What a terrible customer service! We ended up not using our ticket to USA (it was waaaay cheaper to buy a new ticket from other website than to pay this guys fees and difference in rates for a new airfare) so FlyFar.Ca cancelled our flight by themselves! Including ticket back home. Doesn't matter that we have paid for the round trip tickets and were going to use a ticket to fly from USA. They told us if you didn't use one ticket to usa, the other ticket got cancelled too, automatically! The refund. There is no refund. They should issue a credit for the future purchase (no thank you!) but if I wouldn't mention it they wouldn't say anything. Plus they need time to investigate the issue before they will be able to issue a credit! What a joke! Plus their employees I talked to speak with very strong accent, it's very hard to understand their English, especially if English is not your first language. Dealing with their customer reps is not an easy deal for me, I had to re-ask several time what they said - the accent was that strong. Terrible terrible experience!
The Allegiant flight was on time and the seats were comfortable. The Delta flight was early, which was good and the seats were very uncomfortable! Thankful it was a short flight.
I thank you for helping me book my flight next month keep up the good work I love flying because that's the only way I can really get around I don't like taking buses or trains I'd love to fly
My group was split, seat assignments not honored. Hope you like al getting middle seats. Also some people had to pay for new tickets. They are a scam.
I made an error with my booking so I called Fly Far straight away and they resolved my issue quickly and made it a very easy and pleasant transaction for myself.
It was an urgent schedule change and my flight was just 4 hours away. I booked the Qatar air ticket at the last minuteIt was just 20minutes til ticket got issued. Thank you!
I am quite satisfy with your services and cooperation while asking for help and rectifying some issue
Do not trust this company, they swindled me out of $100. Read the cancellation charges first and then decide if the price is actually "cheap".
Thank you very much for helping me in the cancellation of my flight, it was easy, fast and I immediately received the full refund.
Found a good route and good price. Ticket issued promptly. Online or phone assistance available. No complaints at this point. First time using it.
I did find the best price in comparison to other sites. They sent me an email very fast with all the details.
Was very shocked to see a fee for " seating together"
I've never seen that at any time when booking a flight.
It's really an excellent experience to buy from fly far so far the best. I have had bad experiences with other companies.
Keep up the good work, Great ease of use, and great prices. Will look forward to booking through you next time.
The agents were professional and courteous. A problem cropped up that they worked directly with the airline to fix almost immediately.
I'm in airport and there is no ticket... i try call for 2 hour with no answer. My MasterCard hold 980 for you. Now I'm go back without flying
Really good deals on best prices for what I was looking for with last minute flights. Easy and helpful. Thanks!
I called in about a change and they immediately fixed it for me and were so kind! Definitely recommend them!
Overview
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
This summary is generated by AI, based on text from customer reviews
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- Mississauga, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members