Flair Airlines

While Flair airline may appear to offer budget-friendly options, they often tack on additional fees for seemingly minor things such as baggage weight or size. This can quickly add up and make their supposedly cheap flights not so cheap after all. Therefore, I would not recommend Flair airline to anyone looking for a hassle-free and affordable flying experience.

Avoid this airline at all costs. They find ways to charge more money at every chance they get. My wife and I travelled together, yet our seats were assigned at opposite ends of the airplane. We tried to switch the seats as there were MANY to choose from, but they wanted an additional 50$ plus another check-in charge for the baggage. Even though we already paid the bagged check-in fee, which is $190 by the way. Canada Airline is $65 and for military it is free. Definitely going with them next time.

One- Why would you separate a couple travelling together? We just got married too.

Two- My wife has ASD and a major social anxiety disorder, and was placed between two complete strangers. There were two free seats next to me. This is completely unacceptable and slimy.

What a disappointment.

Flight was cancelled twice after being delayed over 3 hours both times. Waste of a day for everyone flying. No heads up but other airlines cancelled with enough time to not waste a day of travel. Very poor communication at the gate. Poor communication between airline, airport, and employees. Will never fly with them again

Abysmal customer service, my father, dying of cancer, deteriorated faster than what the doctors suspected. Even after calling them, they actively refused any accommodation or alteration to flights. It was more expensive to cancel the flights then how expensive they were in the first place. No expectations to policy, despite my father dying of cancer. Use this airline at your won risk, they don't see you as human your just a wallet.

Experienced two unexpected delays with Flair Airlines, resulting in significant inconvenience. Disappointed with the service and punctuality, the organizational management appears to face significant challenges and may benefit from improvements. Rated 1.5 stars based on the frustrating travel experience.

I recently had a flight with Flair Airlines, and my experience was highly unsatisfactory. In the first leg of my journey, the flight was delayed by more than 2.5 hours. This delay inconvenienced me and other passengers significantly. To compound the issue, in the second leg of my journey, Flair Airlines took off without me and eight other passengers, leaving us stranded at the airport. This experience has left me extremely disappointed and frustrated with the service provided by Flair Airlines

I got an e-mail today saying that my flight from Edmonton to Montreal tomorrow had a changed departure time from 0730h to 1210h. I engaged the chat bot which ultimately could not help me with my question as to why the departure time had changed. I was connected with an agent who also was useless with the answer. I will fly West Jet from now on. A previous flight I took with Flair was delayed twice. They suck.

I gave them a rating of 1 star for 2 reasons: 1) That is the minimum stars to have this published. 2) The plane did not crash! Took them on January 20, returned on Feb.2 If you like tiny legroom, non-reclining seats, no power outlets, tons of delayed and cancelled flights, horrible customer service, waiting on the phone for more than 1 hour, non-knowledgeable phone agents, paying exhorbitant fees for carry-on & checked luggage, then this is the airline that is PERFECT for you. They had planes seized last year for non-payment to their suppliers, so if you have a voucher or reservation from them, good luck using it. They will be out of business within a very short period of time. A pony express will get you to your destination faster than Flair. I guess Flair stands for: Frequently Late And Is Repugnant!

I booked through Expedia. There was a problem with my first leg of my trip. I had to make changes. With ALL THE EXTRA fees my $980 trip for four turned into $2500 trip. Got charged a call center fee for EACH TICKET when THEIR website was admittedly down. Have had over 30 emails and calls and they REFUSE to issue ANY KIND of refund. Just as an aside the LEG ROOM was horrendous and seats COULD NOT be reclined to help make it any more comfortable.

I have flown A LOT and this was the WORST FLYING and CUSTOMER EXPERIENCE I have ever had.

One of the worst airlines, really bad service, starting with bad check inn, terrible airplane, delay, and no customer service.

- If you call Customer service- after stating trip id system says press 1 or say yes. Only works when saying yes. Pressing 1 gives you message "we're sorry, please say trip id". A small fix needed which will create a great impact. But, they don't care about customers.
- I overpaid for checked in baggage and called. You'll be on hold for 45 min/1 hour without anyone taking your call. I tried a couple of times and never could speak with anyone.
- Chatbot will gather your info and you've to wait for a live agent to text you
- Everything is extra fee. For add on, you've to pay separately for up and down trip. Two transactions, extra fees - tried to avoid that and pay for both ways, payment got posted double in return trip only. When I reached the airport - I was asked to pay when I put my luggage on the conveyer belt. I was carrying the printout. Presented. But, they said they couldn't do anything. They gave me a small printout with customer service contact number and asked me to call. That was the beginning of my misery. Nobody picked up. Chatbot did connect to a human. He couldn't process refund. I was given an email address. It took hours for me to get in contact to where I should contact.
- There's no in flight entertainment even for 5 hour flights
- Flight attendants don't even offer water for free. They'll ask you to purchase a bottle. Food of course isn't included.
- Carry on bags extra. Checked in luggage extra. And Flair proudly announce that on their website in big and bold. "Did you know we charge extra for carry-on?" It's an insult. They should add that small fee in the ticket price and try to compete with competition. Unfortunately they don't understand customer needs. "Customer Satisfaction" or even better - "Customer Delight" are a notch above their head.
- Air hostess said "you can put it in the overhead bin if it fits". Didn't even offer to help putting my bag on overhead bin.
- No nets at the back of the seats to keep bottle or tissues
- They'll ask you to take off your waist bag where I keep passport and money and ask you to put it under the seat

When you book in ultra cost airline you shouldn't expect 5 stars service, Flair do the job moving you safely from A to Z, that's what you paid for and they return to you,

Loved my experience! I was surprised by the comfort level for a low-cost flight. We took other flights after (other companies) and had less leg room in regular airlines.
The staff was super kind and helpful. I would definitely recommend.
Obviously, this is a low-cost option: one should not expect the same level of service as a flag carrier like Air Canada, but you are paying a lot less too. To me, it makes sense.
I would definitely fly with Flair again!

So first trip Edmonton to Vancouver delayed 4 hours, I get to the front desk staff were rude and unhelpful pointing to an online check in app with an attitude of disdain. Ok not disenfranchised yet BUT then my return flight back had a 12 hour delay which is bad enough but no text to inform me no email, nothing. I would never use again, west jet from now on. Absolute joke, rude incompetence, never again!

Worst flight I ever took. We were supposed to leave from Ottawa (this is why we selected Flair). After buying the tickets, we received a notice indicating the flight we booked was to leave from Montreal instead of Ottawa! We had to take the train, at our own expense, to go to Montréal to take the flight. On that flight, there was no tablet, no pouch, absolutely nowhere to put our water bottles (the do not have water on board of this plane... how cheap can you get!). The supposedly application to access menu or view movies was not working: No Wi-Fi on board! In 2024? How cheap can they be? Most annoying flight we ever did! We landed in Cancun much later than expected, causing loosing one evening at the resort, arriving too late for restaurant or buffet, we had to have dinner at midnight with room service. On the way back, the flight was delayed because of staff shortage; how unprofessional can this company be? We finally took off late and made it home at 3am instead of 11 am as planned! Bad Bad Bad! Flair? Never again! Never!

At first I was not sure about booking with this airline just because of the negative commentssss. I've been pretty happy and surprised how good our first experience was with Flair. For those used to travail in Europe, it's exactly the same service/plane/extra then Ryanair/EasyJet/Jet2. You get what you paid for. We had no issues with our bag (we only brought two full back packs), either the check in, boarding, plane. Both planes were on time and the staff were nice and friendly. The only small issue we had is that we had to pay twice our seat reservation for the return flight. I ask for a refund via the chat and they say they will refund via the original booking card (I just requested it, so I will see if I will receive my credit) but overall, everything was perfect. Keep in mind that you will not have a complimentary glass of wine or hot towels.

I love everything about Flair airlines. It felt like a personal assistant every step of the way. From checkin reminders to texts telling me what gate. Simply amazing and the price is fantastic. Highly recommend them.

They ask to bring the travel document and valid passport only
At the gate they did not let me in because I didn't have the proof of vaccination
I change my phone 5 mo a go and my proof was on the old phone
The vaccines expire after 6 mo
No body ask you anymore about your status when you see what happened to some vaccinated people
Basically they don't give you all the details before you fly
I lost 1000 $
Is like donation to this garbage air line

Flair website is your worst nightmare…2 of us spent days trying to book, each time we tried, price went up. Eventually booked thru 3 rd party. The information for 2 people was incorrect each time info was entered. Cannot speak to a person, just robot, phone lines tied up for hours. Multiple emails sending verification of input go unheeded. Can't imagine what will happen on flight day! Tickets already bought and paid for!

Disgusting, fraud, rude staff, supervisor is so rude, unprofessional. This airline should be banned. This is a scam. They are all bunch of idiots. Stay away from them. Will never use this airline. Supervisor Abigail Notre at Pearson airline does not know how to speak to customers. Very rude. She is basically a threat to us. Must be sacked from her job. She does not know what is the meaning of customer service. Even other staff is rude too. Unprofessional behaviour. Unethical business practice. Just charging for everything even it says cabin luggage is free. SCAM FRAUD.

I will NEVER use this airline again. It was absolute hell from start to finish. They have massive lines to check in, with everyone who gets up to the desk being asked to re-pack their bags right there. So everyone's really stressed with all their belongings out all over the place right from the get go. When you finally get up to the desk, they threaten to charge you for checking in, and say you can avoid this by using their check-in app. So you have to stand off to the side and struggle with this app that absolutely does not work. They charge $80 to check a bag, and they also charge you for your carry on bags, which they invariably make you unpack and re-pack so they can fit into these ridiculously small test compartments. I had a flight with a layover in Vancouver, and they made me pay that $80 twice because it was a long layover. At the gate, it's the same story. Everyone stressed out, being forced to pay extra fees, unpacking and repacking. On the flight, you don't even get water.

Flair's advertised low fares can be deceiving, as they often employ questionable marketing tactics to attract more passengers and then hit them with additional charges during the boarding process. These additional fees are often related to luggage that supposedly doesn't meet their specifications, even if you're carrying a small bag. It's essential to exercise extra caution when flying from Abbotsford airport, as the crew there has a reputation for being unprofessional and seemingly intent on extracting more money from passengers by claiming that their personal items don't fit within their measuring tools. When passengers attempt to voice their concerns or complaints, they are often met with disrespectful behavior from the airline staff.

So, what it really means a 'low fare' with Flair airlines? Very high probability your checked luggage will be lost and never returned to you. Mine was lost on the flight coming from Montreal to Vancouver. It's been 19 days now, and they still can't localize it. Four other passengers of that same flight lost there luggage as well. If you ever decide to travel with this company, make sure you have no checked luggage, only hand luggage.