FlyFar CA

This was my first time booking with you and the customer service was the worst! The initial price for my flights was $535, although it changed to $565 after I completed the booking. Nowhere that it said that the additional $30 was a fee your company charged. That aside, a pop-up window appeared allowing me to add luggage. I added a carry-on for each passenger. First of all, I got an error message saying that something went wrong with my booking and I had to call customer service. When I did, I was told that my booking actually did go through. I then asked about the luggage fee and that's when the customer service agents started to transfer me from one person to another, all together 4 times. I started with the agent whose name was "Raymond" and he was also the third transfer. That's when things went downhill. "Raymond" wouldn't let me finish my question and when I asked him to stop interrupting me, he kept on talking over me. I told him to just complete transferring me (because he couldn't explain the extra $30 and no mentioning of luggage on my itinerary so he had to transfer me to the "baggage department"). The funniest thing is that the "baggage department" person didn't have an answer either and had to put me on hold, again, and call the airlines to find out how much it was for the carry-on. Really? The only good thing was that he finally clarified for me that the $30 charge was your fee. So, my questions are: Why was is not disclosed that you charge a fee? And why on Earth would have a link to the luggage choice if it does nothing?
Makes no sense what so ever!
Needless to say, I will not be booking with you again. I don't like the lack of transparency when it came to the booking fee and the quality of your customer service. I asked the last agent where they were located, as I suspected they were outsourced, and sure enough, India it was. I already had a horrific experience with Travelocity in the past who also outsourced to India. As you know, first impressions are everything and you guys blew it. Also, asking for proof of purchase is pretty lame. I wouldn't be wasting my time writing the review if I didn't book with you, right?

On October 23rd, 2017 at the Kathmandu International Airport we attempted to get tickets at the China Southern check in desk for our flight. We were asked to step to the side of the regular check in, and 5 people including us, had the issue explained to them. Due to the new Chinese rules of transport that were released August 18th of 2017, China Southern would not ticket us or allow us to board the flight because the flight included a second leg to Wuhan which, according to the airline, prevents US citizens from traveling through China. This issue has to do with issuing visas. China Southern explained that this rule had been communicated to all the flight agencies and that we needed to contact our flight agency for further clarification.

On our behalf, due to lack of international phone service, our friend contacted Flyfar while we waited in the airport, and neither a resolution nor an alternative flight were identified. Flyfar indicated that we should be able to board the flight. We were not allowed to board the flight from Kathmandu because China Southern would not provide us a ticket due to the rule change. This rule change should have been communicated to us from Flyfar, and our flights been changed to a permissible route at the time of the rule change back in August.

Approximately 2 hours after the flight had departed we received an email notification from Flyfar stating that the flight had been cancelled. It was never cancelled, we just weren't allowed to get tickets or board.

Due to no communication of the issue before our trip, and a lack of direction from Flyfar while we were stranded at the airport, we were forced to purchase completely different flights back to the U.S.

If we didn't have a contact in Kathmandu that let us stay and eat for free, and a friend who was available at the time to purchase alternative tickets, we would be in a significantly worse situation due to FlyFar. Stay very far away from Flyfar..

Flight Network and FLY FAR are the same company. I booked a flight in Thailand with them and when I went to review the flight booking Air Asia the confirmation did not show up. I attempted to call Fly Far, waited 1 hr and no one ever picked up their 24 hr number. I contacted through the chat at Air Asia the following day, they stated that first they could not find the reservation and then when found any checkin or seat assignment had to be done through the booking agency. I again attempted to reach FLY FAR, waited another hour, and again no one answered their 24 hr number. After another attempt the following day, I rebooked the flight myself and attempted to contact fly and emailed them for a refund. 2 days later I had an email saying they had called me numerous times however there was no number or messages left on either my land line or cell. I tried to call the number that was attached to the email from Abeer and left a message. No return call. I emailed Abeer, no return email. I called again same thing. After 5 emails I got an email that Air Asia is reviewing the refund request with the case numbers. These case numbers do not show up when I try and reach Air Asia. I tried to contact Air Asia again and they state that this has to go through Fly Far. But that there is no record but I still have the duplicate booking. I again tried to email Abeer and call them. No return. I emailed Flight Network with my concerns and my documents, no return. I called again. No one available to assist me. I just got off the phone and again no one can assist me until tomorrow. Tomorrow I leave for Thailand. When I contacted my credit card company they could do nothing as the agencies are in Canada and Out of the country. It appears the best I can do is attempt to inform the public.

Went to book a last minute flight for my husband. Took screen shots of info before i submitted it. The confirmation came back as my husbands info but switched our first names so i was the passenger but with my husbands info. Ialso got charged 35$ more than i was given as a grand total. I called my bank they said it was an airline charge. My credit card company even flagged the charge as fraudulant and i had to call to confirm it was legit. When i called the 24 call center the rep told me that i entered the info that way (even though i have pictures. Then he told me that the additional charges were charged from my bank even after i told him my bank said these were airline charges. He told me all i could do was get a refund in 3-5 business days which would make my husband not be able to fly into town for our sons surgery. I asked for a supervisor and he refused saying there are no supervisors, after i persisted for 5 minutes a supervisor suddenly appeared. The supervisor appologized and changed the flight info just like that. I got an instant email with the confirmation number and the correct name on the flight. After reading this page im not so confident with the entire booking. He did not address the additional charges that i got charged but i didnt want to push it. My bank will fix that after my husband flys and makes it safe. But what a horrible stressful situation to be put in, i wish i researched this before my flight. I was called a liar and lied to, i was talked over and felt disrespected and treated in an unfair and unkind manner by the first rep, what customer wants to get treated like this... the supervisor seemed helpful and compassionate to my situation and seemed like he fixed it so we will see