FlightCar

My review is for lending your car to Flightcar. Their customer service is frustrating and totally disorganized. I had to email 4 times to get the fines on my car taken care of. I had to email more than 4 times about the damage done to my car and 2 months later it has still not been solved. It is not worth it, it was a really frustrating experience. I do not recommend you lend them your car and I cannot imagine renting from them will be any better or easier.

Flight car does not adequately disclose that they charge a $300 deposit, that they rent high mileage cars - mine had 126,000 miles, that they limit mileage to 100 miles a day and then charge 45 cents a mile. They do not disclose that they do not pick you up at the terminal. They use cell phone lots, airport shuttles, and unmarked cars. If you are at all concerned about your personal safety I would not recommend them. They do not maintain their cars. They don't even wash them. I had to jump my car twice because it would not start. When I checked in there were two other people with me. Both of them canceled and went elsewhere when flightcar told them about the mileage cap and the charge for excess miles.
Executive summary: unsafe and unreliable.

DISASTER! The worst experience I have ever had. Please do not do what I did and try and help a start up. I wasted a whole day when my car would not start on the return leg waiting for them to tell me how to proceed, missed my flight, had to buy a new return ticket and pay for cabs to the airport and back. They not only did not help me, cost me well over $1,000 for something that had nothing to do with me, but also offered nothing in the way of reimbursement or even sympathy. If that is not bad enough, I also just got reemed with a roadside assistance bill. What road side assistance? You guys never even showed up!

I got connected with the company through CheapOair.com (terrible customer service there and would not use other than to look up rates). I got an email confirmation about my FlightCar that was vague as to where the car was and how I was going to be shuttled to it. I had to dig to find their number and finally got picked up and taken to the lot. I picked a car. Options were limited and it had lot's of cosmetic damages and was told the radio didn't work. Not given any record of this information. At the time I had not read the reviews and assumed this worked like a regular rental and that they were keeping track of any defects. Started driving and the sun visor kept drooping down and the windshield was dirty. I tried to use the wipers but they were so poor it made it dirtier and I could hardly see with the sun glaring. Other than that the car worked fine. I returned the car and attendant took photos all around. I asked if she had record stating that radio didn't work because I didn't want to get charged for it. She said they don't keep records of that? Now I'm worried that I won't get my deposit back.

The best thing was the price.

I love startups but this is not well thought out. I guess that's why rental companies have to charge what they do. It costs money to provide consistent service, documentation and reduce liability. I hope they get it together.

When we dropped off our car we were told it was rented starting that evening. Because we had left it for a month we were "guaranteed" a minimum of $250.00. About 10 days into our trip I received an email that said our head lights needed to be rewired and we either paid for that, $425.00 or our car would be pulled "out of service". I said pull it out, that's too much, I have mechanics that will do it for nothing (in our business). About 2 weeks after that they informed me that they had gone ahead and fixed it, and GOOD NEWS it was only $300.00 so we wouldn't be getting any payment for the month. Pissed me off that when I told them not too, they did anyway. An email war began, me in the jungle in Guatamala, and someone on the east coast (or Chicago?) anyway, not what you want to be doing. When we got back we had a very difficult time getting anyone to pick us up, finally just grabbed the shuttle guy who worked for the hotel that they have there office at. Car was clean, all employees were friendly and nice, but I can't rate it any hirer because we didn't get what we were promised, they fixed our car when I specifically said not too, and pick up was quite the hassle. They just started up in Portland, so maybe it'll get better, don't think I'd do it again.

I was impressed by the innovative concept and the staff is nice. We used flight car twice now.

1) The first time was apparently without incident and we were told the car was not rented.

2) The second time, we were again returned the car and told it was not rented. However, when we returned home, we found a receipt for 7-11 and potato chips in the car. My fiancé reported this and it turns out it was rented! We never received any notification and certainly did not receive our payment for them using our car. The management was very apologetic and offered our payment, but it is still very concerning that this happened and we would have never known had we not reported it.

And, now in retrospect, after our first time, I did find an old decomposing fried chicken wing stuffed in the side door pocket - weird since I don't remember eating chicken wings in the car in the past year and certainly would not have stuffed it there for future consumption. I am very suspicious that it could have been rented out before...

I think my fiancé still is willing to use their service, but I think I would rather just pay for a taxi.

Oh my goodness... I was just telling my dad about how awesome this new car company I came upon was but he was skeptical so I decided to pull up reviews (assuming they would all be as impressed as I was) to show him! WOW. I now feel VERY lucky I had the experience I had! I arrived at 1AM and they were there to pick me up in a great car with drinks. The check in process could not have been easier (almost too easy as the car did have bumps, dings, scratches and I wasn't able to fill anything out, they just showed me that they already had pictures of the car). I hopped in the car and drove off. The return process was just as simple. I thought it was the best car rental experience I had ever had (and by far the best price I have ever paid). Sadly, after reading these other reviews I am now terrified to rent from them again. If I had showed up and didn't have a car I could have lost a very big account. I also can't imagine the additional gas cost if I had showed up and received a gas guzzler instead of what I actually rented. So disappointed to read the other reviews as I thought I had found a road warrior's dream rental car company :(

Rented a vehicle from Flightcar Oakland. Took them longer to pick me up at the airport than it did to fly from San Diego. Also took about 10 minutes to reach the Flightcar dispatcher. The phone rang for 4 minutes, no answer; tried again, and again and on the third try (10 minutes of ringing total) the dispatcher answered. The dispatcher said a vehicle was on the way but after thirty minutes and another long-ring call, he said he would try again to get a vehicle. The vehicle arrived after one hour and unbelievably, the Flightcar site was about 5 minutes drive from the airport. A very high school like operation. Unprofessional. Avoid.

Terrible. Went to pick up a car and one wasn't available. They offered to pay the difference after a extended negotiation. The booked a car 26 miles away. We have an infant we weren't going to ride in a cab for that long with. Finally got one set up after 6 hours of negotiation and a miserable baby. 4 months later, 10 emails, 10+ phone calls, zero call backs and a new rep that "just started" every single time later we finally got our money back. Good idea but a terribly run company with heavy turn over. Not worth the small difference in price.

I rented a 2008 Prius in July in Los Angeles and the car was okay-did not like driving around a 8 year old car, when it was not much more to rent something new from the real agencies. I went to the gym and Best Buy one morning and the car did not start when I came out. They take a special charge and I waited an hour for a service truck to come and tipped him $20, since I assume that the rental agency pays for their cars screwing up. I returned the car on schedule and it had worked well the rest of my time there. I just recently was charged $63 jump fee one month later, on top of the rental price and insurance I had paid. This is ridiculous and no reputable company would have charged this. I did not leave my lights on or cause this problem in any way and I am being charged for it. Beware all and I would never use them again and certainly would never recommend this company. Go with a bigger company and get the newer car and service we should all expect when we rent a car!

This was the worst renting experience I had in my whole life. (I rented cars all over the world, at least more than 100 times).
The problem was that they charged me a extra insurance that was never mentioned before on any contract that I saw in internet. As I have a MasterCard Black Insurance, I asked that since the first contact, not to have any insurance. In all e-mail that I received and I all contacts I had with their staff, the insurance was ZERO.
After returning the car, they charged me 50% MORE in insurance that has never been agreed. I sent them more than 6 e-mails complaining but they are saying NOW that ALL foreigners need to pay it. (something never said before). They have even asked for my local track-record of driving! I send it and they approved it without saying I would have to pay more!
If you rent you them, be aware that you may pay much more than the initial price.

Terrible customer service and an office that looked like the company was fleeing prosecution. When I purchased my flightcar for a 6-day rental, I was told that I would be picked up curbside at LAX. When I arrived, I received 4 confusing emails and texts -- some telling me to call to be picked up at the curb and others telling me that I would have to lug my bags to the airport shuttle, and then be dropped off at an "outside location." I was then taken to an abandoned parking lot on 96th street to await a "black car" to pick me up -- and with no further description, I got into the wrong car! When I later had a death in my family, I returned the car after only 2.5 days, and then refused to refund me more than $60 out of $280. BEWARE.

Cheap-O-Air bundled this rental car agency with my flight from Roanoke, VA to LAX. When I arrived at LAX they said they had no cars and that they moved my reservation to another company. And then they wouldn't pick me up! They told me to take a taxi and send them the bill for reimbursement. At this point I figured something wasn't right but I went to the "other" agency (Economy) for the car that Flightcar had reserved for me with them. It went from bad to worse - they would not honor the booked price and wanted to add an additional $200 deposit. I then called Flightcar again and asked if they would have a car for me the next day. They told me to call in the am. I called and they still had "no cars". Yes - this is a scam to take advantage of you when you are already vulnerable. I called Hertz and got a Fiat 500 for just $40 more than the price I had booked with Cheap-O-Air. I'll never stray from Hertz again!

We had booked a car with Flight Car through booking.com, they had gave us our confirmation number for the car. We flew from MN, arrived in Seattle, WA. When we got there and called Flight car for our rental, they told us they gave our car away and redirected us to Budget car rental which was $250 more than the price we booked. They said they would pay the DIFFERENCE in price. 6 phone calls and 4 emails later, we got no answers on getting our reimbursement. We will NEVER book with this rental company again. It's a SCAM..

Messed up company with horrible experiences as both a car provider and a renter. As a renter, was told that I was late returning the car I had and was gong to be charged something like 300 per day for not returning on time. I had the car only one day into my week rental and told them that they were messed up. Eventually got the charges against my card reversed, but a big stress. Leaving my car when I was overseas on the monthly program was just as bad. I was to be gone 7 months and after two and a half months in to the time my car was with flightcar, they sent me an email that stated that they were unilaterally cancelling the monthly program and that I needed to come and get my car back from them. I told then that was impossible as I was overseas and couldn't get the car. Very poor customer service/relationship skills. Eventually had them leave the car with a friend, but they continually missed their dates to drop off the car, wasting my friend's time and the car was returned dirty. Don't know if they ever did the oil change like they were suppose to when they had the car. WORSE COMPANY EVER!

I made reservation with FlightCar! Rental car through EconomyBookings.com. Upon arrival on Aug 02,2015 I was redirected from FlightCar! To Fox rental car company because FlightCar! Was out of rental cars. The conformation number is: *******@*******@079. FlightCar! Promise to reimburse us for the difference in the price.
First e-mail they ask for the receipt. 14 Days later I informed them that I didn't get the reimbursement. They apologized and told me that one of my paper was not submitted correctly by one of their members. And again they Promise to pay the different amount back. 20 days after I e-mail FlightCar! To let them know I still didn't get anything in the mail.
Their answer: "Right now our finance team is backed up. I have sent them an email asking them when will this be sent out. Once i hear from them I will reach out to you" Chris Thomas. 10 Days after I e-mail them again because nobody reach me. Their new answer:
Hello Chris-
Thanks for your email. I apologize for the inconvenience with this reimbursement request; however you will need to contact Booking Group directly concerning this issue since that is the company through which you made the reservation. We have received information from Booking Group that they will refund customers for their reservations.
Booking Group may be reached at *******938.
Thank you,

Brian

It is all FlightCar! Fault.
It's been two long months. Still waiting and fighting. Never give up…….

Stay away from FlightCar! And EconomyBookings.com