FedEx Reviews Summary
The reviews indicate a predominantly negative perception of the company's reputation, particularly regarding its delivery services. Customers frequently express frustration over significant delays, misdelivery of packages, and inadequate customer support, often describing the service as unreliable and unresponsive. Positive aspects are notably absent, with many reviewers highlighting a lack of accountability and poor communication from the company. This consistent pattern of dissatisfaction suggests a need for FedEx to address operational inefficiencies and enhance customer service practices to restore trust and improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
I don't why businesses would choose fedex for delivery. The idiot vendor I bought something from didn't give a choice, so I called fedex to deliver my pkg after 4pm, they said they'll make a note of it. They came in the morning and slapped a door tag. I called the # going through a chain of automated commands that took forever, and finally got a human and asked if they could redeliver after 4pm the next day. Human said he will pass on the message. Next day, got a voicemail that Fedex driver cannot be there after 4pm, so my package went back to the fedex office and I should go pick it up. REALLY? So now, I have to drive to the office to pick it up. What a business - we deliver on our own convenience - if you want your darn package, come to our office and pick it up. If you cannot make it at my requested time, couldn't you just TELL ME when I'm on the phone? I could have then asked if you could come to my office before 4pm. Bottom line is wasted a lot of time on the phone... waiting for a package... now I just have to go pick it up myself. DELIVERY service is a MISNOMER, the business is CENTRAL PICK UP SERVICE.
If you want your packages on time and without a lot of BS from their customer service which does not know a thing because the right hand does not know what the left hand is doing just use USPS. FedEx at best stinks and you can NOT trust whatever their customer service tells you.
Unacceptable service. It's obvious that they don't care whether or not you receive your delivery. Will never use them to ship again nor will I ever purchase from a company that uses them to deliver. They can't be trusted to do the job that you rely on them for.
My name is Tony and I have recently shipped a item out. I left the object at the rail, the lady told me to just leave it and she will scan it since there were a lot of people and it was about to close. The box had a label saying Lst-Rees Laser. I waited 3 weeks and the customer said they did not recieve it and the tracker said it was not moving. I went to complain and I told them that the item was $1,489.95 and they said that I should go to 696 E. Trimble to complain. When I went to this address they told me to go home and wait. They took my contact info and they still never called me back. I came again 6 weeks after to complain and they said the delivery guy did not pick it up. Do you think that any company would steal something? I don't know who would take my item. They did not even scan the box when I first came.(i think all employee stoler
Employees are trained to pass fault to customer. I have caught several customer service reps in lies. Forced them to come clean, then they still don't have answers to my questions. They talk over me, they jump forward to side track me but I still catch them in lies. I have closed my account due to my clientele being very unhappy with their shipments. PHUCK OFF FEDEX
I order online for 95% my shopping as I have cancer and cant lift much. I have a shunt in my brain and Im not supposed to lift over 5 pounds but my local FedEx man decides he will not carry my packages to my door no matter the white or sat there for at least me doing it and then was in the lap in the hospital over at my daughters staff was dropped and cracked needless to say I havent had a chance to open the rest to make sure it wasnt messed up have a very lazy FedEx man very upset and aggravated mad with FedEx FedEx is a sorry excuse for a human being place if you cant lift over 5 pounds you order dont have that shipped FedEx if you have a local FedEx guy like you have please for your health dont do it I live in West Virginia Im not trying to badmouth our FedEx gas there are some great guys out there and ladies but one I have I dont suggest ordering if you live in McDowell County of West Virginia because you would do his job because he just wants to stand there and look last Im sorry for being like this but I am so mad and aggravated and her cancer is no joke you hurt you stay in pain you live in pain I want to 33 radiation and 148 Kemos six brain surgeries go through the California three then you see how it feels to have to do somebody elses job what if the tumor in my brain bust? So please FedEx did your gas your ladies to do their job carry the package to the door I dont expect it to be carried in my home can you to do I have a re-activate the ranch right now is mature it be easier oatmeal and meet you please give your workers to do their part thank you for all the good help you have supplied have a wonderful holidays
I live in a midsize city with a population of a 100k but it services 200k with the sorounding area. Yet after one attempt I get a final notice saying my delivery has to be picked up at a location on the opposite side of town, when I get there its closed! Only open 1hr in the morning and 1hr in the evening, could they make it any more inconvenient?
Now I know to avoid online sellers who use this company, lesson learned.
Far too many good shipping companies out there to waste time on Fedex again.
Fedex lost half of the package we sent to an Embassy in Ottawa and the other half arrived in a pretty bad shape. They denied my claim saying that the package was not properly packed although that is not the case. We sent them a few pictures which were self explanatory but that did not matter to them.
We not use their services again.
They are the absolute worst! Both drivers and customer service have to meet the most incompetent ever! It must not take much to either be a driver or customer service rep! I've had nothing but trouble no matter if it's sending or receiving packages! I will never use their service for anything ever again I have medication delivered every month and I am changing my carrier immediately after this review!
I needed my passport to travel to the UK to study at University. A Hurricane hit Puerto Rico and Fedex refused to take an alternate route to my island which consequently caused me to miss my place at university. The costumer service showed no remorse and I have to go through the whole application process again next year.
They should be given negative star. For them I almost crashed my car. I transferred my packaged to FedEx facility to pick up. After that I called them and they said the package is there at the facility. When i go there, there was no facility. Now they are saying somebody signed that package and took it.
Fedex SMARTPOST is a waste of time and money and does not belong in a society in which things are available to the consumer cheaply and efficiently. Having Fedex in the name is completely misleading to the american public and someone should bring a class action lawsuit up against them because of them spending years building up the name Fedex a being a fast delivery and bait and switching you into this crap.
Here's my story: my package shipped on 08/22/2017@ 8:47 pm from Henderson CO, via Fedex SMARTPOST. Fedex says it will take until 09/02/2017 to get to it's destination in GA, 1578 miles away (that is 12 days). Which means that my package is traveling at 5.23 miles per hour. How could it possibly be that slow. Is it on a camel? Is there someone walking it to me? I don't understand what the problem is. I was never informed that my Fedex Smartpost delivery was actual this slow prior to my order I feel completely tricked into this shipping option that I never would have chosen.
In the future I will now go completely out of my way to insure that any item that I have shipped to me IS NEVER SENT BY Fedex or Fedex SMARTPOST, I will warn all of my friends and family and I will post on every social media outlet that I can find how crappy this service is. If it is the only option I will have to do without, it does not deserve to be paid for.
And your customer service agents are obnoxious robots.
Waited all day for my package but it was taken away after
An attempt to deliver it to my neighbor.
Called FedEx and spoke to 2 people I couldn't understand.
They said the local office would call me but no call
Came.
The local office number can't be given out to customers.
Terrible service.
Best service for FedEx. I am working in logistic and i send my courier through FedEx and he delivered my package next day. Best service for fedex... i am very happy using FedEx courier in my domestic shipment.
I was sent a parcel from Ukraine by fedex, but she was stuck in a memphis and no one can help me. I called them about a dozen times, but they can not figure out what's wrong
They sent my package to one site out an hr farther from where it was and back to the same office cant tell me why and didnt really care will never use fedex again
I paid a big fee for 2-day shipping. It came on day 3 (missed the event for which i needed it), the dsy after the website stated I would receive it by, and they refused to refund the shipping fee. They claimed the computer doesn't allow them to. They use VistaPrint on the backend so do yourself a favor and just cut out the middle man. They probably meant it would be 2 days for Vista Print after VP gets the order. They need to fix their website or stop offering "2 day" shipping!
You pay fedex to delivery a package and they take it to the post office to be delivered and the post office can, t find it. Never use them again the worst service ever. And still got no package delivered. Gomez
Never use FedEx! The worst service I ever met in my life! 5 days I was sitting at home and waiting package and every day spoke with costumer service but they just keep on telling me that package is coming then that they didn't find a house then that I was not at home. And finally I was chasing the FedEx car because driver whose number one of representatives gave me just said that he will be somewhere near my house (10 miles he thinks very close) going to their station so I just Had to meet him in the middle of highway with my baby in my hands (because I can't leave him in car alone) just to take my package! Horrible! Never send by FedEx! Use either USPS or UPS or DHL!
Everytime when I'm expecting a delivery from FedEx, I have to make an extra trip to Post office to get the package. They never deliver it to the address, and never do it on time. It happened to me more than 10 times with in past 3 years. Everytime they left the orange slip in the mailbox even without ringing the bell or knocking the door of my apartment. Sometimes they say the address is wrong and driver couldn't find the address. However UPS and USPS deliver mail and packages to the same address with no problems. I wonder those FedEx drivers know how to use the GPS or google maps. Very poor service.
About the Business
Shipping - Logistics Management - Supply Chain Management from FedEx Corporation: FedEx.com offers a complete suite of online services for shipment preparation, package tracking, shipment rates and tools tailored to the needs of international shippers...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members