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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
This company is a scam. They tool over 700 USD for a flight and make excuses. The phone Iine they have never works. Nightmare
Update:
I called them a second time (after writing this review). Talked to an agent much nicer than the first one and he reduced the changing fee $50 to $375, which is still too much. Due to this, I update their rating to three star. Still do not recommend them.
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I need to change my flight dates and I find out that the minimum change fee for a flight is CAD$ 425 with no cancelation possible. Even the agent says that changing the ticket would cost around buying a new one.
Sad thing is the company's bad reputation was mentioned while I was referred to their website
By a third party. Will take this notification more seriously next time.
I suppose the technology has helped us to shop our tickets online versus through agents, but then we have to be careful to get our tickets from trusted websites, so skam companies like this one do not rob us off.
Last but not least, this one liner 5 star reviews are most probably done by the company itself to bring up the average ratings in search results. Can't trust them at all.
SO SO SO SO bad. I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I actually loathe this company now and we have dealt with other booking agencies for this trip and had no such trouble. ITS A TERRIBLE COMPANY, and when they reached out asking me for review, I left detailed feedback and got no response. ACTUALLY PATHETIC, could ruin your trip - you'll save time, money and stress avoiding!
The web page was so easy to follow thank you. I will be back for sure as do a lot of travelling
Ask me again after my flights:-)
I called to fix a mistake and got help without any hassles. Thanks.
Booked a flight to Florida for our upcoming cruise. Flight networks pricing was the best and online availability for flights was extensive. The entire information is presented and it is only left up to us the decide which carrier to book with. Very pleased with everything as I encountered no difficulty in booking flights.
I cant begin to express how satisfied and happy I am for this web site bailing me out of the mess I got myself into through another web site called Gurufaretickets, they had gotten me a tkt to fly out of ORD to stop and connect in Atlanta originally on the 30th of July 2015, a ticket I had bought well in advance for a trip scheduled for NOV 29th 2015, Alas! I came out on the website Delta.com to print my itinerary to see a change for my connecting leaving a day before... I was astounded! To say the least, so long story short I hopped online this morning not alone did I get a good deal but a direct connecting from Houstin TX and not through Paris where I was going to be faced with a transit visa... Kudus to you guys, I have saved your site and will be purchasing in the near future. Thanks again.
Everything was easy and was a pleasure to work whit you!
Hope to work again whit you!
I booked the same flight on another website. It was a horrible experience. After I rec'd my e-tickets they told me the price had changed to higher and they didnt honor the initial cost, I had to cancel. Booked same flight with flight network, it was quick and easy.Rec'd my e-tickets no hiccups. Love the price drop option. Wish I could have the seating option while booking.So far so good, I will definitely book on this website again.
The website is easy and fast to navigate and gave me a good comparison of all available airlines flying on that route. I was able to find the right dates of my travel with lots of saving. I would now always use this for my travel bookings and would recommend to everybody. Thanks FlightNetwork!
Had no problem booking my flights and seat selection for our trip to West Virginia. Thank you so much.
I have used FlightNetwork to book almost all my flights. Always reliable and I haven't had a problem! Keep up the good work!
There was some strange stuff in my edocs, so I phoned to learn what it meant, but I was put on hold for 45 minutes, and then gave up. I then phoned again, pretending that I wanted a new booking, as that often gets a call priority. But after 20 minutes, still no response. Your phone lines are impossible to reach -- don't you have a single customer service rep? I'm now beginning to wonder if you exist at all. I did check my reservation with Iberia, and it seems to be there. I only wish that you were.
The gentleman that talked with me was very helpful thank you for for help
Would highly recommend, used the site in the past with no problems, best price for my ticket
I booked on line westjet#1212 to FLL@$235.13 and Spirit Airlines FLL to SJO@$160.37 with FlightNetwork booking fee$59.91=$455.41TOTAL
Red Tag your competition: Westjet#1212 to FLL@$235.00 andJetBlue FLLtoSJO@$201.00
With Red Tag's Seat Sale On all flights No Booking Fees=$436.00TOTAL
JetBlue is better quality compared with Spirit but that is Ok. $19.41 difference in price
I have purchased tickets from this site a few times now. I feel confident that the tickets I buy here are the lowest that I have seen.
Calling (11:45PM) to isue my ticket, which was not possible to book online due to the expired page.
The lady officer was ourteous, professional and knowledgeble. It took a few minutes and I receive my ticket confirmation number.
I am very satisfy and with no hesitation I can recommend your service to my friends and all potential customers Thank you.
Gongratulation! Excellent job.
By respnsabilidad of the company could not obtain a ticket with the best price:
"This email is to advise you That we are not reliable to Proceed with your reservations Flight Network due to not having a ticketing agreement Between Avianca Airline and Tame Airline. Your credit card and charged Average User esta reservation has-been canceled"
I was able to work around suitable flight times by using One Way flights and it was great. I didn't have to just choose the return times with the outgoing ones they provided.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney