FareGeek

A friend tried to book a flight on-line using an international credit card but they wouldn't process it without him photocopying the front and back of the card and faxing it to a number, which is a no-no. So he asked me if I would book the flight for him, which I did, and then he got an e-mail asking for the same thing from me, along with a copy of my driver's licence, home address, age, and signature FAXED to a number. Too much information is being requested and on checking with Mastercard, they advised that under no circumstances should this information ever be provided by fax, and even though I did not provide it, they cancelled my credit card and will be replacing it. BEWARE OF THIS COMPANY AS THEY ARE LIKELY SELLING THE INFORMATION TO OTHERS FOR SINISTER PURPOSES.

I booked on fare geek several weeks prior to my expected departure. Exactly 1 week before I was set to leave I received an e-mail from them saying my flight was cancelled. Upon calling customer service to find out why, I sat on hold for 35 minutes and ended up speaking to someone who apparently has no control over their bookings. From the conversation, I learned than the price that they had advertised on the site, the price I purchased at was not available. They said they do not charge our cards until the ticket is issued, in that time period the price had changed to the tune of DOUBLE. So, my $774 dollar fare turned into a $1500 fare, quite literally. They informed me that they had contacted me regarding the price change of which I received no contact, nothing on the answering machine, nothing in my e-mail at all. They insisted that they had, and I was obviously wrong. They also noted that they were not in control of the fare prices. Why would they confirm my cost then, send me a confirmation e-mail and then try to tell me that their confirmation wasn't valid. What good are they then as a travel broker if the prices they advertise would change between the time you CONFIRM the flight and the time they finally decide to charge the card and lock in the fare. I'm extremely dissatisfied and will NOT ever be booking with them again.

I booked a ticket from USA to India through Faregeek. I would like to change one of my travelling dates. I called customer care and for changing they are asking for almost 50% of the ticket price more. Its Ridiculous. Air line changing fees + more than 150 dollar for the current price showing on their website for same dates. Totally like 50% extra. My original Ticket price was 970 dollar, for my changing date ticket price is 1095 dollar showing on their web site. So still 225 dollar changing fee + extra fare 125 = 350 dollar only. But they are asking almost 500 dollar to change the ticket... I will never come back to this web site again. Please stay away from this web site.

I changed my ticket already from faregeek yesterday and they charged me 510 dollar... 350 dollar airline penalty fee+ 160 dollar fare difference. My initial fare was 970dollar and my day change price was on their website 1115 dollar at that time. Then I am not sure how they charged 510 dollar. Few days before when I called agent said airline penalty is 225 dollar only for changing the date. But now charged 350 dollar. I give my details to the faregeek representative (Dan F. [FareGeek Rep]) working here. But i did not get any response..

So I booked a round trip with them and immediately received a confirmation email with card being charged and a PNR number with the airline. I then went on the airline website and this PNR would not work and not display any itinerary. Ofcourse I kept calling them with long hold times. Finally got hold of an agent who said it was never ticketed cause the price went up - when asked why wasn't I notified they said they don't and to read the fine prints in the email! I denied paying the increased fare and asked to talk to supervisor and he hung up on me. So basically I thought they cancelled booking.

I made another fresh booking directly with the airline and when I went to the airport to check in found that there was another confirmed booking from faregeek! They never issued me a ticket number in the email and ticketed even when I asked to cancel!

So now I'm disputing that charge with my credit card - has anyone else disputed and got the money back?

NEVER USE THIS WEBSITE!

I am extremely dissatisfied and I strongly suggest not booking with FAREGEEK. I made a reservation with FAREGEEK and I attempted to call to change my reservation within 24 hours of booking the flight. I called several times and waited on hold for a long time each time I called. I also left a message. No one ever answered nor called me back. The 24 hours passed and finally after calling them again several days later I was finally able to get ahold of someone who said that I have no choice but to pay the airlines $200 flight change fee plus fare difference. This is extremely unfair given that they simply don't answer their phones nor do they call you back. USE A DIFFERENT AIRFARE WEBSITE BECAUSE ANY / ALL OF THEIR COMPETITORS HAVE MUCH BETTER CUSTOMER SERVICE THAN THIS.

Same thing that happen to u all happened to me, booked they send conf. Email and NEVER send me ticket and come to find out I had no ticket! Stayed hours and hours on the phone with them and at the end all they said sorry there is nothing we can do other than u pay the regular price now! DONT EVER EVER USE THIS PEOPLE EVER AGAIN

Ordered tickets through Faregeek on the Tripadvisor web site, HUGE MISTAKE - (why TA allows these scammers on their site is outrageous) Anyway, we decided to cancel our booking a day later and asked for their cancellation policy. They said they can only give it over the phone...? I emailed repeatedly and by phone of our desire to cancel the booking and to see their cancellation policy. They refused to provide it. We booked for Dec it's only April now. I have repeatedly asked them to confirm our cancellation and also that we do not expect to see any charges from them on our cc. Still nothing from them. To be safe we cancelled our cc. Our financial institution tells us FG is extremely shady, company phone numbers don't match region of business advertised etc. They never update posted pricing till you book etc. BEWARE. I have also told Tripadvisor they need to remove them from their website because it reflects poorly on them too. FOLLOW UP - Tripadvisor went to bat for us and FG cancelled our flight at N/C. Praise God alone for that!

This guys are a HUGE scam! All they do is trying to attract people to their site by having the best rate out there. After you book the tickets with that "best" price they have, they send you a "confirmation." Well that confirmation does not mean anything - it`s not a real reservation confirmation (it`s how they say their attempt to get you that price). So then they call you few days later, after you already think you have your tickets booked and confirmed to tell you that they can not give you the same rate because the airlines raised their price, but they can sell you the ticket for $200-$300 more. So, now they already have your credit card info and everything and their rate is now much more than at other agencies, but you are already half way in with them and that`s how they are hoping you will just say yes and authorize the charges. THIEVES! That`s all they are. This unfortunately happened to me twice with them not once, and that`s how I know that the first time was not just the coincidence, but that`s the way this crooks do "business."

STAY AWAY!

Was rerouted to this site from Skyscanner.com which I thought to be a reliable site for comparing prices for flights. However this is turning really ugly.

I'm supposed to leave with my girlfriend in two days, and yesterday i received an email from the company asking me to pay in cash to a bank account, because the deal i bought giving them my credit-card information, "could not be payed by credit-card". Why would they then ask for my card information.?

Smelled really fishy so I tried to call them during their allegedly office hours.

"Thank you for calling faregeeks.com, please wait while we transfer you to one of our travel specialists..."

I have now been waiting in 1 hour and 14 minutes, but they still haven't picked up. I doubt any of them even are working.

Now I have paid for an expensive hotel in Jamaica for 5 nights, they have my credit card information, won't pick up my call, asking for cash and I have no $#*!ing flights for Jamaica...

These bastard really screwed me over. Do yourself a favour and don't use their service.

I will also no longer trust skyscanner.com, as they obviously don't have some kind of validation of the companies they put you in touch with.

$#*!ING BULL$#*! I BOUGHT MY TICKET MONTHS AGO I WENT TO THE AIRPORT THIS MORNING JULY 2ND 2014 AND THEY GAVE MY SEAT AWAY SAYING I CONFIRMED A DATE CHANGE WHEN THEY ACTUALLY TOLD ME IT WAS A 15 MINUTE TIME CHANGE NOW THE FLIGHT THEY PUT ME ON HAS 2 STOPS WITH 3HRS WAIT EACH STOP THEY SAID THE AIR LINE CHANGED THE DATE WHICH IN FACT THE GAVE MY SEAT AWAY TO SOMEONE WHO PAID OFFERED THEM MORE MONEY DO NOT BUY FROM THESE PEOPLE THE WILL $#*! YOU OVER ITS NEVER ABOUT YOU ITS ABOUT THEM NOTHING IS EVER CONCRETE WITH THEM. $#*!ERS I HOPE UR BUSINESS BANKRUPTS AND A CURSE GOES ON ALL OF YOU $#*!ERS.

Booked a flight, got a call 30 minute later saying that the price I got was a package deal.

They asked me for more money, I said no. They said the alternative is that you have to book your hotel with us for £600. I checked online for the same period, reasonable hotels were for £270. Then I said no way, I have better offers online and they offered me a hotel outside of the city for £320 (when I could get one inside the city next to the conference venue for £270). Said not interested, they said they will cancel the ticket, I was happy with their decision and gave them the confirmation that if it is not for that price, I am not interested in the ticket.

Send them 3 emails to say update me if you have cancelled my ticket or processed it, no response yet (funny how they called me back to raise the ticket within 30 minutes of booking but no response for a day since I am asking for some sort of confirmation).

Went to the bank, transferred the available funds to my wife's account so the transaction wont be successful before the money is taken out, and informed the bank of FareGeek's bad behaviour and cancelled the purchase.

If I could, I would gladly give them 0 star or take away the stars given above since I am highly certain, it is them and not legitimate customers, they are trying to change the customer crowdsourced feedback.