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Flighthub

How would you rate Flighthub?
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Canada
1 review
4 helpful votes
Follow Ratan K.
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Double charge fraud on credit card
October 27, 2022

I just booked a ticket on this website and initially they charged me the amount of the ticket, but then in the evening I received another unknown charge for $84 which is a fraud. I tried calling their number to get this investigated but no one is picking up the phone. These guys are absolute fraudsters, Do not use their services. I request the Flight team to immediately contact me and remove the extra $84 fraudulent charge right now. I used their service in the past where they tried to scam me as well.

Date of experience: September 27, 2022
Florida
1 review
4 helpful votes
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Customer service is horrible
May 17, 2021

Bought our tickets March 7 flight was changed 2 times with no communication on our return flight we called less then a hour before we are scheduled to depart they said everything was fine when we got to the airport it was completely different had to call twice for confirmation codes

Date of experience: May 17, 2021
Canada
1 review
20 helpful votes
Follow Deb E.
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I decided to book a flight to Panama from Toronto at a cost of $1057. I entered the required information and the price suddenly jumped to $1333. 95! But it turned out to be $1360. I called for customer service and there were absolutely no options to speak to an actual person on the phone. I was livid! I will be booking my flight somewhere else. Now I have an extremely expensive holiday booked with no way to get there.

Date of experience: June 18, 2021
Canada
1 review
1 helpful vote
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Cancelled in less than 24 hours for medical reasons. My booking agent talked me into cancellation insurance. The company still kept 29% of the money that I paid. The agents always tell me that they feel sorry for me. That being said they will not give me a refund of that amount. I booked my flight on October 31,2022 and cancelled it November 1,2022.
My cancer may be back and I will have to see my surgeon on 29 November 2022. For that reason in the case and my cancer is back I will not be able to take a flight at all. I decided to cancel the flight and book it again if my health is OK.I've been fighting with them for weeks now with no luck. The agent talked me into buying cancellation insurance for $200. Still, I cancelled is the next day and this corporation has kept 29% of my money. DO NOT USE FLIGHTHUB!

Date of experience: November 25, 2022
Pennsylvania
1 review
4 helpful votes
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Awful
August 27, 2022

I booked a flight to Europe; it stated on my flight reservation that the carry on bag and first checked luggage bag would be included. Due to a change in departure time I found out that the bags were NOT included. Had to pay extra fees. Trying to talk to an agent and I've been on hold now for 1 hour and 7 minutes. Just AWFUL customer service. Never again will I book via Flighthub.

Date of experience: July 28, 2022
Canada
1 review
0 helpful votes
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Cancellation fees
December 15, 2022

I bought 2 tickets and had to cancel them within 24 hours. Flighthub charged me $150 despite the fact that the airlines did reimburse Flighthub full amount. A dishonest way for Flighthub to make money. You are better to use the airlines directly or other travel sites.

Date of experience: December 15, 2022
India
1 review
0 helpful votes
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Worsed experience ever in life
January 18, 2023

I used FlightHub to book a flight from Canada to India that was cancelled due to a technical issue. When I asked them to reschedule the flight, they said they would respond in two to three hours, but after two days, they gave me the same response, which is the worst experience ever had. Moreover, On the phone for more than an hour at a time with the false response from a company they needs well-trained staff and better services to handle the customers problems. However, If flighthub staff won't able to do anything, I would lose my job and that would force me to do legal steps because it's very important for me to reach within a week I am unable to stay longer than that. If they cant reschedule it refund me money to book another flight which is costing me 1500$ or do flight change themselves.

Thanks

Date of experience: January 18, 2023
Canada
1 review
0 helpful votes
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Thugs
August 1, 2022

I have booked the ticket on jan 2020 flight company from there side had refund to flight hub and flight hub till today not refund the money and now they send me a email that its time sensitive and contact them whenever i call them it automatically disconnected we might made a million calls so far

Date of experience: July 2, 2022
Canada
1 review
0 helpful votes
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Horrible company
June 4, 2024

Tried to get a refund as my daughter suffered a heart attack; I then 3 weeks later suffered a heart attack and stroke. They will not refund me even though I have cancellation insurance.

Date of experience: June 4, 2024
Canada
1 review
2 helpful votes
Follow V M.
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If i call to make a new booking,i could get to talk to some real person in 30 seconds.
If i want to change flights,i need to go through chats with Robot first and it guide me to call a phone number,then it took me 2 hours waiting on the phone and still can talk to nobody,what kind of crappy scam like service is this flighthub?

Date of experience: August 10, 2023
Canada
1 review
5 helpful votes
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Poor customer service
October 7, 2022

I recently booked a flight on the website. After a month another stop was added and they only offered a refund while a new booking was costing me much more. Flighthub should have arrangements of compensating their passengers for the cost when they make such big changes to the flight schedule. If I wanted a two stop flight I would have booked one for a cheaper price initially. Very dissatisfied.

Date of experience: September 7, 2022
Canada
1 review
6 helpful votes
Follow Senastian F.
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Stay away from flighthub.
Read all the reviews. Wrong flights and wrong names appear then they try to rip you off with surcharges.
The worst service ever. Just a bunch of Lying cheating scam artists. What a shame people like this exist on the world. Oxygen thieves!

Date of experience: September 20, 2016
Sarah C. Flighthub Rep
over a year old

Hello Senastian,

Could you please send us your 9-digit booking reference number by private message? We will further look into your case and see if there is anything we can do to resolve the matter.

Kind wishes,
FlightHub Team

Texas
1 review
1 helpful vote
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My flight was cancelled by Boutique Air. I spent two hours trying to get a refund from Flighthub, No one can say anything but they'll check with Boutique Air and then puts me on permanent hold. Have called three times already. Obviously Indian customer service. Do not use...

Date of experience: March 1, 2018
Sarah C. Flighthub Rep
over a year old

Hi David,

Thank you for taking the time to review our services. We have successfully located your booking and a member of our Escalations Team will be contacting you regarding this issue.

Kind wishes,
FlightHub team

Canada
1 review
0 helpful votes
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Sufficient
November 3, 2019

Flight Hub is okay. It gets the job done. Prices are only marginally cheaper so consider it if you really want to save money. They don't have the same kind of smooth customer service experience as actually buying from the airline website

Date of experience: October 31, 2019
Canada
1 review
0 helpful votes
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Very good prices, not the best customer service
February 2, 2019

I've used this website to book at least 40 times.
The prices are generally better than most competitor sites but the customer service, along with their contact center, is very sad.
Much room for improvement

Date of experience: February 1, 2019
Canada
3 reviews
6 helpful votes
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Very disappointed. Had to spend night at the airport because phone agent booked wrong flight. Customer service approach was to shift blame on me. When provided proof of their mistake, offered $ 100 as compensation, and refused to accept their mistake in writing. After 15 calls and several email exchanges, just gave up.

Date of experience: August 5, 2016
Canada
1 review
0 helpful votes
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They don't honour prices
October 15, 2018

Booked a flight. Received a call the following day stating that the airline had changed their price and we now had to pay $350 more for our tickets. 5 hours later (4 of which we were on hold) they did virtually nothing for us.

I don't enjoy having my time wasted (two full evenings), being ripped off, or being taken advantage of. We will be taking our travel business (10-12 round-trip fares per year) elsewhere in the future.

Date of experience: October 15, 2018
Sarah C. Flighthub Rep
over a year old

Good day,

Thank you for your message and feedback.

In an effort to ensure we provide our customers with their requirements, we took your customer concern seriously and reviewed the phone logs. It does indicate you authorized all changes made to your flight.

Please note that even though the ticket was purchased through an agency, standard airline fare rules apply. As mentioned in the terms and conditions, your ticket is non-refundable and non-transferable and must be agreed upon by our customers in order to complete the reservation.

We apologize for any inconvenience you may have experienced.

Kind Regards,

FlightHub Team

Canada
1 review
0 helpful votes
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Great Experience
September 4, 2017

Easy, quick and reliable. Only issue was the seat assignments (for 2 passengers) as we ended up having 2 flights with separate seats, although I suspect that was mostly due to our last minute booking (approximately a month before the flight).

Date of experience: September 4, 2017
Canada
1 review
3 helpful votes
Follow Sophia Y.
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They took double the amount I paid for. I am too much in shock right now that I can't even understand what is going on. They keep taking around $1999 per 1 ticket (total of costs of 3 tickets) every single day. Its completely worst place you could ever buy your tickets at.

Date of experience: April 7, 2016
Minnesota
1 review
1 helpful vote
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Stay away from FlightHub
December 5, 2022

Flighthub is shady... they make money by making "errors" and then charging you $75 to fix each ticket plus hours of your life trying to get someone to pickup the phone. Big time fraudulent business practices

Date of experience: November 5, 2022

Overview

Flighthub has a rating of 2.2 stars from 5,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 226th among Plane Tickets sites.

service
682
value
640
shipping
259
returns
518
quality
576
This company does not typically respond to reviews
+156