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FlightNetworkReviews 2,905

3.6

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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Website makes it as complicated as possible to buy a ticket. Several options, and each page has a different layout.

Date of experience: June 3, 2025
Texas
1 review
0 helpful votes
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The website was very easy to use
June 13, 2025

The website was very easy to use. I would recommend it highly.

Date of experience: June 3, 2025
West Virginia
1 review
0 helpful votes
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Very easy to book flights
June 13, 2025

Very easy to book flights. Clear directions on what's allowed.

Date of experience: June 3, 2025
New Hampshire
1 review
0 helpful votes
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I paid extra for the premium economy but then had to pay an extra 73 per person to choose my seats? Why not just include the 73 in the initial cost of premium economy? I also had to pay to have details about the flight sent via text. That's a standard free option with even the least expensive airlines at this point.

Date of experience: June 3, 2025
Virginia
1 review
0 helpful votes
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Flights became unavailable 3 times when I was in the payment stage. Once, OK, but 3 times is annoying.

Date of experience: June 3, 2025
Florida
2 reviews
0 helpful votes
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Very well designed website which is easy to navigate. Intuitive guidance which makes booking ans reserving seat simple.

Date of experience: June 3, 2025
Arizona
1 review
0 helpful votes
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I hate making a reservation by computer! It is difficult for me to make my way through the process

Date of experience: June 3, 2025
New Jersey
1 review
0 helpful votes
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I was in the check out - they told me the price was now $130 USD more expensive bc of "how many people are viewing the flight" - at the same time, my sister booked direct with the airline for nearly 200 USD cheaper. The price different was 515 USD to 687 USD - just book direct with the airline, This was a horrible thing to do to someone at this point in the check out process. Never again. If this money got refunded to me, I would update this review but I will never use this site again without that.

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2025
Wisconsin
1 review
0 helpful votes
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Easy search and purchase, but too many options to decide on.

Date of experience: June 3, 2025
Oregon
1 review
0 helpful votes
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It was a pretty good site to go though but there were SO many little costs and decisions along the way

Date of experience: June 2, 2025
California
1 review
0 helpful votes
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Thanks for the easy way to pick seats! It was a good experience overall.

Date of experience: June 2, 2025
California
1 review
0 helpful votes
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Good for purchase flight ticket with on line service with skyscanner

Date of experience: June 2, 2025
Alabama
1 review
0 helpful votes
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Easy to book flight, cool destination so glad it was added to your itinerary

Date of experience: June 2, 2025
Georgia
1 review
0 helpful votes
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Been awhile since we first flew Contour so getting used to all the steps and added costs options was making me nervous.

Date of experience: June 2, 2025
North Carolina
1 review
0 helpful votes
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It was very easy and fast
June 12, 2025

It was very easy and fast. The process was simple and the fares were good value for the money

Date of experience: June 2, 2025
New Jersey
1 review
0 helpful votes
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Excellent!
June 11, 2025

Excellent! Fast and easy to follow, very very convenient and sufficient.

Date of experience: June 1, 2025
New York
1 review
0 helpful votes
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Too long, too many extra options, not able to select a free seat and does not accept AmEx

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
District of Columbia
1 review
0 helpful votes
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I don't appreciate getting charged an extra 40% at the end of the process!

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 1, 2025
Washington
1 review
0 helpful votes
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The process to reserve the flight was manageable. This is the first time I have made a reservation with American Airlines.

Date of experience: June 1, 2025
Massachusetts
1 review
0 helpful votes
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I finally paid for the tickets but some of the information disappeared and had to be typed in again.

Date of experience: June 1, 2025

Norway with My Sons
February 25, 2025
Previous review

I have been happy working with FlightNetwork to plan a trip to Norway and Sweden with my four adult sons. I want them to see where their great-great grandparents came from and meet some of their cousins. At 84, I may not make many more trips and am so glad to now have our flights from Boston to Evenes and home from Stockholm taken care of.

Date of experience: February 14, 2025