Terrible. Went to pick up a car and one wasn't available. They offered to pay the difference after a extended negotiation. The booked a car 26 miles away. We have an infant we weren't going to ride in a cab for that long with. Finally got one set up after 6 hours of negotiation and a miserable baby. 4 months later, 10 emails, 10+ phone calls, zero call backs and a new rep that "just started" every single time later we finally got our money back. Good idea but a terribly run company with heavy turn over. Not worth the small difference in price.