Qing L.

The worse thing than the pandemic is booking a flight from this website. The airline changes their schedule and cancelled my flight. At first, I was told by the customer service that I should contact the airline for the refund. The airline agreed to cancel the booking however my refund request has to be made by this website. The nightmare started from this point. The first call was put on hold for more than an hour and disconnected immediately when some real person was about to talk. The guy in the second call honestly told me that the entire service department is in India and the ppl for refund only work between Pacific Time 11 pm and 10 am next day. So I called within that time and still nobody answered. The guy in the third call tried to put me on another long hold and I was about to confirm how long will be the waiting time. Then he hanged up on me. I will strongly recommend that anyone should dispute the cc charge and avoid the hassle from this website.