R C.

DO NOT USE! We changed our rental time to a later hour. We found out our reserved car was given away because we were late and they NEVER noted our later hour. We had to rent another car that was worse than the one reserved, but was told that our new rental would start at the new time. We returned it hours before it was due, only to find out that we were charged a LATE fee because they still had our OLD hours noted. Called customer service and the supervisor refused to refund the late fee, even as a matter of good faith. He said he couldn't. How does a supervisor not have the power to refund a charge when he created this whole system? WATCH OUT!