FedExReviews 2,890

My order was supposed to arrive on Thursday since I paid for it but it didn't. I called Fedex customer service and I spoke to a guy who told me that the package is still in Japan and since, it was international he transferred me and I then spoke to a lady who then told me that my order is still in China and not in Japan. So, now I'm thinking WTF! They don't even know where my package is. I called customer again, this time they said that it was in Japan for 4 days and they don't know why it hasn't shipped out yet. Fedex customer service is incompetent. Fedex- Since its inception in 1973, FedEx has been focused on ripping people and delivering horrible customer service, and we will continue to do so due to our lobbying and connections with politicians who we pay regularly.

Ordered online for just over $20.00. I was skeptical about the quality and the card thickness. I did not want the cheap flimsy card stock. My order was received yesterday and the custom graphics I sent and matte finish with logo are SUPERIOR. Card thickness is thicker than the business cards I received from my local printer a few years back. For price, speed, and quality FEDEX has won my future business. A+

I ordered an item at the beginning of this month.The item was picked up from the shipper by Fedex on 11th April 2017. On 12th April after being in the hands of Fedex something happened to my package, not sure what but they put weather delay on the tracking number. I was told that I needed to contact the shipper as FedEx was not accountable to me, and you guessed it, the shipper said its FedEx 's responsibility. Today is 26 April 2017 apparently we are still having bad weather in Illinois and I have no resolution. Shame on you Fedex.
C. Castro

Just horrible customer service. Had a package that was suppose to be delivered. Was in the shower the 1st day they missed me 2nd day i was checking tracking information and at 9:30 am there was an event saying they missed me at 11:30 that afternoon. Which was 2 hours later. And i was watching the door untill all moring till i got that message. Didnt get it till tuesday because sunday and monday are non delivery days. They need boycoted till they can adjust their service model.

FedEx often delivers packages sent to me to the wrong address. I have tried to correct the issue by filing 3 complaints, but the problem persists. It gets fixed for a few months after I file a complaint and then they start misdelivering again. They are the only delivery company that misdelivers my packages. All others get the address right. I get the sense that something is wrong in their system, but will not be fixed. The customer service representative I spoke to could not find my complaints in their system. He tried to make excuses for the persistent problem - maybe it was a new driver, maybe the complaint was filed with FedEx Express and this was a package sent with another branch (service) of the company... I get a sense that there is little or no accountability for the quality of customer service they provide. I would not use them. Unfortunately, I cannot choose the carrier when I order goods online...:-(

My wife and I were expecting a very urgent and important package. Despite the fact that we stayed home all day waiting for the fedex delivery guy, the package never arrived. Later that day we saw "sorry we missed you" paper in the mailbox. We called fedex and asked to redeliver the next day. The same thing happened the next day, except that in addition to that the delivery guy even rang our apt. Number to buzz him in. We buzzed him in and were waiting for him to come up and once again he never showed up. Next thing we know, we see another "sorry we missed you" paper in our mailbox. The guy was too lazy to come up to the 2nd floor. This was extremely annoying and inefficient. Eventually we had to go to the fedex office in person to pick it up.
Our location: Bay Ridge, Brooklyn, USA

If you want to pay 3x the price, even with a merchant account, and be sure that your package arrives damaged, because they kick around their packages, then be sure to use FedEx. Also, you will never receive reimbursement to a damage claim, ever, under any circumstance will they do that. Absolutely the worst shipping provider I have ever used - I've used shipment services both personally and commercially for large accounts that handle hundreds of shipments a day. FedEx is THE WORST PROVIDER. DO NOT USE FEDEX UNDER ANY CIRCUMSTANCE.

Fed ex is about the worst logistics type of company i have ever had the displeasure of hiring to do a simple job Here is my story i ordered a item from east coast and tracked it till it made it to my town... the facility is like 5 minutes from my home... expecting it the next day i checked on it only to find out it was now in kent washington 150 miles north and was being handed off to DHL for some damn reason im not sure why...
My complaint is now we have added 4 more days till i finally get item
Does it make any sense to carry a package a extra 300 miles after it was 5 miles away half a week ago... And fedex is who got hired to do job so why is dhl handling my item... thats not who i paid to deliver item. I say support our own usps. Cause they do it right and quicker than this joke of a outfit called fed ex
Fedex im fed up with you and i hope your bad system causes total failure and you guys just dissapear into the haze
Goodbye fed ex i will never call upon you ever again

It was a Christmas gift to my wife, quite expensive made-to-order art tool, found only in US. Ordered in advance it arrived to my BONGO account just in time. I got nice pics of the item, that was great. I paid on-line the shipment to France where I live and was really happy when I saw the expecting arrival date as Dec 16th. Everything was easy and fast. But wait
Next day my bank said the payment was successfully cancelled. I called Bongo for explanations. The person didnt know why they cancelled, as they usually didnt explain (who they?). He promised to check and get back to me (of course, he did not). I thought that I used my Russian credit card while in France, that might cause the alarm. I gave it another try and paid with my French card. The delivery date became Dec 19th, ok, still enough time before Christmas
After one hour Bongo blocked my account I called them again. The person said they might found something suspicious in my activity and blocked my account.
Well, I opened a ticket asking to reopen my account and provided all proofs of my identity, my address and even a copy of my credit card I used for the payment. No response. When I called them again it was said that they usually dont reopen accounts. The only option was to ask the e-shop to send a return label then Bongo could send the product back to e-shop. If not, after 30 days they destroy the parcel. What the hell?
Your NAME on the box you ALREADY purchased, your NAME in the shipping address and payment by your NAMED credit card may look so suspicious to Bongo that they block you.
Their member service is absolutely not professional and looks totally disconnected from the rest of the company (outsourced?). They always refer to some magic they.
Think twice when choosing them. This is worse than a lottery. In a lottery you at least know the rules.
Now I am negotiating with the vendor about this return label and feel totally defrauded.
Merry Christmas, Bongo/Fedex!

Kentucky does have some antiquated laws regarding alcohol shipments due to the bourbon lobbyists in Frankfort; however the law does state that Kentucky residents may ship wine to themselves at their homes or businesses. Yet, despite this being legal there is someone in a position of power at the Jeffersonville, IN station (that happens to be the gatekeeper into Louisville area of Kentucky) that has a major issue with alcohol and will not allow it to be delivered through his station. This person has lied and said that the sending party (myself?) had recalled the package as it was shipped in error, then when sending a second time lied and said that the package was an "improper shipment" and returned again. When I pressed for the true detail of why this package could not be delivered to me this person lied and said a revised law went into effect last Thursday (if so then why did he refuse to deliver a package last Tuesday?) that prohibits any shipment of alcohol into Kentucky. There is not a "new law" nor was the package recalled. FedEx needs to get to the bottom of employees pushing personal views and vendettas based on personal and/or religious beliefs upon the paying clients of FedEx. I'm certain UPS will be happy to accept my business from now on.