Quick. Dependable. Truly Traveler oriented. Prompt response. I would recommend this to everyone
Rápido, eficiente y confiable. Me gustó que no había tanto requerimiento o trámite para reservar. Es puntual y fácil de navegar en la página. Los felicito por tan excelente página y servicio
Cancele mi vuelo antes de las 24 horas donde está mi reembolso? Spirit sólo respondió por 700 y pico pero faltan 1000 y pico
No son correctos.Le he escibido varias veses sobre mi vuelo que esta suspendido por Covid19 i nada.No le usare nunca más.
Overview
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
This summary is generated by AI, based on text from customer reviews
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- Mississauga, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members