FlyFar CA

I was searching to flights through kayak.com and was redirected to flyfar.ca for a cheap airfare. FlyFar charges as $86 "agency fee" which they do not disclose until the purchase is made. On the summary page before you make the purchase it has the regular charges of fares, taxes and fees. No mention that there is a hidden "agency fee" added to the air fare. Once I hit submit I was taken to a confirmation page and there was a more detailed summary of charges showing the extra fee. After I had paid! Checked my credit card and sure enough there was the charge for the air fare and a separate charge to flyfar for this agency fee. I called them within 10 minutes to remove this hidden fee or cancel my flight. I was told that they gave me a price and they do not have to disclose the agency fee or the breakdown until after I paid. If you are going to be charging a fee it needs to clearly be displayed before purchasing! I paid more for a flight that would have been cheaper to just book directly with the airline. No one would agree to that. I asked to speak to a supervisor and was told there was none. I then asked to speak to someone else and he told me there was no one else there but him. Lies. He told me if I wanted to cancel it would be $200. I hung up and called my credit card company and they said all fees have to be disclosed before purchasing, so I will be filing a dispute with them. My husband then called flyfar back and surprise someone else answered the phone (even though the first person I spoke with said there was no supervisor or anyone else I can speak too!). She said she would get someone from their help desk and put us on hold and never came back. We sat there on hold for 20 minutes and nothing. I have never had to deal with a company that could get away with hiding hidden fees into the pricing, who didn't disclose this fee until after a purchase was made, and who has such terrible customer service that flat out lies to customers. Plus they have you pay for baggage up front saying It is 50% cheaper than paying for it at the airport. They charged $46 per bag, the airlines cost is $29! LIARS. I am shocked they are still allowed to operate.

Do not use them! I've never had any issues with any website so far but FlyFar was a NIGHTMARE. I booked with them I got an email confirmation with e ticket and then they sent me another email saying my first name was too long. I've replied to them asking them to change to only my first first name (I have 3 on my passport) I got an email back saying to call them. I then called them they said they've made the change it's all sorted. Then 2 day before Christmas I've at the airport waiting in the line to drop off my luggage and the guy said "you don't have a booking, there is no booking under your name". I called Flyfar and they said they cancelled my booking because of the name being too long! How come? They previously told me on the phone that it was all sorted and they TOOK MY MONEY! So how can they tell me it's been cancelled. BIG NIGHTMARE! After 2 hours on the phone they booked me on a flight but I had to spend 20 hours in Shanghai. I couldn't get my tax back because I had to run to the plane before the door closed so I've lost $500 dollars and they are only compensating me for $150 dollars for accommodation in Shanghai. WHAT A JOKE! NEver use them, WORST EVER!

They charged my CAD187 for a $410 purchase! And they managed to hide their service charge all along, until I receive the credit card alert.

Dear FlyFar team,
I consider myself an experienced online ticket buyer, however I never experienced such a shock when my flight ticket price went from 1570 CAD to 3400 CAD at the end of transaction! I didnot notice any warning besides the usual $70 seat selection charge. A second later I was looking at the processed transaction confirmation with the $3500 on it.
The most "amazing " thing was that at the beging your website mentioned that the price was fixed, (that usually means that it would not change).
The customer rep on the phone was very nice and did not mind to return the money back with exception of cancellation fee. While he was processing my request and explaned that the price and availability change at all times or I must have picked a business class ticket for my 1h connection flight, I ran the ticket search again and the website showed me the same low price!
I am sure that you will give me a perfect reason for what have happen, but I'll try to never use your company again, because I am not convinced that this did not happen to other customers and you are not making money by making people buy and than cancel their tickets...
I think that the Kayak and the LOT Airline should be informed of this case.

Regards,
Natalie Maystrenko,
Not your client anymore