FedExReviews 2,891

Fedex keeps leaving delivered packages on the sidewalk and loading dock of our building in the middle of a city. They are often stolen and Fedex does not seem to care. I called to complain and the "customer service rep" said that it isn't their problem and hung up. Literally hung up and it patched me through to a survey on how I felt they managed my concern. Wow

I will make it simple and short. If you don't have to, then NEVER make any shipments through fed ex because you will always come upon a PROBLEM with them. UPS AND USPS is so much better and responsible.

You know the movie scenes where everyone is scrambling to shred documents? Well, I assume that's what every FedEx hub resembles; just a veritable sh*tshow. Every freaking package gets lost or broken or whatever the heck is happening since there is zero transparency on why I wait all day for a delivery, to just be "informed" around 10pm in the tracking there's been a delay and will be receiving my package a week later... or however long it takes to order a new one, right? Get your poop together, FedEx. It's not like you're brand new smh

I had two pairs road bike wheels, which were damaged. They went back to the manufacturer, from Mallorca to the UK. They were repaired and returned and Fedex were the company responsible for shipping. The package is now trapped in mainland Spain. A demand for duty, on wheels (my wheels) that have already had duty paid on them, are trapped in the system. I drove from Pollenca to Palma as there is no telephone number to call. This depot contacted Fedex on the mainland and they sent an email, demanding €1000+ duty. There was a number to call on this email (so they do have telephones) and I called the number. They cannot deal with this on the telephone and it has been referred to another department by email? I need these wheels (my wheels) for my business and will probably now have to fly to the UK, purchase two sets of wheels and bring them back over to Mallorca. What an absolute shambles and I can see why your ratings are so low.

I pay for express shipping to Los Ángeles local shipping will take one day they change address they said I requested the worthless company I wish they go out of Bussines

This company has the laziest employees. Advice to Roots and Fossil don't use this company they will drag you down.

I really hate fed ex to be honest I have bought several things through them and I have still not received my items it's been 2 months waiting on my packages. Truly suck.

If you live in apartment do not ever use Fed Ex. I was waiting in my mail room for hours for about 5 days for a text book that I kept getting updates that they tried to deliver. They never even got out. I live in a secure building, with secure boxes that I pay for to put important things in.No one even came to the mail room. I got a notice that they tried 3 times, after customer service said two of them were driver error, one they never showed up. I have a camera on balcony that points to the front of my building. Customer service was horrific. There was a language barrier 5 out of the 6 times I called. They were not truthful with me and I will not use them again.My Wife uses them at her company and she refuses to use them after all that they did with my order.Go to a more honest company. This one is not nice and dishonest.

As a reliable shipper, FED EX is a disaster, period! In the last 6 months, I have shipped or was on the receiving end of approximately ten packages, MAJOR issues occurred on 50% of the shipments. Most commonly they had NO IDEA when they were going to deliver my package or why the package was in it's current location, sometimes on the other side of the United Stares from its destination! The only way I could get the package moving is to file a FILE LOST PACKAGE REPORT. Suddenly the package appears in the system. Interesting.
I'm through, I no longer ship with FED-EX personally and on any shipments made to me, I request FED-EX NOT BE CHOSEN AS THE SHIPPER!
This company (FED-EX) which "Invented" this type of shipping method, is now at the BOTTOM of their industry, and they don't seem to CARE. Goodbye FED-EX.

Every time I order something and Fed ex is the carrier it's late or gets lost in the mail. Please stop using this carrier so they will go away.

The label on my package is addressed to my home address. My 38lb package was left 3/4 of a mile at the top of the road on the mail box stand. Over night in the rain and snow. When I tracked the package all it said was delivered to my town. Not my physical address. I am elderly and decided to check the mail box stand and there I found the package torn, wet, and in very poor condition. I had to slide it into my car and transport it home. No thanks to the lazy FedEx delivery. This has happened to several others in our rural area. What a shame. STOP USING FEDEX!

Fedex was scheduled to deliver immune supressed patient, life saving drugs on march 1st 2022
We waited all day to receive the pkg because it requires a signature. It never came. We called and were told they didn't think we were home so they did not delivery, but would be back the next day. They lied, and no one came. I called and they apologized and said it would come the next day. It did NOT
Finally late the 3rd day my overnight life saving RX arrived
This is unacceptable. The first guy should have left a note, or called us by phone, or went to the other door we have 2 front entrances
They should always leave a door tag according to their policy

I was suppose to get my package today(03/05/2022) at 8:30am in the morning that delay till 12:00pm. Driver came and didn't deliver the package. I was home, driver didn't both to call us. I got message stating deliver was attempted unsuccessful. I called customer service, no help they said I have to wait for next business day. Why should I wait? It wasn't my fault that driver did bother to call or look for the apartment door. I was calling fedex every single day. Everyone in CS was giving me answer that I will receive my package. Still I haven't receive my package. Such a bad service.

I don't give it a lower score because is not possible this people do not know what they are doing what a useless company I pay expedite shipping so a driver can come not even attempt to open the gate of my gated community then tell me he doesn't have the package and lie saying his a special fedex and that fedex ground was coming later when I showed him the tracking and stated that he was suppose to have it he said oh well and left then when you try to call fedex guess what! You can't even get an agent, what a joke of a company, so you pay extra to get your stuff quicker and they have incompetent employees that don't even know how to use a scanning card to open a gate and don't even attempt to make deliveries properly, the guy came twice because he had read other packages wrong I mean what a joke

Have been waiting for a delivery for over two weeks shows out for delivery each day later that day schedule for next business day have filled three complaints with someone who barely speaks English with no help next time UPS

This is the worst most helpless feeling you could possibly have. My recently deceasd mother left me pricless fragile items. I took the care needed wrapped everything individually lined the boxes in bubble wrap and towels had fragile stickers more then once on every box. I shipped 14 boxes with FedEx and only recieved 10 and all of my fragile items are broken. ALL OF THEM. I put a claim in. But I'm sure it will be to no avail. The pain is like I lost my mother all over again.

First off lazy stupid cant read a map. Stupid late on all orders. Many times destroying my stuff. Shiping all the states when i am right next door. I hate fedxx *******%. Useless company. Out source to india call center cant get nothing done no strait answers. Bla bla bla we dont know. All they do is $#*! block the company from liability... sucks bad

I had a ground package delivered to me by FEDEX and from my understanding there ground packages are handle by a private company but use a FEDEX truck and the drivers are all dressed in FEDEX apparel.

Driver brings package into my business and i noticed box was torn open about18 inches wanted driver to put in his hand held computer open box just in case something was missing little did i know the driver couldn't speak ENGLISH so i took pictures of the open box and of the driver showing him leaving it in my showroom.
I than proceeded back to my office and driver walked outside to get back in his FEDEX truck when i noticed on my security system he proceeded back into my showroom and took my package and i have been calling FEDEX for now 3 days and getting the run around and still don't have my package which contains a part for my customer, I find this do be so unprofessional from FEDEX stand point of them allowing there out source VENDORS to have people delivering packages that cant speak ENGLISH all of this action was recorded on my security system
FEDEX Tacking# ************** Case# C******* Id# GUARC 2/1/2022 Drake hope this information is helpful for FEDEX

It's simple. My last two experiences with Fedex has been HORRIBLE. The packages are always and damaged. I just purchased something from Wal-Mart and it's being shipped by Fedex and again the package is delayed and no date given as to when I will receive my package.