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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Everything went fine. I did not know I was paying in Canadian Dollars so my credit card company smacked a currency fee on the bill. Not your fault, of course, but these legalized bandits should not be able to make easy money when everyone else works so hard. Had I known I could have paid with a debit card which does not charge a currency fee.
I selected the price guarantee box that was supposed to be free but was charged 19.99 per ticket for it. Not happy about that. Then i tried to call and complain but they didn't answer their phone. Then my travel agent phoned with a slightly better deal so i phoned again, but no answer. They only gave me till 9pm the same day to tell them of a better price but i couldn't get through in time. Now i want to select my seats but they say i have to contact the airline itself. Not happy about that.
As a first time buyer of online air tickets this was super easy, super quick, and the total shown was the total I paid no hidden fees that pop up at checkout... will certainly use again
Bought flights from TO to Frankfurt to Dubrovnik months ago and just flew last week. Flight Network extremely responsive with Airline confirmation numbers (which are different from Flight Network's confirmation number) upon email request. Flights departed/arrived on time. I found the price to be better than dealing directly with the airlines.
Too many choices. It seems same flights details repeat.
Booked a vacation to Florida... using two different airports. Was very easy, got my price in both US and CDN dollars which was very convenient. Would recommend FlightNetwork!
I had three phones on the go, I have a hearing impediment, refunded two flights, booked four new ones, reclaimed aeroplan miles, and managed to get on the same flight as my wife which we booked a month ago.
THANK YOU!
I'm in Vietnam trying to book a flight. Upon. Realizing my error I made quick contact with your rep. She made the required arrangements in very good time and I was very satisfied with the results. Thank you again.
HI, I was sent through to your site from Jet Radar. I made a booking through you for Air Asia. However I was not able to access the e-ticket afterward. I wasn't able to select to add baggage and since making the booking I haven't had any luck going through the air asia site to enter the booking number to access the booking to add this. Very frustrating. I would like to cancel the booking if I cannot add baggage before taking off.
Thank you
Jacquilene
I was having trouble booking my flights to New Zealand and was very frustrated. When I was about to give up the phone rang and was surprised that Joshua from Toronto called and offered to assist and voila all four tickets to sydney-christchurch and back to Singapore were confirmed. Highly appreciate the excellent service. Will definitely recommend friends to book their tickets through this site. Once again thanks and God Bless.
I entered the wrong expiry date for my VISA. Within 30 minutes I received a call to let me know. I called VISA to get things straight, I then called back to Flightnetwork, and it was fixed right away.
I booked two flights this morning and the process could not have been more straightforward. The data entry was minimal and the ticked boxes saved me from re-entering data I already input. My only request would be a spot to enter a frequent flyer number.
It went smoothly but i couldn't be certain from what i read that you would email confirmation and ticket so i took the small risk and after paying i got that information
Also u said price drop get was free but then added $20 for it so i declined it and the price reduced by $20. Thats for your info so please don't reply because it doesn't matter now and it won't change anything.
Love your website its easy and lets you choose options, i will be booking my flight with you as the airlines flight are more expensive. Thanks for a fast and easy way too book, only thing would like to see a cheap insurance if you had to change you flight date or something?
Double charged for both of my flight purchases. Taken over two weeks to resolve and still not finished. Every time I call they give a different response and tell me to call back tomorrow or just literally hang up on me although I have been very calm considering they've overdrawn my account by over two thousand dollars.
Will never book with them again. Not worth the hassle.
Everything went smoothly and quickly with the booking. Very impressed!
Thank you for your quick and efficient service and I like the fact that there was a name attached--in this case it was Deanne. A bit of the personal touch in this impersonal world is something which I value. Keep up the good work and since I leave in South Korea but am a Canadian, I will recommend you to all of my expatriate friends in the area who, like me, travel a lot. Thanks again and I hope that you are having a good day!
With my thanks, Jeff Young
Everything went all smoothly. Best value for money tickets available here. Thanks so much as we will have more pocket money to spend. Kindest regards Dr Gus
Everything that was wanted for the bookings was done with no hassle or delay. All that had to be done was print it out and fly away. Will be using the service again.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney