The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to poor product quality and unreliable service. Many customers report receiving items that do not match online descriptions, including issues with sizing, materials, and overall craftsmanship. Additionally, the customer service approach is frequently criticized, with complaints about unresponsive support, difficulties in processing returns, and inadequate resolutions for issues. On a rare positive note, some customers express satisfaction with specific products and timely deliveries, but these instances are overshadowed by the prevalent negative experiences. Overall, a lack of transparency and accountability appears to be a central concern among customers.
This summary is generated by AI, based on text from customer reviews
I can spend hours just shopping on this site. The summer clothes are so beautiful. I am going to order probably all my summer clothes from fashionmia. Mandy from customer service was so excellent at helping me with some sizing issues. Customer service is so easy to communicate with. I tell allof my friends to check it out because the prices are fantastic!
Good job everyone!
This is my first experience with Fashion Mia, and i need to say I"m very impressed! I had previousley ordered some clothes for my 26 year old daughter from another company online. When the clothes arrived I was very dissaointed in the quality. I promptly returned them and tried again to order from another reasonably priced company online. When I found the Fashion Mia website and browsed through the selections I was very excited! Not only were the selections exactly what I was looking for but the prices were amazing. Nervous about the quality after my first experience I patiently waited for my order to arrive. I have only received one dress so far (the other one is on backorder) but it was absolutely adorable! I was so impressed with the quality and style. It exceeded my expectaions. My daughter loves the dress is looking forward to the next one to arrive. I think I have discovered my new favorite website for my daughters clothes. One thing to keep in mind however, the sizes run very small so I would recommend ordering one size up.
And here I now sit with the rest of you, disgusted with the product (which looks nothing like the same fabric, is longer than the picture, and is assembled/sewn together incorrectly that the front cannot be worn as it is show in the pictures. I bought this for my daughter for Christmas. It came in later but I expected that. She tried it on the same day. It is almost ball length on her (it was supposed to be just below the knees), and there is no way to wear the dress properly as it is sewn together backwards and tangled. I emailed fashionmia the same day. A week later I get a reply from 'Grace' that it will be more expensive for me to return to China but I could get coupons. Really? I'm not buying from you again. My daughter asked me where I bought it from and when I told her fashionmia, she said, "I could have saved you the money mom." It seems she had bought a dress from there a year ago and the same thing - it was sewn together poorly. The picture was not the same as the dress. They look totally different. Photoshop must be a department there. You pay essentially pay for nothing other than to toss a poorly made product into a Goodwill box because sending it back with all the hassles aren't worth more money out of pocket to you. I usually google stores and I could really kick myself in the pants for not doing it in this instance. NEVER BUY FROM FASHIONMIA... it's not worth the risk for you. The crap shoot is overall more likely you'll receive crap than anything you'd wear. Keep your hard earned money!
This is the response I received from FashionMia.
From: Mandy from Fashionmia.com [mailto:*******@mail177-31.suw61.mandrillapp.com] On Behalf Of Mandy from Fashionmia.com
Hello,
Sorry for my late reply. We had a holiday in these days and i came back office today.
Thank you for your order, but we are sincerely sorry to inform you the size problem since there might be some differences between Chinese size and US size.
According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging.
If you want to send the items back, the return-shipping fee, which is costly in some cases, needs to be afforded by yourself. So we do suggest that you keep the items and give them to someone else who may fit into them.
A coupon will be offered to you as a compensation for your future purchase.
What do you think?
Best regards,
Mandy
Customer Service Team
www.fashionmia.com
Everything was better than expected. The clothes were neatly packed, no wrinkles. The quality was great, especially considering the price. Shipping was pretty fast. I did order a size up. I am 5'2 and I weigh 125lbs. I ordered large. I did have a question about my order and received a response from Mandy within 24 hours.
Thanks for your review, we are glad that you had a good experience with us.
I ordered a jacket from FashionMia and it was exactly what I wanted. The size was a bit small for me, however, the customer service helped me to get the product that I wanted without any inconvenience. I will certainly buy from them again.
I so wish I had read these reviews before ordering as the dresses and coats are such a big disappointment.
Basically, the sizes are all wrong as they are made for midgets - way too small. The quality is appalling and terrible as the material is so cheap and tends to be used for cheap costumes. The quality of the finishing is terrible too and the dresses are not lined. The website and photographs are very very misleading.
Customer service is non existent. I sent email to service@ fashiomia.com and asked to return the goods. Eventually I received an email from Alex on the customer service team requesting my order number. I promptly replied only to find that my email is being blocked by their server.
The other issue is that when you want to return your order then you have to pay the postage and shipping and this will probably work out more expensive than the original order. This is totally a scam.
I just want to return the goods and get my money back! I subscribe to the Which magazine and I will be notifying about this site. Also I will be contacting PayPal to notify them about this site too..
I have been very satisfied with their small prices, retro looking clothes. One of the dress I ordered was not fitting me though but the customer service followed up with me and helped me getting satisfaction
How to retune the coat? Bad quality! Bad material.
Teenage size! Weight short 230g than they listed, Shoulder short 3 cm, bust short 8cm, length sort 9cm.
90% off? What a joke?
After contacted to customer service, they off me $8 back to my account. Today they off me $15 retune.
I want my money back. I won't take it if the coat is free.
You ruining the reputations of all "made in China" and all Chinese online vendors.
Hello, sorry for the inconvenience. I believe us customer service will help you, if you send us email by service@fashionmia.com
If I could give no stars I would. These guys are bad, if I hadn't paid via PayPal, I would never have got my money back.
My order was showing as processing for 2 months. Having allowed ample time, I decided to contact them via their webpage. Overnight my order had totally vanished from their website and I'd received no reply!
I did go to PayPal resolution page and they leave you a msg to contact them via email with any problems before opening a dispute. I thought I'd do the correct thing and send them an email. Almost immediately got an email back asking from them asking for PayPal transaction ID. Weird, considering I'd sent a screenshot of the transaction along with my email. Nothing heard back so I opened a dispute directly with PayPal. The following day money was back in my account.
Imagine not paying via PayPal... first they disappear my order off their website, and from other reviews I've read on the internet there's no easy way to contact them directly, apart from email.
Do yourself a favour, these guys are
Amazing service and amazing items in stock. My mother and I have ordered from there and we love it. My size was different, but the company is taking care of that very well. Never seen such a good and cooperative online company.
Hello, we are glad that you had a great experience with us, hoping for your next order.
Items look completely different than photos and terrible quality. Completely unhappy with orders and will not order ever again. Only received half of order thus far and am sorry I ordered so many items. Black dress shows sleeves to elbows, but one I received has short sleeves and is also cheap disgusting material (that Halloween costumes are made of). A striped hooded dress is shown to be to the knees, but comes extremely short, right below my underwear - huge difference. Also cheap material. Black jacket looks great in the photos on the website, but flairs out too much and does not look good. Beige long trench coat is horrible, cheap quality and will not be worn at all. The four items I received will be going in the trash. Terrible, terrible. Never again. The photos do not match the products received.
I bought 2 dresses and I got them yesterday. They don't even look like de picture. The quality is awful, very, very poor. It never happened to me something like this. One dress doesn't even have any label. They look like they are made by somebody who doesn't know anything about tailoring. How can they sale something like this? I feel like I was robbed. Shame!
Hello, sorry for the inconvenience caused, i believe our customer service will help you, if you send us email.
Mandy has been very helpful through my process of return. Very pleasant and excellent customer service
I ordered 3 shirts and 1 pair of pants. Paid extra for express 2-5 day shipping. 30 days later, I received the 3 shirts, and they were very poorly made. I still have not received the pants; they still say "processing ". Should have read the reviews before I ordered, but I was so excited about the discounted prices. Cheap costs, cheap product. The labels are all in Chinese, and have no how-to care information. I am honestly afraid to wash them because I feel like they will fall apart.
Your items will never ship until you inquire about why they are stuck in processing. It will take days for them to respond. You will be told some items are ready to ship. Few days later you will recieve email saying the final items have been cancelled by their collegues. They offer cash coupons which amounts to in store credit. In my case when asked if i would accept that and I replied "no" They email now comes back undeliverable. The same email I had been replying to for all other inquires. This company is a scam. At this point it has been over 1 month and I do not have any items orders or any refunds. Unfortunately, I read reviews after I ordered. There were many reviews on many site same exact story.
I ordered 3 dresses and got a disaster of clothes i cant believe it the dresses where totally bad.
Hello, sorry you had a bad experience with us, but i believe that you get what you pay for
Ordered a coat from them and took forever to come. Then when I got it was not the same coat I saw online. I asked for a 3xL and I got a coat that fits a petite women. It was not great quality at all. Looks like a 12 year starting to sew made the coat. It was not a heavy coat at all was like a spring sweater. Horrible will not order from there again. I rate a 1 but I really didn't even think they deserve that.
I ordered 4 dresses on 13th December 2015.
The website says delivery between 5-10 days. I still have Not received them.
This is my first time ordering with them. I won't be ordering again.
Would not recommend this site.
It took 3 1/2 months to get my order. I live in Alberta Canada and placed an email order in Nove/15. Got first piece in Jan/16. Last 2 items second week in Feb/16. Items ordered I would not put in a bargain bin at Salvation Army they were so badly sewn threads hanging off of seams, uneven hemlines and material was so thin a window screen has more coverage. I sincerely hope you have better luck than I did.
Answer: Dear carlo, i have checked your order no, it shows that your order was delivered by 2 packages separately. All of them are delivered. If you still did not get it, pls just inform us!
Answer: A: Do not be fooled by good reviews. These clothes are absolute junk and no matter what your size you will be wasting your money if you choose to spend it on FashionMia's inferior, cheaply made clothes that look nothing, in real life, like the picture on the website. Oh and btw, my order too 3 months to get to me and when it did, two of the items fell apart at the seams as I took them gently from the bag they were shipped in. My best advise, forget their name and PLEASE DO NOT ORDER FROM FASHIONMIA
Answer: Dont buy from this company
Answer: Fashion Mia took months for my order to arrive. Cheap, flimsy material. No tags. One blouse I bought, I couldn't even fit it over my head. Donating to Goodwill. What a scam.
Answer: At this point you might wait to get your order and then if not right then send back. It is going to cost alot of $ to return items because they go back to China and it is very EXPENSIVE! Good luck! It was a Nightmare for me!
Answer: Cancel. My advice is to just cancel. They haven't shipped their garbage yet, so if it's not too late, it's your best bet. The quality is the worst and they are extremely rude and unhelpful. If it's too late dispute directly with your credit card company or PayPal (whichever you used)
Answer: Don't buy anything from them You will Never get it and they will keep telling you to be patient. This company is in China and so it is very difficult to do anything once they get your money. Check out other sites to purchase clothes and first and foremost read reviews online before purchasing. That was my lesson I took from this horrible experience.
Answer: Yes. This Company and their "products" are in China. The shipping cost to return merchandise is the purchaser's responsibility and is often equal to the cost of what your purchased. I chose to take a $15.00 refund instead of Paying full postage to return the merchandise in order to get a refund. In order words it would have cost me $30 to receive of refund of $30. I hope you are satisfied with your purchase. I WILL NEVER ORDER FROM THEM AGAIN!
Answer: The quality is beyond bad, unwearable. Child labor I presume. AWFUL! Awful. Did I say awful?
Answer: It was impossible for me to find a phone number for them. I sent all questions I had to their email. They responded usually within 24 hours, however never quite answered any of my questions or concerns. Then they slapped a bogus tracking number on my order and have not responded to a single email since 12/21/15. Still no order received or even able to track. They are a sad joke on me.
FashionMIA is your online stop for Modern, Irresistible, and Affordable women’s clothing. Never before has dressing yourself been so easy. Our carefully curated selection of apparel, accessories, and outerwear are always on trend and always available at the web’s best prices. Fashion MIA is dedicated to delivering high-quality clothing to women that will make them look and feel their best. We believe every woman has the right to dress well, and shouldn’t have to spend a lot to love how she looks. We make it easy to wear outfits you love every day, giving you the confidence to take on the world!
Our online store is filled with the season’s hottest trends, available in all sizes. Our Plus Size selection offers the same stylish threads so every woman can show off their fashionable side.
Every time you visit FashionMIA you’ll find great sales on our already unbelievable prices. Fashion meets friendly finances right here. Get the great clothes you deserve at the prices you need. We are the affordable way to keep your style on trend year round.
For Modern, Irresistible, and Affordable clothing FashionMIA is your new favorite place to shop! Make every season a fashion statement by filling your cart with our high-quality fashion finds. Happy shopping!
Hello, we are glad that you like our clothes. For your convenience, i advise you that tell our customer service the details of your measurement, they will recommend the right size.