FlighthubReviews 5,071

I have purchased airline tickets on Flighthub multiple times and have been very happy with the experience every time.

They never notified us when our seats were changed (no big deal) however they also never notified us when our FLIGHT was cancelled! Suddenly 4 days before we leave they send an email saying to check in to our flight tomorrow. The airline said they cancelled the flight back in Feb (it is now june) and notified flight hub but they never told us they just accepted an earlier date without informing us. We lost 2 days of our trip and wasted money on car and room rentals which we didn't need because we were never informed. They wouldnt do a SINGLE THING FOR US. Not even a god damn sorry. They said it was the airlines fault that they were never told. Terrible customer service.

I contacted then for more than 10 days for name correction. Each time is at least 30mins wait before some unprofessional operator pick up and they answer"there's no response from the airline. Please call us back after 48 to 72 hours". A week goes by and I start to contact the airline. All emails to the airline they reply within 24 hours. Long story short. I have to cancel one passenger. They said they have to charge $150 and $200 for the airline. You will get your refund between 6 to 8 weeks. Which is fine with me. I just want to get everything right for my family travel. Than they call me 3 AM left a voice mail saying " we need to discuss the total amount for your refund". OMG this company is something else. I will never ever use flighthub again.
Do yourself a favor, stay away from flighthub.

Terrible platform. The booking said i had reserved seats, turned out i didn't (although i paid for them via flighthub...) then when i had to check in, i had to search for my details in different spots, since flights were via different carriers, then i had to call different carriers to change my seats, which i couldn't do in the end, since the first carrier automatically checks you in and gives you some random seat... i will never book via flighthub again

Flight hub don't have hotline support only for booking hotline, and if you ask them simple question about how many luggage you can bring, their answer is, you contacted the booking hotline you need to contact the existing flight hotline, once you contact the existing flight hotline or they transfer you, you will stay forever in the line but no answer at all. If you call the existing hotline and follow the selection it end up the instruction you need to go online under flighthub support which is don't have specific information about your luggage. I tried to contact again they said you need to contact the airlines! Simple question don't have answer. So SAD!

I booked 2 tickets through Flighthub to Florida. When I signed in to Delta's app to make check in easier, I realized that the travel dates had been changed by Flighthub. I called to change the dates to what I initially wanted and after waiting on hold for almost 30 minutes I hung up the phone. I called back later and was told that I could not change the dates and would have to cancel and rebook the tickets. I agreed to this but was then told that it would be $75 per ticket to do so. So I had to pay for a mistake that I never made! What a scam! I purchased my new tickets through Priceline, but at a higher price. So in the end I was out of $150 for cancelling my plane tickets plus over $100 for the price difference of booking through another website. I WILL NEVER USE FLIGHTHUB AGAIN! The "cheap" airline ticket that I thought I was getting ended up costing me the price of another ticket.

We were stuck on the Highway to Toronto Airport, Knowing I will be late I called them while on the highway which was 3 hours in advance, but they had me waiting for an agent which took about 2 and half hours of waiting. By the time I reached the airport, the agent at the airport told me I need to check in 40 minutes early. And flighthub still had me on hold. When the flighhub agent came to talked to me its already 2 and half hour of waiting. I told them I called to cancel or rebook for a different flight the ticket and her reply was there is nothing they can do because for cancellation or change it had to be minimum 2 hours before the flight. So I lost about $390 because I was waiting for flighthub agent and they tell me it's my fault. After 10 years with them there not worth it at all, and please get someone who speaks English and understands NorthAmerican culture. Flight Hub is the worst please don't waste your time with them, just call directly to the airline its that easy and you have more options.

Flighthub
What a scam you are!
First of all you keep you on hold for almost an hour. The agents can barely speak English. And then they screw up the spelling of my name by one letter, so I have to call and correct and they have the nerve to say it will be $75 for a name change!
And then they say call back because they will investigate the so called recording of our conversation. I do and they simply tell me, nope. It wasn't their error! So now I don't get reimbursed the $75! And they cant prove to me the recording is valid!
Never again will I deal with you crooks!
And I will leave the most negative reviews on every social media network there is! Bye bye future customers to you!
Maybe learn some proper customer service! And in proper English!

Worst regards

Don't make the mistake I made, booking from a horrible company just to save some money.
I give this advice because they made a changed in one of my flights, after confirming no change had been made.
I, alone in another country, luckily had internet and went to check in into my flight before I went to sleep, since the flight was only at 15:15.
Surprise, I saw my flight was leaving in 10 minutes! It was in the middle of the night (after 2am), I was in bed, far away from the airport.
Interesting fact, this happened even though I called flighthub to confirm all my flights, twice, once when I received an email saying "your flights have been modified, please contact flighthub on this number" and another closer to flights. They confirmed twice, no change, it was just a possible changed, which they confirmed in the two calls, NO CHANGE WAS MADE, so disregard the email.
I almost panic, I called ( Skype) the airline right away to explain what happened, furtunately they quickly made the change to another flight and airline.
Of course I called flighthub right after, YOU CAN'T CHANGE A FLIGHT WITHOUT LETTING THE PERSON WHO IS TAKING THE $#*!ING FLIGHT KNOW. Of course, nothing happened. They passed me through three $#*!ing useless people without saying anything pertinent! The last person, actually was like a new call " hi, thanks for calling flighthub. Can I have your booking number?" After near an hour on the MF phone!
Do you really want to do business with this company? Is it a fair deal? Why not pay a bit more for peace of mind, because with them you will only have trouble.