FlighthubReviews 5,067

Contacting flighthub customer service via phone call, email or online chat is impossible. I was to contact flighthub by the airline concerning my missed flight to no avail. This is not the first time this is happening, as this is also an expensive ticket!. I would advice to try other online booking agencies as this agency just doesn't care.

I booked a flight for my mother to come visit paid an additional $248 for seat assignments and check bag in advance through flighthub. When my sister went to print her tickets it asked her to pay for the seat when they got to the airport, she had to pay for her bag now I'm livid when I called customer service I'll it did was put me in a loop and repeat the same message over and over and over so I decided to text message when I did. I got a representative immediately. Explain the situation, she sent me a link and said someone at this link would be happy to help me when I went to the link there was a dollar charge which was refundable to speak to someone but then there was a membership fee so I told I have to pay to speak to someone Could not get a response will never do business with them again! Don't say I didn't warn you

No customer service, scam cancelation insurance, cant change flights weeks in advance, scam data plan.

I would not recommend this site or any leadgen sites from Kayak for that matter. You think you "booked" a ticket after you paid but the ticket is only issued after 3 days, I read other comments that tickets were not issued because price went up. While the price is cheaper, there is no phone support and chat support is very slow, you will get a lot of "Please wait while I do research" and each wait is 10 minutes. They charge service fees for everything, such as fixing a small typo on your ticket. I'd go direct and book at the airline's website, they don't charge these fees.

---- After this review, their manager called and waive the fee for updating the typo, which I appreciate. I bumped the star rating by 1.

They are lousy, prepaid for my seat assignment and was told in writing I get one free checked bag. I didn't any of that and had pay by bag to be checked

I booked a flight - the funds were on CC'd. Flighthub applied charges to my cc'd, then i got an email that they couldn't get bank funding confirmation, so i had to rebook. Tried to call customer service - disconnected by phone. NO answer in chat. Remember, i dont have a booking id, so they can't put you through to a live agent. So i called sales. He was useless. Wouldnt put me though to live agent in CS or a supervisor. According to bank, funds still applied by them for a flight, but i dont have a flight. CC'd company will try to clear authorization in 2 to 3 days. FLIGHTHUB NEEDS TO HAVE REAL PEOPLE AVAILABLE, NOT SOME DESK JOCKEY ON A SCRIPT WHO IS ABSOLUTELY USELESS.

2nd complaint, inless than 5 minutes the flight went up from $901 to $988 - reason - it updates every 15 minutes, nothing agent could do.

Sorry - RIP OFF

First using FlightHub and definitely the last time. Expedia offers a way better customer service.
Dont use them. They take your fast but for service they are horrible to reach out.

These people don't care about you! They cancelled my flight and nade me rebook for a higher price...that's bad business

Booked flight from Seoul to Vancouver and transfer at San Francisco, Air Canada cencelled flight from San Francisco to Vancouver, but flight hut never notice me, when I got airport then found out, and have to wait all night at airport to catch next available flight which was next day morning. The worst thing is there is no phone support service for flight hub, only chat support but not 24/7, you have chat with AI first, then wait more than an half hour to get real person to chat with you, and they never apologized and did nothing to help, I have to get Air Canada to change my ticket, never use Flight Hub again

They promise no questions asked you can cancel within 24 hours. They get the money and you get an email stating "the airline will be issuing your tickets " This always will come WAY after the 24 hour grace period and the wait time is 48 minutes currently to talk to an agent. NO CUSTOMER SERVICE.

I spoke to someone named marvin in the chat and told him only have two insulin shots left and I need to book a earlier flight he didnot help me so i called and they did not answer

I didn't get an electronic ticket on one of my booked flights. I verify to the
Airlines and it turned out that I am not in the airline's system.
That booking was confirmed by FlightHub. And when i try to call them
No customer service on the phone to talk with, you should go to their
Chat room, which is not also real time, they will reply to your email
But you cant reply to this email.
As of this writing, I haven't received my eticket. And im not sure if my booking is successful.

On mai 2023 I purchased 2 tickets to go to Europe on july 2023, 24 h before when I try online check in I found out that my ticket was canceled and removed to another flight and leave my husband in the flight I reseved before. Nobody from flightHub want to help me to let me go with my husband in the same trip the only answer they had it's not their problem it's the airlines company. After hours and hours with AA they change everything and let us going toghether.
It's my first time I use FlightHub but I was disappointed.

I booked a round trip flight from Toronto to Seoul with a connection in Los Angeles. They told me the flight to Los Angeles had to be canceled for some reason (originally claimed the flight was canceled, but it was not) so we rebooked almost the exact same flights with Seattle as the connection. I'm reassured that waiting for the airlines to confirm won't take long at all, and sure enough two days later I get the confirmation that my booking is all secure, "pack your bags, you're ready to fly!".

But in fact, the day before my trip I find that they've changed the content of that email to now say that the itinerary has changed and I need to contact them. Turns out the Seattle flight is somehow not confirmed. But don't worry, we'll set the issue to "urgent" and you'll definitely receive the confirmation within the next twenty four hours.

Well, the flight has just left and I never received confirmation or any tickets to present to the counter for help with at all. In fact neither of the airlines can help me at all- they obviously can't pull the tickets out for Flighthub and so whether one of the airlines never got around to giving confirmation or not, I was completely out of luck. All of a sudden Flighthub's complete confidence turned into urging me to refund, or rebook at a later date. At the same time, they also begin to insist that they were trying to reach me and I wouldn't answer and that I therefore am at fault, despite the fact that during the last 24 hours of stomach-churning dread I contacted them by chat at least six times, had them on the phone twice, and in the final hours they just stopped taking phone calls entirely, referring us to the chat rooms. And despite giving them multiple phone numbers to contact, we never received any text messages from them either.

Too long; didn't read-- I'll never go through a third party vendor again. If something goes wrong on their end, they'll insist they can fix it until the bitter end while you're wishing you'd just booked straight through the airlines. I had a whole week of anxiety to contemplate that lesson.

If i call to make a new booking，i could get to talk to some real person in 30 seconds.
If i want to change flights，i need to go through chats with Robot first and it guide me to call a phone number，then it took me 2 hours waiting on the phone and still can talk to nobody，what kind of crappy scam like service is this flighthub？

Won't refund my cancelled flight (that they cancelled)
They cancelled my flight, charged me anyways and won't refund it without a bank statement. I of course need to wait for a bank statement and therefore will be charged interest on a flight that I never received. The agent wouldn't pass me on to a manager or accept a screen shot. Also, when it asks you at the end of your communication with them to rate your experience, you can't actually click anything but a 5 (the highest).

I contacted them several times. Agent came up so late. They don't have any message notification in chat (sound/audio notification). You can not hold with screen always. Suddenly, you will see that, are you still there, then hang up the chat session.
That happens 5 times today with me. Just frustrated.

Terrible website to use. When you search a flight they lure you in with a bunch of cheap flights that aren't available when you go to book, then you just have to settle for a more expensive flight. You don't know if your payment will go through until you press confirm. I could've just gone to the air canada website and booked the same flight for $60 cheaper. Won't be using th again

I bought cancelation policy because I'm in the military and sometimes our leave gets canceled. Now flight hub is saying to bad your not covered. What is the point in cancelation insurance? They are nothing but scammers.