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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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I have used the service a couple of times including personalised gifts twice and the outcome has been awesome. Yesterday i ordered something for my daughter on her birthday and she was very happy to see the quality and so was I. The service and product made my day and all the more because my 16 year old daughter loved it.
Happy with the multiple order experiences so far. Quality is good. Deliveries are on time and good value for money too.
Kepp it going!
Dear Devendra,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Very poor service. The order, which i placed 10 days before the expected delivery date is not delivered even after 1 day. They are mood spoilers. They will conveniently ignore you and your mails. They are not sure when they can schedule the delivery now. As soon as you raise the ticket, they will resolve it by saying they were using services of courier partners so they can't specify the date and time. It was waste of time and money as well. And you end up with bad day and bad mood. Now I am helpless I don't have the order nor have the money returned. Thank you so much Ferns & Petals for gracefully doing it all. You deserve a crown for this. Get one from your own courier service partners. Cheaters.
Dear Aastha,
We are so sorry to hear that. This certainly doesn't meet our standards. Please send us your order number and we'll get back to you as soon as possible with a further resolution.
Flowerly yours,
Team Ferns N Petals
Keep it ip. Timely delivery. The quality of the cake was very good. Delivered in very good condition
Dear Ganesan,
Thank you for your kind words. They mean a lot to us.
Flowerly yours,
Team Ferns N Petals
So terrible cake hi change krdia. Why shod dey promises uz han. Agr ho nhi skta have to clear wid uz na. So mean
Dear Zakiuddin,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I Am Extremely happy with the Service these people provided and the way they care for customer is awesome... I planned a surprise for my husband... and he loved it... thank for making my surprise made more beautiful with your service. Thank you
Dear Veena,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
My experience with Ferns n Petals has been extremely pleasant. Their customer service is always ready to help. The product displayed in the website is exactly what you receive.
Dear Geeta,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers
Flowerly yours,
Team Ferns N Petals
I have been using FNP for many years. What we see is what we get from you. Super Product. Excellent service.
Dear SRIHARI,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
I have placed an order for international, wherein the cake I ordered was damaged. But when I raised a concern they made sure to redeliver the same product with proper quality. I really appreciate the efforts. Thank you for valuing the customers.
Dear Bastina,
Thank you for giving us a chance to fix this. Looking forward to having you as one of our invaluable customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Great to get ur team... perfect timing delivery... Polite and neat customer handling... Good to get with discount... Nice and amazing work
Dear Saran,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals
I had an amazing experience shopping in Ferns N Petals. The design was perfect, and delivery was sharp and It felt so happy to receive something you order and get in few hours.
Love their service! <3
Dear Anugraha,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Ferns and petals has always delivered best quality products that too within given time. I am happy ordering products from fnp. Keep it up.
Dear Anjali,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Ferns and petals always work for me as a saviour.The best part is value for money and convenience. Wonderful service provider around the globe.
Dear Ambika,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Cake was not as shown in the picture, and also melted. Disappointed this time. Delivery experience is good as they said they were on time.
Dear Savitha,
We're really sorry. That is not at all how things should have happened. Please send us your order number so that we can get this resolved.
Flowerly yours,
Team Ferns N Petals
Needs to improve in delivery time which is very heavily claimed but not executed with that intensity
Dear Anahita,
We apologize for the inconvenience caused to you. Please share your order number with us so that we can look into it.
Flowerly yours,
Team Ferns N Petals
FnP.com is a simple website, that focuses on its core product, i. E. Gifting Solutions.
I personally feel the website is easy to use with lot of options.
They have multiple payment options too, which is very helpful.
Delivery was quick and as promised.
What i dint like is the exorbitant charges they ask for urgent / customised deliveries, bcos you have your network in all the major cities with good locations. Then high charges are not justified.
I hope you will look into that.
Otherwise, i m happy with the service.
Dear Geet,
Thank you for giving us an opportunity to serve you. We really appreciate your taking out time to give us this feedback. Your feedback is very invaluable to us.
Flowerly yours,
Team Ferns N Petals
I like your service... whene we have any occasion Birthday or Marrage ceremony we always give you order...
Dear Subeer,
Thanks a lot for your appreciation. We are so glad that you loved our products and services. It’s wonderful to have you as one of our valued customers.
Flowerly yours,
Team Ferns N Petals.
Yesterday I ordered for red velvet cake for my wife's birthday... the cake was delivered on time but we're shock when cut the cake... it was having 80% cream and cake was only 20% that too we had to search... They charged big AMT for half kg... They claimed it was red velvet I could just see the color and taste was like a local bakery cake. Would rate one star that too for good administration... cake negative stars.
Dear Bhadresh,
Please know, we are so sorry to hear that you're not happy. If you'll please send your order number, we will get this resolved.
Flowerly yours,
Team Ferns N Petals.
Ferns N Petals is the only place (that I have found) where I can get flowers delivered from the USA to India. However, I wouldn't switch to anyone else because I am so pleased with their service. They have always delivered my gifts on time and the prices are extremely reasonable!
Dear Customer,
On behalf of everyone at Ferns N Petals, we would like to thank you for being such an invaluable customer.
Flowerly yours,
Team Ferns N Petals.
My first time ordering from them so I was nervous reading all reviews online of what could go wrong in general with long distance floral ordering in India from USA. However this company did an amazing job of alleviating all my fears. They called me back from India right away to confirm my order and payment accuracy, and delivered beautiful live white lillies, as shown in the picture on their website right away to the recipient. Much appreciated quality and service on both my side and the receiving end. Thank you, will definitely be using you again in the future!
Dear Customer,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals.
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Preeti,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals