Flair Airlines

I was about to fly with Flair but my flight was delayed twice then finally cancelled without anybody from Flair to tell us what is going on. I only found out the alleged reason after I filed a compensation. They gave me two conflicting reasons why the flight was delayed. One is, they admit their fault so I am eligible and two is safety reason which means I am not eligible for compensation. The next time you book a flight, think twice. Either you want a nightmare or you want a success.

Purchase time they allow 8kg but, we are three person Toronto to Vancouver they charge 77.97. Vancouver to Toronto they 233.10. That we talk to manager but she is too rude and very bad attitude. Same size and weight, different charge. Really its very very bad experience

Flight cancelled and automatically rebooked for six days later. Three hours on hold with customer service and the best they could do was two days later. Supposedly giving us hotel vouchers for all nights. First night came through but we were told we had to contact customer service AGAIN the next day. Five customer service agents, three chats, five useless texts and 14 hours later they sent a voucher for the wrong hotel! Their customer service is BEYOND USELESS! Save yourself the frustration - the money saved isn't worth it. If they cancel tomorrow night's flight I will go balistic!

Missed two consecutive flights, first one was due to unforeseen circumstances and second one they closed the gate as we were trying to board…said no refund for either flight

We were trying so hard to get to Ottawa for a funeral

I found the people working extremely rude, unprofessional and completely unsympathetic.

@FlairAirlines Return flight was canceled, Jan 2023, from Kitchner to Toronto, and we were not notified nor compensated for accommodation or meals. Promised $2500 in 30 business days, now it is March and nothing! Given run around and no compensation. Do not *******@FlairAirlines

They promised us a refund because we had to check 3 bags and it was. Almost 1000$ to check them. We called.in well.in advance they said it was no problem and approved it. It's a month later and they owe me over 1000$ no refund received. They do not return emails or answer the phone. I will likely have to go to small claims court if I want to see my money. They are a dishonest bunch of lying theves. Buyer beware, they will rip you off. Horrible conpany.

Flair Airlines left my family and I stranded in Fort Laurendale with no support. Our flight got canceled last minute to go back home to Ottawa via email and they only thing they could do is rebook our flights 8 days later. No compensation, hotel voucher absolutely no support. They gave us the run around by asking us to email they claim department but nobody from Flair would follow up with us. We had to at our own expensive book a rerun flight 2 days later at crazy high price ($4k). Cost of hotel, food and transportation was at our cost. We have called and emailed the airline and no return calls or emails.

Do yourself a favour don't book with Flair Airline it's not worth it.

Worst experience - booked in advance and planned my vacation around it and they changed my flight without notifying me - my original flight was at 6 am and they wanted me there at 3 am (3 hours prior for a domestic flight). Guess what? They changed the flight time without notifying me or confirming that I was notified.

Furthermore, they sell you leg room but all seats are the same - they sell you for carry-on but end up checking the bag...you have to pay for onboard entertainment and snacks - instant coffee $3.50 for 8ozcup...on and on...

I books a flight from YLW to YYC return through cheapo air. MUST check in on line. During check in process, I find I can ONLY bring ONE carry on item: my purse. So I add a checked bag to my flight. Site says fee is $49. The purchase does not go through. I contact customer service & after one hour trying to purchase that checked bag, I get charged $56.70. I am probably going to have the same issues with my return flight. I will NEVER fly Flair Air again.
PS: Was not able to copy/paste confirmation email address.

Flair has been extremely unreliable and not worth the price. Flair has a hidden price tag, and that currency is time and stress. They will consistently delay your flights, rebook and cancel flights, and offer bare minimum compensation. Even after offering compensation, they find workarounds to not pay the customers and to be a general inconvenience.

Ive had two flights cancelled from them before departure, out of nowhere, boom an email, ur flights cancelled. And i had to book myself other flights to get to my destination. Several delayed. Lost time, lost money, DONT think youllbe the exception, DONT book with them, dont take ur chances

Booked 2 tickets with Flair Air and they use edreams as a "travel agent" type service. Eventhough our flight was cancelled by Flair Air, and the only alternative to re-book was 4 days later, we weren't given a full refund for the cost of the tickets. When I inquired about this I was told edreams charges a mediation fee. They didn't do anything to represent me so why do I have to pay $63 when the airline cancelled the flight, not me. Not worth the hassle and time to learn this garbage reason as well as being out $$ on a flight I couldn't reasonably reschedule with this airline. Never again

I got an e-mail today saying that my flight from Edmonton to Montreal tomorrow had a changed departure time from 0730h to 1210h. I engaged the chat bot which ultimately could not help me with my question as to why the departure time had changed. I was connected with an agent who also was useless with the answer. I will fly West Jet from now on. A previous flight I took with Flair was delayed twice. They suck.

Unable to access my booking online so I called wait for almost 80-90 min, Then Customer service person assure me that I can see my bookings and add bags 15 days before departure. I wait and try again 12th day before departure still not able to see my booking online. I called them again as If you are not able to add bags or unable to check in they will charge extra for those, Call them 2nd time and wait another 80 min to talk to some one as I try leaving my number 2 days before but no one called back.
In short they are failed to provide service which they commit for but never ever compensate their customers for their time and hassle if their system are not working properly, This is not the way we operate in Canada. Atleast they should offer me some thing like a checked bag.

I booked a flight on flair airlines and when i checked the flight status, it was said that it's comercially cancelled. And i could not contact them. They did not do refund. Never book on Flair Airlines ever!

They told me to fly with covid for a custody exchange which needed to happend on a certain date rather then let me change the name on the ticket to my wife's name and let her go. It took more time and resources to avoid changing a name on a domestic ticket ( which I have done through other airlines) then I would have to just change the name and move forward.

Worst flight I ever took. We were supposed to leave from Ottawa (this is why we selected Flair). After buying the tickets, we received a notice indicating the flight we booked was to leave from Montreal instead of Ottawa! We had to take the train, at our own expense, to go to Montréal to take the flight. On that flight, there was no tablet, no pouch, absolutely nowhere to put our water bottles (the do not have water on board of this plane... how cheap can you get!). The supposedly application to access menu or view movies was not working: No Wi-Fi on board! In 2024? How cheap can they be? Most annoying flight we ever did! We landed in Cancun much later than expected, causing loosing one evening at the resort, arriving too late for restaurant or buffet, we had to have dinner at midnight with room service. On the way back, the flight was delayed because of staff shortage; how unprofessional can this company be? We finally took off late and made it home at 3am instead of 11 am as planned! Bad Bad Bad! Flair? Never again! Never!

Recently my wife took her first, and last Flair flight. Attempted to change the return dates. Was first advised to check with agent. They say they no longer can do this, but go on line. On line portal was not accessible. Then spoke with "chat". Was advsed my wife would not to send photo id, signed etc. This was ridicolous, considering she was at the destination, but had no computer access. Ultimately took the original flight, which was 3 hours delayed. Conversations with "chat" extended over three hours, which was much longer then the actual flight, but resulted in no reolution.

I booked a flight through Cheepoair for Flair air in Dec. The flight was June 29/18. Got to the airport and flight was cancelled a month before. No one contacted me. Flair AIr said they contacted their customers. They said they also contacted third party agents. Cheepoair told me they were never informed of the change. I met another person at the airport with the same problem. The Flairair representative informed me that there were a lot of people that day with the same situation. That to me confirms FlairAir did not contact anybody. I had to book another flight at a much higher price. I contacted them for a refund last week and still have not heard anything from them. UPDATE. As soon s I sent this review in I got an email from Flairair telling me they will send a refund cheque.

Terrible. Do NOT recommend. Lack of communication, transparency, support. Cancelled flight well after take-off time. No one to help passengers make new arrangements (including children, elderly and people with limited mobility).

Our flight today (Sat Jan 29) was supposed to board at 12:35. We got text messages saying to bord. Airport and website showed Flight "on time". No boarding. Finally at 13:20 when we were supposed to take off, we got verbal confirmation it was delayed. No announcement. Website now saying "16:20 departure on time". Our plane to Vancouver was now being used for their Cabo flight. We were shuffled to a different gate so Cabo passengers could board. Then sent to another occupied gate. Then back to the second gate again. Finally at 13:51 pm, an email saying flight cancelled, still No announcement at airport. No help from staff, they said to call customer call centre. Next Flair flight on Tuesday - 3 days after original Saturday flight. Apparently this is common for Flair. Stay away. Don't know how they're allowed to continue operating