FareGeek

I am a fair balanced consumer that rarely makes complaints but based on my experience with faregeek.com, I had to share so others don't get screwed as bad I did. I booked a flight with them two weeks ago then I get an email stating that the my tickets were cancelled. I called the airline and they told me that the tickets were never purchased and faregeek.com just put a hold request for the tickets but never completed the transaction. So I then called faregeek.com and after one hour on the phone, they said the airline rejected the booking because they didn't like the price. Right now prices were up $200 higher than two weeks ago. I called the airline back, but there was nothing they could do because faregeek didn't actually follow through. You'd expect that when you buy tickets, you'd get them. I have never seen such an unfair and illegal way of operating a business as faregeek.com. They take your credit card and make you think you have tickets and then never actually contact the airline to get the tickets. Airline confirmed that this company never completed the transaction and it timed out.

I wish I had seen this before booking with FareGeek. WORST EXPERIENCE EVER. I booked a flight, got a reservation and then... 5 DAYS LATER they tell me that my flight wasn't booked and its the "airlines fault". I called to figure out what was going on and had to wait a total of 1.5 hrs on hold. Ben was incredibly rude and unhelpful. I asked to speak to the manager, called back a number of times to catch her but the ever illusive "Charlotte" won't return my call. Of course, now the prices have skyrocketed. Skyscanner shouldn't even promote them.

Don't be folled bybthe low price... you got charged twice.
As i didn'received my eticket several days after booking, I called back (by the way it takes 45 minutes to talk to someone). They make me redo the reservation as the 1st o ee was cancelled by British airways... so here we go again...
At the end only 1 ticket charged twice... and they gave my cc info to a 3rd party Skylink tonedit my ticket... an extra $60 I was unaware off...

Just run away, BIG SCAM

Everyone, please be aware of the FareGeek scam, if i read the reviews i would have never proceeded with doing any sort of business.

I was searching the tickets for India, when i found this website. I gave my CC details and i received the confirmation email. I was concerned when i didn't received the etickets for 2 days. I tried contacting there customer service but everytime it took more than one hour to get connected to the agent, they would listen and then they would hung up.

Ultimately i have to call my credit card company and ask them to cancel all transactions.

BE AWARE OF THE PATHETIC CUSTOMER SERVICE.

Please spread the word and ask everyone never to do business with them.

Thanks

So to start things, my name was mispelled, tried getting a hold of them never got a reply. Had to call the airlibe direct and they were amazing. Bext I never got my e-ticket. I called and tge guy told me they were having computer problems, but would email it to me within the hour. Never ever got it. Went through the airline directly again and got it done. Worst experience of my life. Will never ever deal with this company again and have been spreading the word to family and friends to STAY AWAY FROM FAREGEEK!

I recently bought a flight through faregeek (like many other people on this site, I was redirected through them unknowingly). They charged me for two tickets on the same flight at the same time... been on the phone with both American Express and Faregeek probably about 20 times from the day of the transaction saying that the second charge was fraud and unauthorized by me... however, since they issued two tickets, the charge hasn´t been lifted and so on. Even though Faregeek was the one to issue the second ticket, they wanted me to pay a $300 cancellation fee to get rid of the second ticket and ´potentially get a refund. ´ Ha. I will not be paying those charges.

Now I´m nervous about the flight... I have a confirmation number and an e-ticket number through Lufthansa, but I keep seeing all of these cancellation reviews. My card was charged and my e-ticket was issued, and my flight is confirmed through the Lufthansa site (with e-ticket number and everything). Is it still possible that they can cancel my reservation last minute, even after I have been charged and have the e-ticket and confirmation number?

I have had the same problem that most people here are complaining about. I booked a fare and then a few days later was told it was cancelled. Then was told I needed to pay an extra fee to book a new flight on the exact same day since the airline "cancelled the flight" They asked me to pay an extra 16$, which at the time didn't bother me since i was panicked about loosing my seat. They said they would send a new ticket within the hour, but it turns out there was no new ticket. It was the same one with the same confirmation number. When i checked my itinerary on icelandair, it said there was correspondence made due to "BOOKING ON LOSS DUE TO MERCHANT FEE".

So it appears as if this is a complete and total scam. Its a way of charging an extra fee AFTER you've paid. Their site says they will respond to emails within 10 minutes. This is false. They are also extremely difficult to reach by phone. Twice I was hung up on.

This is definitely shady business. This is absolutely a scam. I should have just checked my flight with icelandair and confirmed it before spending the extra 16 dollars in order to "hold my seat on a cancelled flight". Why did that even make sense? They are preying on your vulnerabilities. There was no reason to charge me more other than for them to claim a merchant fee. NO TRANSPARENCY. Complete scam.

I just got off the phone with someone in customer service and they handled thing so poorly I will never work with them again. Flat out took zero responsibility for the mismanagement of the booking, claiming they called and emailed me but I have zero record of such. DO NOT USE THESE GUYS AS THEY HAVE NO CLASS AND NO CUSTOMER SERVICE. Not impressed!

DO NOT TRUST FAREGEEK. DO NOT BOOK WITH FAREGEEK.

I have booked through faregeek periodically over the years without any difficulty. My most recent booking, however, went very poorly. My flight to Tampa went without hitch, but when I went to the airport to fly away the airline had no record of me. My flights had been cancelled by faregeek without notification. I called their number and was told that an email had been sent and a call had been made to my cell, but neither was received. The phone agent told me a superviser would call me back within two hours (claiming that he was in a meeting), so I waited at the airport. 4 hours later, there was still no call. When I called again I was told it would be 24 to 48 hours before the superviser would call me back. Needless to say, this was frustrating. I was advised to book another flight, but the prices were four times higher due to booking then at the last minute. (My original booking was done well in advance.) I had little choice, though. It was a full 47 hours before the superviser called, and he would not apologize and said that the contract stated that the flight was not confirmed. He offered a $25 voucher. This was a few weeks ago, and now he will not take my calls or forward contact information for a Senior Manager, and takes days or weeks to respond to my email messages. I cannot stress how negligent they have been.

DO NOT TRUST FAREGEEK. DO NOT BOOK WITH FAREGEEK.