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India
1 review
0 helpful votes
Follow Raju G.
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I have to wait for 3 hours to speak to them and sometimes they simply disconnect in between and drop an email saying technical issue over phone. Also, it's hard to get response from the on time, and every service is charged regardless whether airlines charge flyfar or not.

Date of experience: January 31, 2022
Saudi Arabia
2 reviews
0 helpful votes
Follow Ib M.
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Turkish airline suddenly canceled a segment of our return ticket that was booked on this flyfar who "prohibit" airlines to change their tickets so you have to wait for hours on phone for their answer! I'm waiting and still waiting and it's been TWO HOURS no answer yet! Besides, they rip off for changes even airlines' mistake or even if airline forfeit change fees, they don't! They don't care for pandemic or anything they just want take advantage of people's need; very cruel stay away pay little extra for pronounceable booking website not at all this one!

Date of experience: August 8, 2021
Hungary
1 review
0 helpful votes
Follow Ramóna A.
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FlyFar steals them passengers!... so better if you know it, before buy a ticket from them. We bought two tickets from them one year ago, Colombo - Dubai, Abu Dhabi - Budapest line. Transfer was prohibited for us due to the viral situation. We canceled our tickets with them 5 days before the trip.
We have not seen any money, the price of our tickets until today!
They have a very bad refunded system, and told will give back a small part from the price, but they not keep in touch with us already long time. We didn't see any money still.
They stole us and do it with impunity because where can you turn against them?

Date of experience: July 6, 2021
New Jersey
2 reviews
0 helpful votes
Follow Grace p.
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Do not buy a fly with gotogate.com or flyfar (is the same company) no service and they try to steal your money. My flight got cancelled to Israel and they sold me 2 different ticket to go there (my final destination was no the 1st one) and even when they sent me an email saying that my second flight got cancelled they did nothing to cancel the 1st flight. Thank God that I was able to cancelled myself and requested the money back with my credit card company.

Date of experience: October 8, 2021
California
1 review
0 helpful votes
Follow Ryan H.
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Unbelievably unhelpful and rude.
January 28, 2022

I booked a flight with Tap Air Portugal. I had a family emergency and needed to cancel that flight. I spent hours on the phone with Tap Air Portugal, which ended with them stating that the only way I can receive a refund or voucher is through the FlyFar. Tap air Portugal specifically told me I was eligible for a 100% voucher, given the dates I booked. FlyFar has refused to even acknowledge these statements, or assist me in any way to get this voucher! Unbelievable! I have spent the past 3 days trying to speak to somebody who can help me! Should I file a dispute with my card company? What is the best route to take here?

Date of experience: January 28, 2022
Canada
1 review
0 helpful votes
Follow Ahmad Z.
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Worst flight company ever.
June 6, 2021

They don't help you rebook denied flights and charge you obscene prices to do so, when I asked for a refund they said they don't do refunds. They hung up on me more than 3 times. Absolutely the worst company I have ever dealt with.

Date of experience: June 6, 2021
Canada
1 review
0 helpful votes
Follow Adelina R.
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They have the worse customer service representative. I waited on the line for 3 hours to talk to an agent after was transferred to another agent and still was not helpful at all. They play tricks and games on people and just lie and make up excuses. One of my segments was suddenly cancelled and I bought the ticket off of Flyfar and they kep making up excuses and blaming Air Canada and Lufthansa's end for their own mistake!

Date of experience: August 9, 2021
Canada
1 review
0 helpful votes
Follow Eric L.
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RUN from this company
December 3, 2021

The biggest rip-off scam company in the business. I would give -5 stars if I could. I booked 2 tickets and had to change because of covid. After 21 calls they refused unless I pay the full fare again. The company is a fraud and a scam. STAY AWAY. Customer service -5. They are polite and ask you to wait 3 minutes several times while they do NOTHING.

Date of experience: December 3, 2021
Kentucky
1 review
0 helpful votes
Follow Umit S.
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It is the worst booking company and it is a SCAM. Filing a lawsuit against them in Georgia charging my card $550 more than their advertised price. DO NOT USE them. If you want to join into the lawsuit please contact me at *******@hotmail.com.

Date of experience: June 24, 2021
Kentucky
1 review
0 helpful votes
Follow Joshua D.
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DO NOT USE THEM EVER!
They refuse to send me my Ticket refund even thou the airline (New Zealand Air) has already provided the refund back to Flyfar. They are holding onto my refund and will not release it to me.

This is 6 months after they got the refund.
Oh and if you think the phone number would work... don't kind yourself

Date of experience: July 10, 2021
Canada
1 review
0 helpful votes
Follow K P.
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Don't try FlyFar
January 26, 2022

I booked a round trip from Vancouver to Halifax. The flight company cancelled some of my flights that I can't either fly from Vancouver to Halifax nor from Halifax to Vancouver. FlyFar did not give me full refund as they promised on their website. I need to contact the flight company by myself. The custom service is very unpolite and unhelpful. Do not try FlyFar if you want to arrive at your destination.

Date of experience: January 26, 2022
California
2 reviews
0 helpful votes
Follow Shamim M.
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Hard to get over telephone and refund
December 27, 2021

One of my family members got COVID-19 positive according to PCR test. So, all of us were denied boarding and advised to reschedule or apply for a refund for the third party where we have purchased the tickets. Flyfar denied returning the money back. After several times back and forth (airlines and flyfar) finally, agree to process cancel the ticket partially. For unknown reason, my wife's ticket did not processed to refund at that time and told me they will contact with me later. After one week, I tried to call flyfar and waited more than two hours. One Indian guy received and pulled the reservation and cutt off the telephone. Now I am waiting last 30 min. Finally decided to write this note so that other pepole will be benifited. Top of it, flyfar cut $384 per ticket (excluding sit selection and other hidden cost associate). So, before purchasing ticket from this website, think...

Date of experience: December 27, 2021
Massachusetts
1 review
0 helpful votes
Follow Leslie W.
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Last year I booked a Spirit flight through Flyfar. Because of the pandemic we didn't go on our trip, so I had a credit (through Spirit). I used the credit a couple of months ago to book another flight. Spirit cancelled the flight one month before our trip. I then asked for a refund, which the TSA makes clear we are entitled to. Spirit agreed to a refund and I received an email saying that the refund was applied to my credit card ending in ****. The problem is that I DON'T HAVE a credit card ending in those numbers and I have not received a refund. Spirit told me that only Flyfar can fix it. I have now spent two hours on hold with Flyfar and just sent them an email. I hope they can fix this but I'm not very hopeful.

Date of experience: June 18, 2021
Canada
1 review
4 helpful votes
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NEVER BUY FROM FLYFAR.CA
September 16, 2019

Never buy a ticket from Flyfar Canada (Flyfar.ca)

1. Higher price compare to others
2. Cancellation fees $75/person in ticket... doesn't even matter if you want to cancel within a 5 minutes of making a payment.
3. Refund will take 6 weeks or more... really.
4. customer service are horrible.
5. hidden fees.

DO NOT DESTROY YOUR TRIP!

Date of experience: September 16, 2019
Canada
1 review
0 helpful votes
Follow Arpit P.
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Scam..
November 23, 2021

I booked my ticket to India thru fly far. Unfortunately i have to cancel the flight during covid. Air india has refunded full money $5760 CAD but after months of struggle to catch these basterds. I got an email from Dildar S of flyfar mentioning as per air line rule flyar will deduct $140 per passanger and $91 CAD service fee. If you agree please reply us or call us. I replied them okay. Since the call waiting is very very very long sometimes 5 hrs. I decided to send them email confirmation. Still I haven't got my money and same email is being sent to me from multiple agents causing me trouble. They purposefully want to irritate the customer and keep the money. They are lairs and big time basterds. Mother $#*!ers. DO NOT book tickets with them ever.

Date of experience: November 23, 2021
Michigan
2 reviews
0 helpful votes
Follow Dorothy P.
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Easy peasy.
July 9, 2019

Everything went smooth. Didn't need to talk to anyone at airport, did it all with phone and kiosk. Don't know what else to say. Would definitely use again. Don't fly often but this was super easy. Would gladly tell other people about FlyFar.com.

Date of experience: July 7, 2019
India
1 review
0 helpful votes
Follow Ramu A.
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Fraud site. I lost 1604USD
April 29, 2022

I have booked ticket worth 1604 USD with ref number LFQZ5P & was waiting for refunds since 5 months.
Their call will never connect to the agent. I email almost every week, but hasn't got reply back. Worst agency.

On their website they mentioned its registered under TICO Registration #: *******. I have complained about airlines to TICO with ticket and got reply back that Flyfar is not registered under TICO

Date of experience: April 29, 2022
Hong Kong
1 review
0 helpful votes
Follow Tanya B.
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I ordered air tickets in 4 hours before flight, however I forgot that tickets may be issued 24 h
Luckily I got my ticket half an hour later and could proceed check in directly after I saw email. Thank you for your fast service.

Date of experience: July 14, 2019
Australia
1 review
0 helpful votes
Follow Kumaresan P.
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The worst website to book flight tickets. They will never answer to your questions. I am still waiting for my refund as its been more than year and almost now two years. Worst service.

Date of experience: December 14, 2021
New Jersey
1 review
1 helpful vote
Follow David L.
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After finding 90% of their advertised prices sold out, I finally managed to buy one hours before my intended flight left, only to receive an email an hour later saying that the ticket I bought was no longer available. What?

Date of experience: June 12, 2017

Overview

The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.

This summary is generated by AI, based on text from customer reviews

service
25
value
25
shipping
18
returns
21
quality
25