The worst website to book flight tickets. They will never answer to your questions. I am still waiting for my refund as its been more than year and almost now two years. Worst service.
After finding 90% of their advertised prices sold out, I finally managed to buy one hours before my intended flight left, only to receive an email an hour later saying that the ticket I bought was no longer available. What?
I had booked through this service on a flight for Spirit who is notorious for charging you extra to breathe air on their flights. Even though I was super careful making my reservation they still managed to charge me $400 for daring to answer their question of whether I preferred window or aisle seats (the question was forced and there was nothing indicating I would be charged either way I answered). When I asked FlyFar to please just refund the flight so I could make it again and try to be even more careful this time, instead they asked what had gone wrong and offered to refund the extra charges for "seat selection". No manager needed, no yelling, crying, or even pleading required. Thanks.
Hello Courtney,
My experience is a little skewed because of not having flown in many years, but your agent (Jasmine) was rather helpful throughout the process of reservation confirmation. There was some confusion on my part in making selections that resulted in charges that I was unaware of. Jasmine helped me get through them and corrected the error. She was difficult to understand at times when communicating with me but I appreciated her patience as I asked questions. Overall, a good experience!
I am a month away from flying so I hope all goes well! The process so far seems to be good. Although fly far did not let me know i was being charged 25$ to choose my seat. I figured it out and decided to go through with it. However the fine print on the invoice says that the airline may not honor the selection.
I didn't want to pay for selected seats. The question asked if we would like the airline to seat us together. I was seeing that as a courtesy as seating map was unavailable. Then I was charged 54.00 Extra. I felt cheated!
I accidentally booked three flights at the same time. I called and they were cancelled in 3 minutes with no charge. Courtney was so efficient and helpful. You don't get good service like these from many companies... especially airlines. These days. Hurrah for Flyfar.
Talk about ordering with trepidation, the reviews for this site gets are pretty bad. We figured we'd take a gamble on a last minute round trip flight that beat the nearest competitors by about $500. Paid off this time. We didn't talk to their support at any point as everything just worked out fine. I suppose we did have to go to ticket counters to assign our seating instead of our regular online process.
Hi Courtney,
I purchased tickets but the screen has been stuck on this message for several hours:
Please wait while we confirm your booking. It may take up to 3 minutes to process your request.
Please do not click refresh, back or stop during this time.
Please advise.
Jude Reveley
DO NOT USE this website to book any ticket.
I was trying to get my refund when I receive cancellation by airline. I called them(flyfar) over 7 times, their answer always said: " we help you to send email already. Please wait for 3 days and call us back again. ".
And then flyfar will ask you to call airline " write down on your booking: refund is possible. "
All the rights are belong to travel agency. Isn't it? In additions, they hang up on me as well.
I made an error in booking my flight and called to see if additional charges could be refunded. The woman who helped me said she would try and after a couple minutes, the charges were taken off. Very nice!
Was very quick to confirm flights, provided confirmation and take the money from my credit card. Next day I received an email saying they could not provide the tickets and the charge would be voided, and returned within 5-10 days. I'm still waiting for a refund 15 days later!
Thank everyone for their reviews. I was lucky to read them ~before~ i took the plunge.
I have NEVER seen a service get 1 star rating 23 times out of 23 reviews. That is awesome!
Clearly stay away, BUT we should also advise momondo and skiplagged to stop referring customers to FlyFar.
If you managed to actually get your flight booked with this company don't bother trying to confirm a seat booking as the so called 24 hour answering service is condescending and rude to say the least. Will take you in circles and ignore the fact that they are speaking with an adult. Trust me AVOID!
I had been watching fares for over a week, because I just need to travel round trip overnight for an appointment. It was disheartening to see the prices increasing. However, today I just went on Kayak and this fare on FlyFar (which I had never heard of) showed up at a decent price. I immediately put in my information, and the booking went through. The flights are on two separate airlines, but I already received confirmations from both of them. I am so relieved, so I will definitely use your services again.
I made a mistake on an online ticket purchase. I realised as soon as the confirmation came through so called them straight away. They still charged $25 per ticket (plus the payment processing fee of $26) for cancellation even though I was going to re-book with them. So I cancelled my tickets and re-booked with another provider... It will take supposedly 5-7 business days for a refund. Glad I found this review site so I can spread the word. Stay away from them, they are unethical.
My flight was rescheduled months before I travelled but I didn't receive any notification. I should have been issued with a new ticket. Their so called customer services do not respond to my correspondence. This cost me 1200 pounds. They admitted they should have informed me and offered me 150 compensation! I believe they are based in Canada so out of our legal systems jurisdiction.
Sometime best things come quiet late and i was tired of searching for best price, FlyFar pop up from the add and i didn't missed to click and the result i got the unbelievable price. Yeah i agree on the charges for seat selection may not be suitable however the option remains on passengers hand to choose or not. Rest about the service you guy's are superb. I would recommend this site for the price you will never find in any other sites.
Thank you once again for saving my time and keep up the good work,
Do Not Use Fly Far. One person tells you something, next phone call to another person who says another thing. They are rip offs too! They suck money from you. I have 2 credits, one $147 and another for $245. Trying to use them on a fights I can book for $250 and will cost me $300... so basically all up it will cost me $550. If you have to cancel just loose your money. They charge $50 plus $88 then over tax to make more money! Just do not go here!
Honestly, i had a simple issue with my ticket. 1 letter was incorrect from my last name, and they wanted to charge me $100 to correct it. Are u kidding me? Worst customer service from this company and Air Canada combined.
Overview
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
This summary is generated by AI, based on text from customer reviews
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- Mississauga, ON, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members