FlightCar

I rented a car 7 months ago for a couple of weeks. Still waiting for my security deposit refund. So far, 6 months worth of emails and international calls (I live in the UK). I can't believe such an incompetent business can even stay in business! I regularly talk to a flight car kid (none of them seem fully grown up yet) a couple of times a week on this matter. They keep stringing me on... I wish I could speak to someone who actually knows what they are doing and finally get my deposit back... Is there anyone that matters that I can speak to?

Have used Flightcar several times with mixed results in LA and San Fran. Last trip to LA used Flightcar but my wallet was stolen at LAX. Had just returned my car in LA and was going to use Flightcar when I reached San Fran. They cancelled my San Fran rental because I no longer has a drivers license. (Flightcar had a copy on file but refused to honor it despite my police report identifying me and the robbery.) I had to use uber and bus system the rest of my trip at great extra cost. Spoke to their customer service rep who promised to look into it and assist me. Never heard back despite my follow up. Stay away from these guys.

I rented a car from this company at San Francisco airport. I waited for 50 min for the driver to show up after I called them for pick up. By the time I get there at 10 pm, I got a 10 year old car, instead of what I reserved. The facility in South San Francisco is like a junk garage. It is dark and unsafe at the night. The car is smelly and so old the front bumper failed off. FlightCar insisted to get it toll back instead to have it checked by a garage close by. One month later, they charged me $2700 for "subscription fee" to my credit card, without any communication. When called, they said the associate didn't know what's going on and said they will call me back in 24 hours. I never received the call back until today (five months later). The company is not an official rental company, so my credit card company will not accept the claim.

First of all, not at Philly airport! Drive done other company's van to a locked gate. No one there? Finally get a lazy woman to open. I had no idea I was renting people's personal cars! Mine broke down. Frightening ride on 95. Stuck at hotel until they brought another car. When no arrived back with car, with car in pristine condition, tried to put something under my nose to sign indicating if anything found, IN NEXT SIX MONTHS, it was my responsibility! I refused to sign such nonsense and upon return home, left entire story with CC company in case these crooks (or owner ofvehicle) tried to pull something. Don't bid with Autorentals.com OR ever, ever book with Flightcar! Terrible Company. Surprised they are able to operate.

Seems to me, it is a standard practice with Flightcar to cancel the reservation at the last minute, offer a rental with a different company and promising to reimburse the difference.
Of course you never see the money, just get excuses from their representatives.

Looks like the business model is to get commission from other rental companies by referring customers.

Wondering if small claim court or BBB would be an option to get them deliver their promises. What kind of recourse shall I take?

While each person at customer service has been polite, I am afraid I have to leave a negative review.

WORST WORST WORST. My car was left for me to pick up with candy wrappers, ground chocolate in the carpet, spilled dark beverage on the seat, a half a case of water bottles, a section of the front bumper missing, not washed on the outside or inside vacuumed. I have made several attempts to resolve this since 11-4-15... as of today, 12-11-15 not heard back from claims.

On arrival to destination our reservation was sold to another rental company, that charged us twice as much. We called the phone on the reservation and were told that we will get the refund of the cost difference and even received e-mail about it.
We are still waiting for the refund and by now believe it is unlikely...
Do not deal with this company! They are cheaper for a reason, they will get your deposit and will not provide the car.

I had to cancel a reservation due to a sudden sickness. I cancelled 36 hours in advance. I was charged a 75 YSD cancellation fee. I tried to explain to the customer support but they didn't or couldn't do much. I submitted a dr. report and received an email indicating a refund will be issued. The refund was never issued. When I inquired, the reply came back saying my request was rejected.

This is the worst company in business and their mode of operations is pretty shady. They charge you money first and then are very bad about refunds.

God bless their employees and customer service people.

Here it is Christmas time in San Diego with high rental prices. I'm smart because I have booked a rental with FlightCar months in advance... wrong! I arrive at the airport and am informed that I am to pick up my rental at Payless. I am confused. I find out after 3 calls that FlightCar has no car for me and has arranged with another company a rental, which I am expected to pay for. I called FlightCar once again to speak with a supervisor who informs me that his company will not honor the language of the contract to "provide me with a similar or upgraded vehicle to be provided by the supplier." The supervisor refused to pay the difference in the Payless reservation they have made. I found out all of this after landing. It took 2+ hours of messing around and I still had no car! NEVER RENT FROM FLIGHTIER! My booking company is dropping them.

DO NOT USE! We changed our rental time to a later hour. We found out our reserved car was given away because we were late and they NEVER noted our later hour. We had to rent another car that was worse than the one reserved, but was told that our new rental would start at the new time. We returned it hours before it was due, only to find out that we were charged a LATE fee because they still had our OLD hours noted. Called customer service and the supervisor refused to refund the late fee, even as a matter of good faith. He said he couldn't. How does a supervisor not have the power to refund a charge when he created this whole system? WATCH OUT!

I am pretty trustworthy and decided to try FlightCar despite negative reviews. NEVER AGAIN.
Reserved 7 passenger "Suburban or similar" for family vacation. Boston - Logan Airport, approximately 1 month in advance. Given a little 4 passenger Honda Element. Rep at desk statements deteriorated from "Not our fault, you worked through an on-line service", to "we can't control cars that we get" to "take it or leave it'. Offer to bring me back to to airport late at night July 4th Holiday time was no help as at last minute over Holiday there were no rental options. Asked for supervisor - none available. She promised to report issue and have someone call me. I am still waiting... This caused us to borrow and use other family vehicles, using more than one at a time as planned... Imagine if I had no family in area... Not even an offer of a price adjustment given the fact that we were given a vehicle that carried 1/2 of our family...

Awful experience.
No paperwork to prove cars was not stolen.
Short mileage 100/day is a joke. If you go over they charge you 0.5 cents per mile!
There were shoes and things from the owner in the car.
Used it only one day due to above issues, no reimbursement for the other days even though staff said it will be reimbursed.
Now they said I had to notify them 48hrs before.
And also now I'm receiving new promotion emails and phone calls since I rented with them!
Not worthy, SCAM

My husband has tow company that helps people who lock themselves out of their cars. Recently he went to help someone that lost their key and needed to be let into the car. When he arrived, the customer was bragging that he worked for Flight Car. The customer stated that was driving one of the cars on loan and that he lost the key last night while he was at a bar. Drinking and driving while using a customer's car?! When my husband asked who's car it was the client said "it's a customer's. What they don't know won't hurt them. We just take whatever nicest car we have. It was supposed to be back by 10 am but I'll just say it was being washed or something." This is unacceptable for so many reasons,
In addition to this, I know for a fact that the Flight Car employees drive cars without the owners knowledge because it happened to me. I left my brand new car with this company, noticed the mileage did not add up, and asked that they do not let employees drive my car. It then happened a second time. I had to ask TWICE that my car not be driven. I was not told or given any information about the fact that the employees are allowed to drive the vehicles left with them. I wrote a review about my personal experience but wanted to further validate it with this story.

This last incident confirms my personal experience and that Flight Car is so unprofessional, I don't have words. DO NOT leave you car with them unless you are okay with your car being driven to a bar, losing the key and lying about it.