FlighthubReviews 5,070

I had an awful experience with Flight hub and I will never book with them again. I was stranded in South African and not once did someone notify me that my flight was cancelled. When I finally did get in touch with someone, they didn't know what was going on and giving me misinformation. I was told that I would not get refund if I cancelled and only a voucher which I would have to use within 6 months to the same place. Unbelievable. None will be flying in 6 months. Then I was told to phone Air Canada in which I did and kept getting passed back and forth. Essentially I was doing their work for them. Last I heard I am only due to receive 150 dollars back for a flight from South Africa to Calgary. This is unbelievable. What a horrible experience. They outsource their staff and do not train them which makes it more difficult in a already stressful situation. If anyone knows of a lawyer please let me know.

Flight hub need more training in how to handle people and the business of flights. I literally called 15 times. They re-booked my ticket to the wrong place then cancelled and re-booked but no one know where my ticket is. I called and called and called again... I had to confuse their equipment by calling from another phone and put in some other information for them to answer their phone because I called too many times they decided not to take no more of my call. So needless to say I had to leave my $644.35 with them and purchase another ticket close to 800.00. Stay away from flight hub. That is one booking number after another and no confermation on the actual airline.

Sur flightshub on voit plusieurs options de vol avec plusieurs transporteurs différents. On nous indique les meilleurs offres disponibles. L'achat se fait rapidement. On voit aussi les mêmes informations que sur les sites de transporteurs.

On flightshub we see several flight options with several different carriers. We are told about the best deals available. The purchase is done quickly. We also see the same information as on the carriers' websites.

WORST COMPANY EVER! While every other company is providing free cancellations for flights restrictions/cancellations because of Covid-19 which is out of the control of the customer, Flight Hub is charging you $35 to cancel flights that are being cancelled because of Covid-19. These cancellations are out of the control of the customer and we shouldn't be charged for this. If Flight Hub feels that it's necessary to charge someone, they should charge the airline, not the customer.

While talking to customer service, we were told that they couldn't escalate and the agent (Jet - or at least that's what he says his name is) told us that they didn't have a last name when we had asked. "You weren't given a last name"? Their response was "No, I don't have a last name". "Do you have an employee ID number"? Their response was "No, I don't have one".

Worst company & customer service ever!

When my flight booked through FlightHub was cancelled I was instructed to call them to discuss an update to my itinerary.
When I called them to ask for a refund on my cancelled flight, they informed me that funds were not possible for this flight but I could request a credit from the airline.

I did not consent to them requesting a credit on my behalf from my airline, opting instead to call the airline directly. None the less I was charged a 35$ handling fee for submitting the request and when I called to have it cancelled, I was informed it was not refundable. At no point during my call with FlightHub, when they were discussing credit options, was I informed that there was be a 35$ handling fee.

I feel taken advantage of during this Covid crisis. As so many flights are being cancelled, FlightHub is charging customers without their knowledge to request a credit from their airlines. You can call the airline directly to speak with them about a credit or refund.

I will never be using FlightHub again to book travel.

I booked 2 international flights through Flighthub for 20 Mar 2020. Because of the COVID pandemic the countries i had to visit closed their borders.
-I started calling and no one will answer the phone to get details if the flight will be canceled or not. So i decided to call Air Canada and was told to call Flight HUB. On the 17th of March 2020, i decided to cancel the flight on flighthub.com for which i was charged 75CAN for each ticket and told i would receive a refund within 4-6 weeks. When i finally got to speak to a flight hub agent today 14 May I was told they could not refund me.

While being stranded in a foreign country I was on the phone with "flighthub" for 3 straight days from morning till late at night trying to get a straight answer of how to change my flight. Airports were closing, authorities were declaring emergency pandemic measures, the Canadian government was urging people to come home while still possible. And flighthub "representatives" could not speak fluent English, were incredibly unqualified and lied straight when asked punctual questions. I was being transferred back and forth to the same person many times to my frustration. This cost me extra days at a hotel and another $1,000 CAD to Air Canada to eventually change my flight and catch the last available planes. This was a near-miss, I could have been stranded for two months with only options out of my pocket. Unreal... really BAD service, I was the impression this site is run by a group of teenagers in an apartament while trying foreign languages. I do NOT recommend. Pay a few hundred more and buy straight from the airline. It is worth it when it comes to emergencies.

FlightHub was the worst customer service experience I ever had. I had to cancel our summer trip to Europe due to Covid-19. After canceling our July trip we found out that they want us to use the tickets before August 31,2020. What a joke! Are you serious!
Even the airline told us that we could use the tickets until the Spring of next year and even later with a waiver code requested by the travel agent. When I mentioned that the support agent told me that they are not allowed to ask for the waiver code. What?! Are you serious! You are going to tell me that I lose 10k in travel credits if I don't fly this summer?! Unbelievable!
Additionally, we are a family of care providers who definitively should not fly to Europe this summer. It didn't matter when I told them!
Wow! Never again... and, I highly discourage you from using FlightHub.