FashionMia has a rating of 2.21 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FashionMia most frequently mention credit card, poor quality, and tracking number problems. FashionMia ranks 119th among Discount Clothing sites.
Proactively asks for customer feedback
Despite all the negative reviews concerning this services I came to understand that if you haven't give something a try don't just believe in what others are saying. Yeah, of a truth when I give FashionMia a try I came to experience an extraordinary customer service support, quality goods of the dresses and shoes I bought and with an amazing discount of price with a super fast delivery time. What a wonderful services, I proudly say thank you FashionMia for your superb delivery.
I bought a dress from FashionMia 7 years ago. It took a month to arrive, even with "expedited" shipping, customer service was extremely hard to get ahold of and no help, and when it finally did arrive it was nothing like the photo. It was far too small, and the quality was horrible. The neckline by the zipper was off, and the neckline also was nothing like the picture. When I tried to post a negative review on their website, even with pictures as proof to show what I was talking about, it was deleted. I don't trust the reviews on the website because they are obviously trying to hide the negative reviews so it looks like everyone likes their stuff. I'm including pictures if what it looked like in the photo on their website vs what I actually received.
I bought a dress from FashionMia 7 years ago. It took a month to arrive, even with "expedited" shipping, customer service was extremely hard to get ahold of and no help, and when it finally did arrive it was nothing like the photo. It was far too small, and the quality was horrible. The neckline by the zipper was off, and the neckline also was nothing like the picture. When I tried to post a negative review on their website, even with pictures as proof to show what I was talking about, it was deleted. I don't trust the reviews on the website because they are obviously trying to hide the negative reviews so it looks like everyone likes their stuff. I'm including pictures if what it looked like in the photo on their website vs what I actually received.
You left the following comment: As a business owner with customers to appease I am disappointed in this merchant. I found MIA through google and this was my very first order. Wrong items were sent through no fault of my own. Speaking with the customer service rep hoping to come up with a reasonable solution I requested half to be refunded. This doesn't count the shipping I've already paid. The rep countered $5 below what I asked for. Why? He didn't want to make this right. Therefore, I decided to return items no matter how much it will cost me because it's not about money at this point. It's now about principle. Learn to do good business and you will prosper. I will be submitting my review on other social media platforms.
You rated our customer service as bad.
Products used:
tops
I purchased three items. So far after at over 6 weeks I have only received one of the three items and I am sorely disappointed. The picture on the web shows it being lined with a grey fleece. The actual product has no interior lining. It's just the reverse side of the fabric which looks terrible! Additionally, there are so many conditions on the returns that I doubt I will get my money back. I'm advising anyone I know not to purchase from this site!
Tip for consumers:
Do not purchase from this site. Products are not as they appear!
Greatly inferior to the picture!
I ordered a few items back in March. My order was delayed until end of April (back log). When I finally did receive the sizes were not even close to "U.S. Sizes" and the material/workmanship... not so great. I returned the entire order in early May. After many emails and a bad review, I finally received my $ back. No I would not order from them again.
Ordered items in April, took until May to receive and the sizes were all way too small. Also the material & workmanship was terrible. I returned all the items in May and still have not received my refund! DO NOT BUY FROM THEM! 6/8/17
KS-Anaheim, CA
It was my first time to do online store shopping and itwas very impressive.the quality i got t fair price was the best. Will shop more in the future. Thank you
Dear customer,
Thanks for sharing your shopping experience here.
We're so happy to help you and will do our best to serve more people in future.
Thanks again and looking forward to your next shopping.
Best wishes,
Fashionmia
Hi All, I have placed the order for 6 dresses and I received 4 of them, and Its been more than a month and a hald... I called to the customer service number, it always goes voice ail, Sent many emails but no reply from them. I dont know how long they are going to take. Can Fashionmia team help there customer?
After the item returned, customer service doesn't reply my email anymore, try to avoid for refund? I had tried email, online chat. No one takes care.
Be warned, they now go by the name of Koalasnow.com. They are thieves and the coat I actually received almost 1 year later looked nothing like the photo. The embroidery that the jacket was supposed to have was instead laser-printed onto the fake velvet material. This is Halloween costume quality garbage with plastic buttons. Oh, and my great-grandma called... she wants her damn housecoat back.
Be it a party you plan to attend or office wear you are looking for! Or just plain casual dresses you plan to wear for a girls night out. I found this one stop shop to buy the dresses or shirts or blouses or outerwear. Love their collection to fit anybody's style. I'm glad I found this website and I'm in love with Fashionmia!
Glad you found that one and thank you for sharing
Great to know you are in love with our selections :)
These shoes are very nice, I liked them from the first moment I saw them and the best of all is that they are super comfortable, I really want to buy others, but it will be the next month I decide to visit this store again.
Without a doubt the worst clothes I've ordered online!
Purchased thru a FB ad for a company called Guyinn, who now claim to be going out of business. I'm attaching an image of their model pretending to wear these pants.
Ugly mustard yellow pants with literal plastic bag pockets and t-shirt thin material. The attached card suggests hand-wash only and drip dry, no kidding. I'd hate for them to melt in my dryer.
I was expecting a reasonable quality khaki but these aren't good enough to wear on a casual beach walk. Piss-poor stitching and construction, I didn't even bother trying them on. These are the kind of pants you'd use to paint a wall or clean out gutters. The quality is similar to those $5 Dollar Store buys. I can't stress it enough - THESE PANTS SUCK.
I'll definitely do more research the next time I purchase any clothing online.
Order at your own risk!
Tip for consumers:
That the clothing shown in the ad is not representative of the clothing received.
Products used:
Pants
After 17 days my orders (B******* and B*******) are still in the Process Status. When I wrote to the company they said I would have to pay extra shipping costs due to insurance. Never heard of such a thing. They already billed me for shipping on one order and the second qualified for FREE SHIPPING. I will be calling my Credit Card company and hopefully have their charges removed. They also don't wait till they ship the orders before billing your credit card. I placed the orders on May 1 and my card was debited the same day.
Dear Customer
Thank you for your order and sharing.
We are sorry to let you wait for such a long time.
We have checked this order and sent your order status to your email address, please check your inbox then let us know if anything you need our assistance:)
Thank you
FashionMia
My purchases of the dresses does not fit but customer service offered compensation or refund as alternatively. Is a relief that I do not lose the money. Thank you.
Thank you for your order and post
Happy to learn your problems have been settled :)
I doubt whether anyone can file a class action suit against this company. It's CHINA - no one has rights and they don't care if they honor anything they promise. The best thing we can do is spread the word so that NO ONE shops on their site.
Unfortunately some of my order came up far to small for my shape, but no problem. Just speak to office, and although sending back items is down to the shopper, customer service is absolutely brilliant, which makes you feel and trust that the customers wishes are uppermost in this companies ultimate goal. Will definitely be using them again, bearing in mind the sizing issues.
I would give them zero stars. The most horrific experience ordering online. Main issue: they won; t refund you back no matter what, they would even lie saying they did but they won; t send any money back.
Advice: block the money transfer even later based on the scamming
File a report with: www.econsumer.gov this will help the investigations against scam companies
Thank you.
Tip for consumers:
The worst experience i ever had on shopping online.
I have discovered Fashionmia through a Facebook advert and I am super glad that I have tried out this shopping site, The products are always of great quality and always as pictured on the site. Also the prices plus shipping are always cheap :). I love it!
Also they have a very good customer service, that can be easily reached and their replies are always helpful and polite.
This is what I call good value for money and excellent customer service. I highly recommend anyone who has never used this site to give it a try since I am sure they will not regret this.
The website is not up to date so many of the items are not actually available... when this happens they pretty much do what they want... I asked for a refund several times as they hadn't shipped any of the items and they just kept playing dumb. In the end they decided to replace one of the items that was not available with something else of their own choice and that I have never asked for... very bad customer service.
Ordered 1 item, now the website says they are closed 3 weeks for chinese new year. No response to emails. No way to get my money back. Order status has been ''processing'' for over a month. $20 lesson learned.
--update--
4 months later they have sent me a phishing email asking me to give them my paypal login in order to get my $20 refunded. That is correct: they are attempting to hack my paypal account. Very, very, VERY bad company
I really think this site is a scam... I ordered on Black Friday and still have not received my package... I have been given a tracking number that hasn't been updated in 2 weeks now and was told by email customer service that I just needed to wait since international shipments take time... That is crap! I work in shipping and I send things internationally all the time and things that need extra custom checks don't even take this long! Be careful buying from this company unless your want your winter jacket to be delivered in the spring!
I have been waiting since december 2017 for a refund. Many emails which Fashion Mia reply to but stall the refund. I won't shop on line anymore.
Dear Customer
Thank you for your order and post here, we are sorry for the inconvenience caused, would you please offer us your order number and the problem with your order to comment@orderplus.com so that we can confirm with relevant department quickly.
Thank you for your kind support and cooperation.
FashionMia
Fashionmia is the best online store have ever shopped with.it offers wide range of variety, timely delivery and also ensure customer is satisfied. Thank you
Dear customer,
Thanks for sharing your shopping experience here.
We're so happy to help you and will do our best to serve more people in future.
Thanks again and looking forward to your next shopping.
Best wishes,
Fashionmia
I wish I'd read the reviews first. The pictures looked so promising but what arrived (only 5 out of 10 items ordered - I know, stupid, huh?) were of such poor quality and so badly designed. I'll never wear any of them. Still trying to get my money back through PayPal. I thought they were an American company but from reading the reviews too late it seems they're Chinese. I pity the poor people working in the factory
If I could give this a 0 rating I would! I ordered over $260 of different clothing items. Everything has to be returned except 1 item. I advised them of that through numerous email that, by the way, never got returned. It took forever to get the address to mail these items back. Now at this point, it's been 3 months, trying to get their address to return them. I then get an email, they are only refunding me $153... WHAT! I advised them I am calling the Attorney General and getting a lawyer. I'm done with this horrid company! They should be shut down. Very sneaky, they lie, a very deceitful company!
FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.
Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at the prices you need. We are the affordable way to keep your style on trend year round.
For Modern, Irresistible, and Affordable clothing FashionMIA is your new favorite place to shop! Make every season a fashion statement by filling your cart with our high-quality fashion finds. Happy shopping!
We are sincerely sorry that you are not satisfied with this shopping experience. We are always working on improving our service.
We still expect your support in the near future, and I think you might find a better Fashionmia then.