Ferns N Petals (FNP)

Don't fall for this company
Don't fall for this company, worst customer service I've experienced in Dubai. They do misleading marketing advising delivery can happen in 60 mins and then they don't even deliver in two hrs timeframe besides you paying additional prime fee for the fast delivery. Also they even delivered to a wrong address and when I messaged to complain my delivery was not with me they said they would deliver after another hr. Can't be trusted and won't refund your money, they are in the wrong and even dare to say they will only refund you after 10 days

Ordered gift and it was to be delivered on 13-Jun, still not received and when tracked its still in transit. Very disappointed, and customer service is providing a copy paste reply. At the least they could provide some explanation of current status instead of copy paste.
This online site is for special occasions, so delivery date matters most. But it looks like they are interested only till we make our orders with out concerning about delivery date.
And surprisingly when checked reviews, negative review are more than positive review. I should have gone through reviews before i made this order.

Writing this review in the mid of pendemic, when celebrations have become an intimate affair. Swift processing and delivering of orders as well as helpful customer service all deserve appreciation. Product quality is good.

No support at all. I mistakenly ordered same item twice in my cart, repeatedly contacted them just after 5 mins of order but response always ended with " We cannot modify an order". I was charged with unnecessary cost which could have been resolved by any customer service representative with good support,

Doesn't feel like recommending it to anyone

It has been a very horrible experience with ferns n petals. After having had email exchange for solving the issue for almost 2 weeks now, their company has refused to either deliver or pay my money back. The amount is not less- Rs. 2265. 60. Its been very traumatic as the flowers were to be sent for a very special occasion and nothing was achieved. I m stunned that their customer service is so bad that they keep copying pasting the same answers for 10 emails in a row! I have made yet another attempt today. Hoping some person at their customer service will actually make an effort to read the details I have written in my email and process either a delivery or refund of the money.

I ordered midnight delivery of flowers and cake. They just gave a missed call and mentioned as recipient not available. I got a mail stating the same and to respond in 2 hours for trying to deliver again, their Live chat and Customer support number doesn't work so tired submitting a ticket online and the page doesn't do anything after clicking submit button. Next day when i called they are saying delivery for delivery boy is 20 kms so he didn't come. Gift is not delivered and money is not returned. Please don't screw up your happiness ordering with Ferns N Petals.

I ordered at fragrant rose plant, which died in literally four days despite being well taken care off - so adequate light and water, etc. I tried to speak with customer care multiple times, during which I was told about some nonsense policy of how I needed to have filed the complaint within 48 hours. Then they would just start cutting my calls when I would ask to speak with a manager. Extremely disappointing experience and even worse customer care experience. I wish it were possible to give ZERO stars. Please never order their plants, it's just a money making scam.

Disgusting service and delivery, I don't know why their advertisement says fast delivery when it is just opposite of that. Ordered a cake on 4th Sep to be delivered on 5th Sep. The cake got delivered on 6th.
This is the kind of service that they offer. Highly disappointing! Will never ever order from here.
Out for delivery since 5 hours, still hasn't reached, when the distance from shop to home was just 15-20 mins.
Staff and customer executive has been lying all along. Several other good options available in market. Please choose those instead of fnp.

I ordered a rakhi and a box of chocolates for delivery to Ireland. It cost GBP 50. I cancelled on the same day as the rakhi was to be delivered 6 days later. Ferns and Petals kept refusing to cancel the order. Apparently there systems dont work. So basically there systems work perfectly when they send you multiple payment links and reminders if you leave something in your basket, but if you actually need something from them - ie customer service that is completely a reasonable request - they fail. What a useless website. No wonder Amazon keeps taking away their customers

I usually don't write reviews, but because many people use ferns and petals for special occasions, thought to share this.

Having very bad experience with Ferns N Petals from last few orders. I ordered something and scheduled it for a birthday, they delivered the order 4 days before and when I raised a concerned, I get this automated reply-

"We would like to inform you that this is festive time and sometime courier gift may delayed so not to spoil your occasion we deliver it earlier."

Irony is a business which runs on the idea to deliver gifts on scheduled date, changes the slot selected by customer without any communication.