When we checked out, the price was $2,030. For two tickets to Peru. I chose no seats that cost money. After I paid, the price went up to $2,082. Without telling me that before I checked out. They waited until after I checked to tell me I bought seats that cost money. Then when I called back to tell them the problem, they simply said we don't refund money - period. So I opened a dispute with my Citibank credit card company.
If I could give zero stars I would. There was a changed circumstance and my boyfriend was willing to pay the difference to change a name on a flight ticket and was declined. So now he is going on a trip ALONE with two seats because fly far refused to change the name on the other purchased ticket. No refund was requested, he just wanted to change the name. No money lost for fly far regardless and zero effort in making a customer happy. All they care about is a quick dollar and could care less about their customers. I will never recommend them to anyone.
I've tried to book 3 times and they never let my ticket go thru and they do not send you a email saying your flight ticket didn't go thru. Never use this company!
Thanks for the efficient customer care and excellent prices! In partnership with Expedia you have been able to reach me and I have become your client. I always use Expedia as a search engine for best price and deals.
This was my first experience with flyfar. Great job. Great deal. I would recommend them in the future. My only suggestion is I would like to see all fees and charges up front so I don't need to find changes in the expected total cost.
Needed to change flights in Rome to NY. Apparently I didn't understand it would take 6-8 hours to disembark a ship and get to the airport.! Was assisted in cancelling my reservation and scheduling a new one with a different airline. What a relief, Thanks.
Just unbelievable!
Avoid Flyfar with all your cost!
I bought a round-trip overseas for my daughter.
One segment of the return ticket after a connection was cancelled by an airline.
The Flyfar did not notify me about it and just charged the full amount of $1260 and did not issue the segment of the connecting flight.
We did not know and my daughter was stuck all alone in China because of that.
It was a nightmare.
I had to spend $2800 to issue a ticket for next day.
My 18 years all had to stay all alone in China, scared and traumatized.
The company did not compensate anything.
They just said " I don't know' and just put me on hold for 30 minutes.
Called a few more times, and the same response.
Just unbelievable. I'm reporting the incident to FTC, and protesting for this experience we had to go through.
Listen to the negative reviews, not the positive. I put my card information in for a $91 dollar flight and once it was processed it told me the charge is $191. I don't know how this is even legal. I fly budget airlines (Spirit and Frontier) a lot and get by without paying the extra charges, so this should not be the case. Very dissapointed - should have listened to my gut.
Booking was so easy, super happy. Will see how things go at the time of travel and of course on the way back. I am happy to have found a great price and easy booking. Keep up the good work, wish some kind of military discoubt could be added to just perfect everything.
After my tickets were confirmed over a day later they were canceled and we were told they were no longer available for the published price. There were other more expensive options available even though they still had the same fare listed on their website. Total bait and switch scam. You have been warned.
I booked on your website, easy to use, however the booking didn't seem to go through as there was no confirmation screen. I called and was speaking to a representative very quickly! They knew what to do and quickly confirmed my booking. Thank you!
It took an instant, everything was clear, precise and good price, I did not have to read a lot of fine print, clearly marked for baggages, currency etc... i have compared to other flights and your cost was excellent.
Had a hard time finding a decent flight. Flyfar gave me exactly what I was looking for. All my emails with my ticket info was on par, called with a couple quest and they assisted me in a very timely manner.
FlyFar failed to send the customer the cancellation of flight booking until the customer called their office one day before departure. Upon the customer request, the customer service tried to make up a story. The incident has caused the customer an extra of over $2000 CAD on last-minute booking of the same flight. A legal action is in process to sue their unreliable and untrustworthy business practice!
I made a mistake when booking flights which resulted in about an extra $180.00 charge. Called costumer service with in five minutes of completing the booking and the extra charge was refunded. The agent was so helpful and did all he could do without me getting frustrated. I will use FlyFar again.
Wish I had read this reviews before using the site to purchase tickets. They charge extra for seat selection, more than the airline, and tons of hidden fees. As a previous review mentioned there was no summary of charges and I had no idea that what my costs actually were! Called immediately after and was told they could not help with anything. Tried emailing and got no response. DO NOT USE THIS SITE! Their prices aren't even cheaper than the airlines!
I did not find any technical problem in dealing with the site as well as easy access to information, and the speed of response to the booking request did not encounter such professionalism with any other similar site did not spend a few minutes only and the main airline sent an email to confirm the reservation and choose other services really Thanks to all the staff
Absolutely untrustworthy and fraudulent! Their website is incorrigible and when I selected the flight ticket, it kept me waiting forever and never confirmed it. And yet, they later on charged my credit card even after I had cancelled the transaction and deleted my credit card number. This simply means that they collect your credit card number and fraudulently charge it. When I called the customer service to complain, they were rude and terrible in responding to any of my questions! Never trust them and such things should be immediately notified to BBB for fraudulent activities!
The site was very easy to use and price was great. I planned the trip to fo by myself and then my grandson decided he wanted to go after I had booked my flight. So I had to find the same flight as me and I found it on your site with a great price which eased my mind knowing that we could fly together.
This company is horrible! I booked a trip but due to Covid the country went into a lock down. I requested a refund and Fly Far refused! 99% of every other company in the world understands that the customer must cancel and issues a refund but not greedy $#*! Fly Fare. Stay Away! I will write this review as many places possible.
Overview
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
This summary is generated by AI, based on text from customer reviews
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- Mississauga, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members