FlighthubReviews 5,071

It was very clear in our booking receipt that the 1st baggage was free. This is a big thing for us and we take this into consideration when booking with then as it change the price point of the total trip when compare the their rates to the competitors. When we left from Toronto to Lisbon, we traveled with our 1st free checked bag and had no issues, On our return, the airline charged us 75 euros for our checked bag and no this had nothing to do with baggage weight. We try to contact customer services with not luck, even send them email but get automatic response notification... I WILL NEVER USE THIS COMPANY AGAIN...

I feel like an idiot. American Airlines helped me fix the mess at a slight cost but it didn't cost me the $800.00 flight hub tried to play me for.
I learned alot about scams and how companies jip you when booking flights. I am seasoned air ticket buyer now. This company taught me every trick in the book in my first time online ticket buying experience. (that is the only bright side). I am confident that I wont get blind sided again.

I tried to book a flight. Initially, it was $730, then the price raised to $760... I confirmed it anyway, but later, it charged $780. The worst part is that the flight I selected was 5:30PM and they booked an 8:30AM flight for me. THEY BOOKED ME THE WRONG FLIGHT. I called them about the mistake and they refused to change the flight for me. They told me I could change the flight for $200 or cancel for $75. They refuse to waive the fee. Customer service is not helpful. They only want you to cancel flight so they can make $75 per each "mistake" purchase.

I cancelled the flight in the end and got charged the $75 fee. I ended up booking a flight from the airline for $760, which was cheaper than what flighthub charged me.

600+ reviews on feefo and 500+ similar complaints on BBB. This shows that it's not a one-time problem.

I would give is negative five stars if I could. I want my hard-earned $75 back!

I do not know how they are still in business. They should be banned. They are scammers. We reserved a flight and had to cancel. Got charged $150 for cancellation and they said we could use our credit anytime. NOT true. We tried using our credit and they did not honour it. I had to go through the Travel Industry Council of Ontario (TICO) and the Better Business Bureau to get a hold of someone in Flighthub. Finally someone contacted us and after many emails back and forth they agreed to honour our credit and to book anytime. Yesterday, we called them and we were told that only customer service can deal with credits and that the call centre are not allowed to do it. We were transferred to the so called "customer service department" and we were on hold for TWO HOURS and no one answered. We called back and asked to talk to a supervisor and we were never able to talk to one. We are contacting TICO again.
This company should NOT be in business. They are scammers!

I had booked my flight through flighthub (confirmation in email below). After the airlines changed the times of their flights, I called in to cancel my flight.

The agent I spoke with, guaranteed that I will have $703 with Air Canada for any flight, including a different destination. The agent made this very clear and confirmed this with me multiple times on the call. You may listen to the voice recording of that call dated May 24th at 10:40pm. Since the agent gave me this guarantee, I paid an additional $150 to cancel my flight.

Now I would like to use the Air Canada credits to fly to Washington on June 29th. However, the agents on the call, told me that because this is an international flight, I cannot use the credits for a different destination.

I feel robed of the initial $703 and especially of the $150 that I paid to cancel the flight.

My family and I booked international flights for 7 people. A leg of the flight was cancelled and we couldnt be reaccomodated by Flighthub. After countless hours of frustrating call centre support calls and repeating the same information we eventually agreed to cancel the flights and they would process a refund. They said they do it quickly but our bank would hold the funds for up to 6 weeks. I called my bank and that is not accurate. I am still waiting on my refunds and it is nearly two months later.

Worst company I have ever booked a flight with. I canceled my flight because they booked it wrong I was leaving for Portland to anchorage they booked it from anchorage to Portland I noticed right away after they sent me my itenerary I called them and canceled the flight they told me it would take 2-10 business days to return my money. I called them 3 days after because havent seen anything about canceled flight. They now say I never cancled it and that since the flight was already departed I cant get a refund and they supposedly dont have any record of me canceling it so now Im out 366.44 $#*! this company avoid it at all cost if you dont want to get your money taken by their mistake!

I never write reviews so imagine Im soooo beyond pissed! Im currently balling my eyes out because I had the worst experience with Flighthub. So I booked a flight from Chicago to Jamaica. I decided to cancel my flight and since I didnt pay for flight insurance I had to pay $150 to cancel my flight. I called customer service and wow do they have thick accents. The lady I called said I would have a $500.18 worth of flight credit. My flight price was $660 so I lost over $100! Plus the $150 I had to pay just to cancel my flight. So I have $500.18 of credit, never did the lady say I couldnt use the money on any flight. A few months go by I decide I wanna go to Colorado to visit my boyfriend in college. So I remember I have the $500.18 worth of credit so I call flighthubs customer service and after waiting over an hour on the phone I get a lady and I say I have flight credit Id like to use it on a new flight. She reads me my stuff and I say I dont wanna go to Jamaica I wanna go to Colorado instead and she says I cant use my credit on any other destination. Im livid! I said well the lady I called who gave me my credit never said I had to use It on the same destination. All this lady did was say Im sorry its policy. WHERE IS THE POLICY THAT SAYS THAT? Thats right, NO WHERE! So $#*! flight hub I hope they all burn and die. Please if youre reading this save yourself from wasting your hard earned money, save your tears and save your time!