https://docs.google.com/document/d/1VgIx8VTJ3zOJlniuhn0cARf16vIZFJJaNOulsIe0cQ4/pub

Do not ever rent from this company! Worst company ever! I booked my reservations over 3 months in advance, after waiting and researching the best prices for rental cars for months. We even called to confirm before leaving for our trip and we were told everything was good to go. Well we left Juneau, Alaska at 6:30 am and arrived in Newark, NJ (after 2 flights, one which was over 5 hours and a layover) at 1am in the morning. We received the automated message that our car was ready for pick up while we were on the last plane (received it as soon as we turned our phone on). When we called to be picked up, using the number provided in the text, we were told that they didn't have a car available for us, that the person before us has extended their trip and that they had made alternative reservations for us at Alamo. So me, my husband and 5 year old drug all our luggage across the horrible Newark airport to Alamo. What Flightcar failed to mention was that the Alamo ($1200) rental would be 3 times what we were guaranteed from Flight Car ($424). When we called flightcar they told us they would reimburse us, but travelling so close to Christmas we did not have those kind of funds lying around on our cards to cover the Alamo rental. I have now been reading reviews and have seen that they only authorize $200 reimbursement anyways. So me, my husband and 5 year old son were stranded in Newark at 1am in the morning, 5 hours from my in-laws, which was our destination. My son was terrified and just wanted to "go home", when we had no where to go. We spent over an hour on the phone with them (being put on hold for sometimes 20 minutes) while they did nothing to remedy our situation. They kept apologizing and saying that there was no other rental cars facilities offering less than Alamo, well duh! That's why I booked my reservations 3 months in advance. Come to find out they aren't even a US Company, with their call center being in Manila. Luckily we had a hotel room reserved in the city that had a free shuttle. We were promised a 6am call from the local corporate headquarters to try to sort our situation out. Well that call didn't come until after 12. Our hotel check out was 11am, so it was a good thing I was able to find an alternative company, (which was not an airport rental, which made for 2 taxis and countless hours wasted in transporting and stress). Even when corporate called they didn't offer any sort of remedy other than 50% off a future reservation through FlightCar. I left a review on their facebook page, which they then asked me to message them, then email, and deleted my review so no one could see how I was mistreated. I explained once again my situation, that they ended up costing me over $100 in taxi fees not including the increase I paid for the rental car I had to reserve with another company, or the stress my family inccurred. I asked them what they were going to do to remedy what I went through, they told me I had a note on my account for 10% off my future rental. I told them that I was actually promised a 50% off my next rental, which was clearly a ruse to get me off their back, with no actual intention of supplying. I informed the agent that I would actually never rent from them again, and didn't see how offering me a discount on my future rental to try to bring me back as a customer was offering me anything for what happened. I was then informed that they could either send me a check for my taxi fees, or the discount on my future rental. You can guess what offer I took, we will see how long it takes for me to receive the check. I will never EVER rent from this company again, and will try my hardest to make sure everyone knows about my recent experience. After reading other reviews on facebook and other sites, it seem this is a pattern. That many people have been stranded just like me, that offices have lied about hours and people have missed flights. PLEASE PAY THE EXTRA AND GO THROUGH A DIFFERENT COMPANY. No amount of money or apologizes can make up for my son bawling and being terrified in the middle of the night in a unknown city with nothing to offer him, or the countless hours wasted trying to figure out what to *******@FlightCar

This "company" operates out of a hotel lobby, and uses a hotel shuttle to get you to and from the airport. The shuttle runs only every 30 minutes, but they won't tell you that when you book your reservation. They also won't tell you, that they don't have an employee at the desk all the time.

Our flight was to leave at 6am, which is quite early, so we have called and exchanged some emails with FlightCar to make sure they would be able to accommodate us, and have been repeatedly assured, it would not be a problem. They advised that we come over about 2.5 hours before the flight, so that they have enough time to get us to the airport. Kinda a bummer, having to wake up 30 minutes earlier than we would have to if we dealt with a normal company, but ok, I guess, it's free after all...

So, we should up at the hotel at 3:30, as FlightCar staff told us to... and find no one at the desk. There is a little piece of paper, saying to call a phone number if nobody is at the desk. I call, and get a voice mail. I ask at the hotel front desk, and they tell me, that FlightCar opens at 4. And don't believe them: how can it be, if I have an email from them telling me to come at 3:30? I call again, still no answer.

A girl named Lovely De Los Santos shows up at about 4:05, five minutes after the shuttle left, and informs us that the next shuttle is... in 25 minutes. This does not work, because our flight is at 6, it's an international flight, and checking will close by the time we get to the airport. We have already spent more than half an hour waiting for her at the desk, what can FlightCar do to fix this? She informs us that FlightCar cannot do anything. Apparently, it is not her fault, that we were told she'd be here at 3:30, she does not know who told us that (the guy's name was Billy), and thinks he just does not know what he was talking about. She can't drop us off at the airport because she is not allowed to leave the desk. Apparently, five minutes ago it was fine for the desk to be empty, but not anymore. Maybe we can get an Uber (an pay for it ourselves)? We can't, because it is 4 in the morning, and there are 6 of us, and 8 bags.

I insist to speak to a supervisor, but she refuses to give me his phone number. After some argument, she calls someone she claims to be a supervisor, speaks to that person for a while, refusing to give me the phone, and then hangs up, and says that supervisor said there was nothing they could do. I ask for the supervisor's name, and she refuses to give it to me.

I ask for her name, and she says it's Lovely, and refuses to give me her last name, because "it's personal information" (how I know that here last name is De Los Santos will become clear below).

So, we leave in a hurry, and park at Thrifty, pay close to $200 for it, and barely make the flight.
I send an email to Billy (the guy I spoke to about reservation, and who confirmed several times it would not be a problem), and explain a situation to him. He responds, and says FlightCar would reimburse our parking expense (as it should... though nothing about compensating our troubles having to waste an hour of time, and almost miss the plane). I send him the receipt... no reply so far. I have informed him, that this is to be considered their official "demand notice", and, unless I get a response within 30 days, I am going to sue them for triple the amount. And I will.

Now, back to Lovely (De Los Santos). When we get off the plane in Jamaica, there is an email from her (the last name is in the "fom" line), saying that she thinks that she left her (FlightCar's) iPad in our car. Imagine that. Not only she lost a customer today, but also an iPad. Some professional staff they employ here. Luckily, there is no iPad in the car (I have no idea where she lost it, but having seen and spoken to her, it could be literally anywhere). "Luckily", because, if I did have it, I would have been faced with a moral dilemma now: return it immediately, since it's someone else's property, or hold on to it until I get a refund for my parking expense.

This is my second time trying to deal with this company, and the overall impression is kinda as if I was trying to leave my car with a 16-year-old kid at my neighbor's, not an actual reputable business, employing competent professionals.

Really, if you can afford a couple hundred bucks (much less with a coupon and advanced reservation) for a week of parking, do that, and go with a real actual business, like Thrifty or PreFlight Parking (both are really good and professional), not with this bunch of amateurs trying to make a buck on your car, it's simply not worth the trouble.

And, if you are still not convinced this is a bad idea, look at it this way. Would you leave the keys to your car with a stranger? Well, this is worth: a stranger, you know nothing about, may actually turn out to be ok... Get it?

As an owner, I listed my car with FlightCar on the monthly plan and was told I'd get a flat $325 per month. Two weeks in I got a notice that they no point beer do the monthly rentals. Along with that, they apparently no longer take care of normal maintenance of the vehicles while in their care.

I decided to take my car back. When I called them they said they couldn't rent my car out anyway because a warning light on the dash was on. No description or explanation of what light that was. And they never contacted me about it.

When I got my car I found out the light was a low tire pressure warning. It seems like this is something they should be able to handle. I drove the car home that afternoon. The next day I put air in the tires and noticed that the tires were really torn up. It looked like someone had been burning out, spinning the tires, and cornering hard to cause that much damage. The tread was uneavenly worn to almost bald in places and there were tears in the tread that made me unsure if the car was safe to drive.

Ultimately I ended up having to replace the front two tires. After a lot of back and forth on the phone and via email with FlightCar claims (who initially said it sounded like curb rash and they wouldn't cover anything) I got them to agree to pay for only half of the damage.

Later, I took a different car in after confirming the listing online, but when I got there, they told me they would no longer be able to drive me where I needed to go - not even to the airport. The only two places they would take me were the light rail station or to a different shuttle service. Both of which I would then have to pay for to get where I needed to go. I reluctantly agreed to that since I was already there, but then (after several minutes of waiting for them to inspect my car), they came back and said they couldn't accept my car because there was an "EPC" light on and the car said it needed an oil change soon. So the EPC light always comes on if you don't fully start the car. It is a push button start so likely the person got in and tapped the button which turns on lights etc and runs off the battery. This happens in any vehicle if you turn the key part way without starting. They apparently didn't get that. Then the oil change light is based on who knows what, but it was not the time or the number of miles that the last oil change sticker indicated.

But instead of working through this with me they just turned me away completely. So I drove my car back home having given FlightCar its final second chance. I'll never be back, and I don't recommend anyone else use this service either.

BEWARE! BEWARE!
Do Not Rent From Any Flightcar!

Unless you want to end up with a Ford F150 V8 when you order a Sedan, do not use FlightCar. One of the worst customer experiences in my whole life from start to finish.

Summary:

-- We ended up with a 2007 Ford F150 truck with a V8 engine(!) when we ordered a car in the class "2009-2014 Sedan"
-- The additional gas milage on this car would about double the price of the trip we had planned
-- NO heads up or communication of this was given in beforehand so we could have checked out other options. (Coming from Europe we had limited options to use the 3G network because of $$)
-- It took MONTHS for them to refund our prepaid amount after we decided to use another service.
-- Ended up loosing a whole day of our vacation thanks to FlightCar's planning systems and lack of care for their customers.
-- All in all it is a good concept, but a terrible experience in practice. Don't use it unless you want to risk getting a completely different car than the one you ordered and not get your money back until months later.

The story:

While I love the idea of FlightCar, theory did not come close reality when me and my girlfriend tried their service in San Francisco. We were coming from over from Europe for a road trip and had booked the car long in advance. After all, a car is fairly important when you're going on a road trip.

After arriving in San Francisco we were pretty dependent on FlightCar - 1) to pick us up from the airport and 2) to get us the sedan that we ordered. The pick up was an hour late but they got us to the FlightCar carpark which was in the middle of nowhere.

After standing in the huge parking lot with all our luggage for a little while, a car is coming over towards us. My first thought was that it must be the cars they are hauling tools and other large stuff with because it is humongous. The surprise is mildly put big when the FlightCar employee steps out (or rather down) and tells us that "This is your car".

An explanation and discussion follows when they tell us that they don't have the car in the category we ordered and we have to make due with the gigantic fuel gobbling F150 with a V8 engine. The gas alone would about double the price for the service for the trip we had planned.

So there we are in the middle of nowhere, with a totally different car than we ordered (which has not been communicated), with all our luggage and limited options to research other rental companies. That they not have systems in place to avoid putting their customers in $#*!ty situations like that is just mind boggling and shows a lack of integrity as a company.

Ultimately we got them to drive us to a different rental company which helped us out. Then it took them months(!) to pay us our deposit back. Only after contacting them multiple times we got the deposit that they owed us.

One of the worst customer experiences I've had in my whole life from start to finish. Do not use this service.

This is David Yoon and I've rented from Flight Car a few times but have referred many of my friends to use the company and also explain to any and all who will listen to me on how wonderful this new company is.
My first experience with Flight Car was at SFO but when I heard that it had expanded to LAX and BOS I was really excited.
Last week was my second time using LAX rental service.
And I am taking the time to personally email you because I love the company and do wish it continues to grow and be successful. And even if things didn't work out last week. I wish to use the company in the future.

1) I called many times to book a luxury car at the LAX rental facility. The 1-866 number did not allow me to be directly connected to LAX but placed me on hold assuring me they will make sure the car would be there. They said they had no luxury cars so I asked about the Coupe 2009-14. They said it was available so I reserved it online paying a total of $210 (for 6 days with upgraded insurance).

2) The morning of my flight, three hours before pick-up, I call 1-866 again to make sure the car is available (in the past they said it was but when I got there it was not). They assured me I would get a 2009-14 Coupe.

3) Pick-up was not too bad after taking a shuttle to Lot C.

4) I arrive at the Flight Car Lot and am given a Civic 2007 4 Door. I am in a hurry so I sign the iPad and leave the parking lot. However, I look at the steering wheel and the paint is peeling from the rubber and it is deformed because it is so old. I pull over in front of Flight Car office and take out the registration to see that it is not a 2009-14. I was ok with it not being coupe but I paid more for a 2009-14 class.

5) I get the worker that gave me the car and he gets upset at me telling me that its the only car they have left. I am confused at his resentment towards me and tell him that I am not trying to argue or complain but just wanted to know if they could give me a discount.

6) The assistant manager now comes out and tells me there is nothing they can do and I have to call the corporate office. So I do. Again 1-866 number. I speak with Kevin and he tells me how sorry he is and he will "REQUEST" a refund. He said to take the car tonight and come back the next day and they will have a 2009-14 ready for me. I told him it's ok I would like to reject the car and get a full refund.

7) After I get off the phone I speak with the Assistant manager and he just goes off in saying how badly the company is organized and how the people at the "Boston" office always works on their own and doesn't know what they are doing.

8) I leave the car and walk to Dollar Car Rental. The wait was 2 hours so I walk over to Avis and I get a 2014 Chevy Impala for $135 and I am out in 15 minutes.

9) I get back from my trip and call Flight Car and they tell me there is no request for a refund. This is why I am emailing you and asking you and telling you... please refund my order and please take care of your company. Did this happen because you expanded too quickly? I hope this company becomes reputable once again.

Thank you for your time.

Okay... said I'd be back. Bumped my rating from 1 Star to 4 Stars. Had I drove my car home, it would have been a 5 Star review. After Flightcar rented my car long term, while availability I offered was short term, Flightcar delivered my car to my home moments ago. It looked better than I'd left it with them - cleaned inside and out. No dents, no dings (although it is quite dark outside), with a full tank of fuel. For the inconvenience, Flightcar also handed me a check for $50. Bottom line - Flightcar delivered as promised. I was a little inconvenienced yes. However, life ain't always perfect. Flightcar made good on their miscue. Here's how it started:

Thought I'd give it a try. Why not? Free airport parking, chance to make a little dough - how much wasn't a concern. In fact, I seriously doubted my car would be rented, as I was only gone for a few days. The day after I dropped it off, I received an email congratulating me that my car HAD been rented. I will admit a bit of "rentee" remorse set in. Lots of crazy thoughts swirl. Add cynical comments from family members who would never share their ride, and it all becomes good fodder.

We arrive back to SFO as scheduled. Flightcar's limo happened to be picking up others at the same time, so the wait was nil. All I'll need to do is pick up my washed and vacuumed ride, check it for any damage, collect my rent check, and head home. But wait... my car is still out. Flightcar thought I'd be away for 10 more days. What $#@!?

They immediately offered me a loaner - someone else's ride. Not sure how that works? Does that rentee get rent? Flightcar told me I could swing by the next day to trade back. Hmmm... that ain't gonna work - I gotta work the next day. Normally I fly out of Oakland, but SFO was the better deal for the flight. Point is, I live a good hour away from SFO, and swinging by the next day to retrieve my car wasn't in my plans.

Flightcar promised instead to deliver my car to my home - much like the airlines will deliver your "lost" bags. So... I have someone's car in front of my home. Someone has my car in front of someone's home, and at some point, it will all get straightened out. When... not exactly sure. I'm waiting for a call.

Believing in karma led me to venture towards Flightcar. I'm hoping instant karma is my fate. I'll do the right thing, and edit this review once the whole story can be told. In the meantime, I'm compelled to post this review. Things aren't always as they appear when looking out that side view mirror...