FlighthubReviews 5,070

Flight hub has added "processing fees" that to change a flight during regular and covid times. While all airlines have waived their fees, flight hub has not. They have made doing simple things like changing flights or cancelling extremely difficult. I wait hours on hold and receive no call backs. All airlines would accommodate during this time quickly and for free however flight hub refuses to be helpful.
When the airline had to cancel my flight due to their own scheduling issue, flight hub tried to charge me a processing fee of $400 CAD. I had to fight with them in order to avoid paying that fee. Again, the airline cancelled my flight (completely out of my control) and I needed to get on any other flight and flight hub wanted to charge me a processing fee. This is just the tip of the iceberg. Do not do not do not purchase from travel agencies. Everrrrr!

Hello, We had to cancel a booking with Flight Hub and the way it went is that we were billed, without our prior approval, two charges ($400+$150 since we had two tickets) to the credit card we used for booking which is totally illegal (to keep our credit card and to use it without our specific approval) and then now when we want to use the $2,200 credit for a new flight, we have to use the link from their email which leads to only options that are $10,000+ per person for an otherwise 400 euros to Mexico if we use their regular website... So, not on we we charged $550 on our credit card, we may never be able to use the travel credits. All this while the Airline used promotes full reuse of travel credits at this point with Covid. I scheduled a call from the website for a call back which when I mentioned this was about travel credit, I was put on hold for an hour which I had to drop, of course. I tried your support email found on Trip advisor, it's no longer monitored is the answer; tried messenger with an away answer which I am interpreting, when reading comments on trip advisor, that we won't get any answer. I suppose that our only other option will be to go public (which I am doing now) with all this to get those unapproved credit card charges paid back to our credit card as well as to get a fair treatment of our rebooking? It's feels very wrong.

Absolutely unacceptable service. If I could give this company 0 stars, I would do that.
I booked roundtrip flights from Toronto to Vancouver for October 23rd - October 30th. I am travelling with another person and due to differing circumstances, we decided to extend our trip to October 31st. My returning flight was with WestJet (an airline I know is offering to waive the fee for 1 change per ticket).
I attempted to use the self-serve option on the website to change my flight (the exact same flight times and route, just a day later), which I was under the impression should have been at no cost. I submitted the change and agreed to the additional $3.00 charge for the differences in flight cost.
I submitted it and was told it would be 'under review' - making it seem like they needed to be in contact with WestJet. I received an email about 20 minutes later stating my 'quote' was ready to go, and a link to click on to confirm the changes. Click on the link and it says it's expired. Attempt this same self-serve change another 3 times. Same thing.
I finally call and request a call back. Agent said she would try to manually change it and I should receive an email within 48 hours to confirm the change. No email was received. I called again and was told the same thing (both time I was told the charge was $3.00 because of the slight differences in price). Still no email.
I called again today, beyond frustrated - and after finally getting a hold of an agent, was told she could manually change it but it would be $50.00. I'm sorry - why is this the first time I'm being told this after speaking to 2 separate agents previously?
Asked to speak with someone higher up to waive the charge, was told there was no one. Was told to go through WestJet directly to try and change it for no fee.
BEYOND frustrated. If I could cancel and not have to deal with FlightHub anymore, I would. Will absolutely never be using this site again - hoping it gets shut down. Completely useless.

Accidentally left my browser tab open for a day or so in between looking and purchasing through google/westjet. Both flights went up by $130! Hopped over here on a different browser, and got the price I had before. Thanks!

Update: I needed to cancel due to COVID-19. No chance to talk to a human. No information for contact on site. Calling in brought nothing but more filtered menus and a long wait time with no human interaction likely. Plus, their COVID-19 cancellation policy is to charge customers $75 per flight per person just to cancel, which is more than anyone else. It's not like a human being is actually working here to be paid for processing my request... I will not be booking again with this service, and I will tell everyone I know to stay away.