentable, marked by evident misleading behavior and an oversight of customer satisfaction.

Products used:
Cake

Service
Value
Shipping
Returns
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Sapna b.,

We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user sagarg16
1 review
0 helpful votes
May 6th, 2021

They are just awesome and I loved the product and service. It was the first order that I placed and they impressed me.

Tip for consumers:
Just go with the site, you will love the products and services.

Products used:
Cake

Service
Value
Shipping
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Sagar G.

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user navyam1
1 review
12 helpful votes
September 4th, 2020

Ferns n petals has the best range of gifts with affordable prices. You have personalised gifts too. Same day delivery. Its amazing. Not just gifts there are cakes, plants and many more. They follow the festivals or trends. Am sure they won't let you down. The delivery is also very professional. They dont call you like other apps do but deliver to exact location. Its so amazing. Can blindly go for it! Cheers ferns n petals

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Navya,

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user apsarap1
1 review
0 helpful votes
August 2nd, 2020

I ordered personalized mug for rakshabandhan to gift my brother.it was really nice. Delivery date also earlier than expected. Thq soo much to ferns n petals

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Apsara,

Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user baneets
1 review
0 helpful votes
July 26th, 2020

It was really good as it reached on the date mentioned product was same as pic. It was really easy to send payment method was easy.

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Baneet,

Looking forward to having you as one of our valued customers for many years to come.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user rkteth
1 review
0 helpful votes
February 14th, 2024

I ordered flowers 10 days before for valentines day delivery.
They said cannot deliver, my partner was all day at home, address has no problems at all.
Ruined some ones happiness.
Never recommend this people again.
Very bad experience...

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Ranjan,

We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user shankarm12
1 review
0 helpful votes
December 11th, 2020

Great work from FnP. Thank you.
The way you guys are doing well while ordering,
We can make them a smile

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Shankar,

Please accept our heartfelt thank you for your support and encouragement.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user murtyp
1 review
0 helpful votes
August 29th, 2020

One stop location for all gifting requirements. Love the products and quality. Keep up the good work.

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Murty,

Please accept our heartfelt thank you for your support and encouragement.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user stelonc
1 review
0 helpful votes
February 23rd, 2024

Order anything only if you want to loose your money,even after 7 days my product hasn't been received, neither they are refunding, they will promise to solve the issue in 24to48hrs and so on.

Service
Value
Shipping
Returns
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Stelon,

We apologize for the inconvenience caused. Kindly share your order number or contact details with us so that we can look into it and get back to you with a resolution.

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user nehar31
1 review
0 helpful votes
August 7th, 2020

Cake was fresh n yummy. Cake was delivered on time.my first experience with you was very good. I appreciate for your work. Thank you so much

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Thank you so much for your kind words!

Thumbnail of user ummey
1 review
0 helpful votes
January 2nd, 2021

Thanks 4 delivering on time. Upto mark... wonderful. Its a beautiful way of surprising our friends and family with a little bit of love and happiness by sharing it through ferns n petals... thank u

Service
Value
Shipping
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Umme,

Thank you so much for your review.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user himanis12
1 review
0 helpful votes
October 18th, 2020

Good work & thnk you for make our spacial day... i'm like the app & your business... keep it up... farn & patal.

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Himani,

Looking forward to having you as one of our valued customers for many years to come.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user swethan5
1 review
0 helpful votes
December 25th, 2020
Verified purchase

I have been a regular customer with ferns and petals for quite a long time now. I have ordered surprises for my family members on occasions of their birthdays, anniversaries and festivals. Products they deliver are fresh and good quality, mostly on time. Never had an issue with them. Even if you have any query, you can just email them and they respond back promptly. Good job keep up the good work.

Tip for consumers:
Very good site for ordering sweet surprises for friends and family of you are abroad and not able to gift them personally

Products used:
I never had to return any product from Ferns n Petals, always to the standard

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajnik4
1 review
0 helpful votes
April 4th, 2021

I love it. I really appreciate the effort you all put in to deliver such a delicious and beautiful cake.
Thankyou

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Rajni K.

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user tripathisashi
1 review
0 helpful votes
February 15th, 2024

I am writing to express my extreme disappointment and frustration with the abysmal service provided by FnP regarding my recent order for Valentine's Day. I placed an order ten days in advance, consisting of a bouquet and chocolates, with the expectation of a timely and heartfelt delivery to my loved one. However, the entire experience has been nothing short of a complete failure.
Despite the significant lead time provided, only one parcel, the chocolates, was supposedly delivered. The bouquet, a crucial part of the Valentine's Day surprise, was not received by the intended recipient. Upon contacting your customer care team, I was informed that the bouquet was delivered to a random security guard, a claim denied by the guards themselves.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Shashi T.,

We are very apologetic for this kind of experience. Please be assured that we are working on your concern, and we will get this resolved at the earliest.

Flowerly Yours,
Team Ferns N Petals

Thumbnail of user eliasp29
1 review
0 helpful votes
October 26th, 2020

Ferns N Petals have beautiful floral arrangements they advertise for distribution in India. I wish these were also available in Abu Dhabi since the same flowers were mostly used in both markets but in different floral designs. For example, I tried to order, on line, the Indian bestseller "Roses and Orchids Basket Arrangement". I was told by Ferns N Petals that this specific design is not available in Abu Dhabi. So, disappointing... I had to limit my choices from the different floral arrangements accessible in Abu Dhabi. I would understand that the same floral product arrangement would be sold at prices higher in Abu Dhabi than in India. But I find it hard to appreciate that flower designs and arrangements could not be duplicated and be made available in both markets.

Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Elias,

Please accept our heartfelt thank you for your support and encouragement.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user anamikas28
1 review
0 helpful votes
July 23rd, 2021

Thank you. You made my day... I will recommend this application to everyone. Wow products. You people rock

Service
Value
Shipping
Returns
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear anamika s.

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,

Team Ferns N Petals

Thumbnail of user email4bimal
1 review
0 helpful votes
August 29th, 2023

First of all i can say that the product quality is good... But they never keep the product delivery on time... as they are charging a huge amount for the specified time delivery. It happened today(29-aug-23). I wondered how they are getting all the reviews 5 star. May be it is happening for me only, because it is not my first bad experience with fnp. So, in my opinion, if are not hurry, do not select the option for specific time delivery. They cannot fulfill the timing. I don't know what will happen to my product which i have ordered, because i don't want it anymore, as the recepient is out of station because of the late delivery. Thank you so much fnp.

Service
Value
Shipping
Quality
Thumbnail of user shwetaj1
FernsNPetals -. – Ferns N Petals (FNP) Rep

Dear Bimal F,

We apologize for the inconvenience caused. Kindly share your order number or contact details with us, so that we can look into it and get back to you with a resolution.

Flowerly Yours,
Team Ferns N Petals

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.

Company Representative

Thumbnail of user shwetaj1
FernsNPetals -.
Typically responds within 5 hours

How do I know I can trust these reviews about Ferns N Petals (FNP)?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.1
2,614 reviews
Have a question about Ferns N Petals (FNP)?