I had to cancel a reservation due to a sudden sickness. I cancelled 36 hours in advance. I was charged a 75 YSD cancellation fee. I tried to explain to the customer support but they didn't or couldn't do much. I submitted a dr. report and received an email indicating a refund will be issued. The refund was never issued. When I inquired, the reply came back saying my request was rejected.
This is the worst company in business and their mode of operations is pretty shady. They charge you money first and then are very bad about refunds.
God bless their employees and customer service people.