FlyFar CA

The worse thing than the pandemic is booking a flight from this website. The airline changes their schedule and cancelled my flight. At first, I was told by the customer service that I should contact the airline for the refund. The airline agreed to cancel the booking however my refund request has to be made by this website. The nightmare started from this point. The first call was put on hold for more than an hour and disconnected immediately when some real person was about to talk. The guy in the second call honestly told me that the entire service department is in India and the ppl for refund only work between Pacific Time 11 pm and 10 am next day. So I called within that time and still nobody answered. The guy in the third call tried to put me on another long hold and I was about to confirm how long will be the waiting time. Then he hanged up on me. I will strongly recommend that anyone should dispute the cc charge and avoid the hassle from this website.

Your flight booking browser automatically added a flight cancellation fee of $65. I called the travel agency only to talk to customer service agents with thick Indian accents. They didn't want to give me my money. I had to cancel the flight. They charged me $50 just cancellation fee. And, made me wait 3 - 5 business days. I needed to meet with a sick family member they passed away. Because, I had to wait so long for a refund. The travel agents aren't very helpful either. They don't listen or give the customer a chance to explain their story. This travel agency sucks. Try to avoid this travel agency if you can.

Be careful - do not book through this site! They will process your credit card, then issue you with emails either to ask you to confirm/validate emails and they operate based on EST (Canada) time (note, I am in Perth, WA), or that the flights are no longer available by the airlines and within hours of "not receiving response/confirmation", they cancel the bookings. Then there consultants either give you misinformation, or hangs up on you when you challenged them on their processes.

The price for additional charges is misrepresented. I was not able to see the itemized charges until I clicked "complete booking now" I called the 1800 number right away to cancel the additional charges because my fare increased a lot and I was told that I can't cancel that charge and I can only get 50% discount off the cancellation trip insurance. I travel a lot myself and buy tickets for my family. I am always very careful on additional charges, but this time I made a big mistake.

Purchased a bereavement ticket for my 71 yo handicap mother in law to pay final respects to her husband in Manila. Scheduled her to leave Monday evening. To my dismay, I see she arrives on Thursday night. There's a 12 and a 22 hour layover. Sick old woman to spend a 22 hour layover in a wheelchair. Just wrong, but that's how they do business. Will never book with them again. Horrible

I have been emailing them for weeks now to get my money back for 2 flights from Aug. No reply
I have read receipts on my emails and they are clicking on 'not read' and deleting them

Today i sent an email to the airline and CC Flyfar in. Telling the airline about the problem and Flyfar is profiting from the airlines during this time. I hope to get a reply in the next few days from Icelandair. Don't give up. Keep emailing them and CC the airline in so they know Flyfar is profiting from them

This company is a complete joke. They farm
Out their customer service and provide no help or sympathy at all - it's all on the customer to deal with any issues that arise. Avoids the "VIP" service help and just book directly through the airline. After being on hold for 40min I was finally sent to a supervisor who was so unprofessional and rude that I recorded our conversation. She was unable to help or give me her name or transfer me to her manager. When I asked what their agreement was with the airline that would allow for cheaper flights, she was "not at liberty to provide information on proprietary agreements" as it was confidential; however when I asked her if she would use flyfar she hesitated and said it depended. This company is a joke and more of a headache than they are worth.

SCAM

Careful booking with them, they charge you credit card before checking if the flights are still available at that price. So they'll tell you that your booking has been completed but then you get an email, that looks like the normal booking confirmation with flight details, but if you read carefully it says that your booking wasn't successful because the rate you PAID for wasn't available anymore, so you need to call them and request a refund, that takes up to 7 business days! It was over $3.000 ticket!

It took me less than a minute to fill up my information, it's not that I left the search and then came back.

Don't risk it!

Booked a flight through Flyfar that was supposed to happen April 2020. The flight was cancelled by the airline and per the terms and conditions I am supposed to receive a full refund. The airline (Norweigan) refunded Flyfar over 6 weeks ago and I still have not received my refund from Flyfar. This company is a scam, every time I call they put me on a 2 hour hold, each time a person picks up the phone they say they need to transfer me to a different department and I have to wait again on a 2 hour hold. No refund at this time.